Had problems with a mattress purchased 2 years ago. Randall was excellent contacting the…read moremanufacturer and keeping me informed. Replaced the mattress and I am extremely happy with the customer service and product.

They have an amazing selection of everything!! We were looking for a sofa and they had a lot more…read morethen the Badcock down the road. Like a whole downstairs AND upstairs full of sofas, loveseats, and coordinating chairs. We had lots of choices to sit on and try out and the sales people where not pushy nor did they do that stalking thing that sales people often do. We found "the one" and told them we wanted it, paid for it, and an hour and fifteen minutes later they delivered it. Yay!

Beautiful selection of fabrics , trim, batting, remnants etc. lovely furniture and decorative…read moreaccessories.

This is a great shop! Lots of cute items and furniture in the front; I bought my mom a great teapot…read morefor her birthday. Plenty of fabric in the back room. And a clearance room, too! Check it out if you are in the area! The number is 770-922-6077

Do not answer phone, Called 12 times, recorder says party has not set up answer machine. Called…read moreanother Badcock and they could not get phone answered. Furniture purchased in Nov. 2021 was to be delivered Jan. 17, 2022, did not happen. Told by sells lady COVID delay would be Feb. 7, 2022. Today is Feb. 7, 2022 and no delivery. Called this A.M. told by another sells lady it was going to be Feb. 17, 2022. When told details she said to call back, my sells lady had stepped out for a few minutes, then told me she had gone to bank, call back in an hour. Like I said before have called 12 times with no answer. Want furniture do NOT tell me Its COVID related again. Have sales order # on paperwork along with sales person letters and number. Very upset to say the least!!!

Do not buy furniture from badcock. Falls apart months after getting it and they don't honor there…read more warranty. Here is a pic of my table. Better to c in person. They said I caused it. That it's knicks. These is wood peeling not knicks. I bought dining living and bedroom. Couch all disfigured. Bedroom cause of the quality I picked is nice even tho a 700 chest has a hunk of wood missing and they covered with marker

Alex at Mattress Firm in Covington greeted my wife and I as soon as we entered the showroom. He…read moreinvited us to lay on several mattresses to choose the one that we found most cool and comfortable to our needs. Alex was thorough in explaining differences in comfort, coolness, and interior makeup of mattresses and also pillows that we tried. My wife and I agreed on what we wanted, and Alex processed the paperwork & sale in minutes. Thank you Alex for a great experience!

Waiting. Still. Long story short, the first order I put in came in right, but the order had been…read moreput in wrong. I can't make a queen fit a twin frame. Had to reorder. Today was the day I was supposed to receive my correct mattress after waiting a second week, and it's almost 4 pm with no call that my new mattress is ready for pickup. I have been sleeping on an air mattress now for way longer than anyone wants. I'm losing faith that I will be on a long awaited mattress tonight.

I visit this location often and every single time I come in, I am treated rudely. If I say,…read more"hello"...why is it too difficult to respond "Hello" back? If I ask a question, why am I met with an answer, "I will tell you when I get finished with this transaction." If this was a one time thing, I would NEVER bring it to the publics attention but its multiple times. I have never stepped in this facility and felt I was treated in a kind manner. However, The Donation Room...the gentlemen that work this area are on point. Friendly, they meet you at the door to help bring items in and they have always thanked me for my donation. The ladies could learn a thing or two from them.

I'm pleasantly surprised as I don't come to Covington that often. This is a very nice Goodwill and…read moreI'd put in myvtop 10. Very clean and organized. It's not short-staffed at all. Everyone working here seems happy. I love it. They have nice items too. The purse section is huge and the stuffed toys are not just tossed on the shelves but are sat up as if they're in church. It's quite cute. I will definitely return.

Would not shop there at all people were rude when spoken to over the phone and the place was…read moreoverloaded with dusty products everywhere and the manager Tonya doesn't do her job either she's sick or never available to come to the phone so you get paid to do nothing you dont return calls or is ever at work. Not sure who made you manager but was a bad choice so many negative reviews online about you and your establishment

Volunteers here were very unfriendly to me today. I will not be back, ever. One of the volunteers…read morewas blocking the front counter and would not move when politely asked. Then, the manager of the store started yelling and told us to leave when voices were raised. If anything she should be terminated immediately, that is not how you run a business. She has a LOT to learn about retail, and she doesn't even know a tenth of any of it, I know 100 times more about it than she does because I was in retail for a long time. One of these days she will do the same thing to someone else and it won't be good for her at all or that volunteer who refused to move over when politely asked to.

I had the worst experience with these people, this past weekend. EJ is very unprofessional. He set…read moreup my order and delivery, but when the deliver guy came (who happened to be a teenager in a pick up truck) he had no help!!! He came alone, and my 26 year old son had to help him get the mattress up to my apartment, to the third floor. I mentioned that I lived on the third floor, when purchasing the mattress, but EJ never told the child this information. He showed up two and half hours later, almost 9 pm with my mattress!! Stating that he got lost the first time; that he had to pull over the second time because, the mattress got lose from the rope. I will never do business with them again!!

From the owner: Factory Direct, Name Brand Mattresses and Furniture at 50-70% off retail…read more We buy mattresses and household furniture by the truckload direct from the manufacture to save you TONS! Queen Mattresses from $159 and King mattresses from $259 Queen beds from $199 and King beds from $249