I have used this location pool cleaning services for the past 10 years for the summer months. When…read morethe store was owned by the previous owner, the service was great. With the current owner, the pool service has been terrible including last summer when my pool turned green within a few weeks after I left for the summer when I noticed a picture of my pool wasn't included with my weekly report. I asked for the picture of my pool and that's when I found out It had turned green by Pinch A Penny. A prior year when I returned from summer vacation, my pool filter cleaner, O-ring, which is normally at the top of the filter container was laying at the bottom and water was pouring out of the top of my filter cover. I can go on and on, but then I would be writing a book. I think you get the picture, run the other way.

Edit June 25 (three weeks after initial review): Despite the store owner replying to my Google…read morereview indicating he was going to reach out and "follow up accordingly" (see screenshot), the owner has not reached out and in fact, the owner has since edited his original response to my review and removed the indication he would reach out. Do not give your business to the Silver Springs Blvd. store. I've been a customer at this particular Pinch-A-Penny location for almost three years. I've had my water tested here multiple times, I've purchased chemicals and salt, I purchased a salt system, I've purchased a vacuum system, and I've hired their installers for multiple projects. Up until recently, the service has been great. Unfortunately, after hiring an employee at this particular store to do their "Green to Clean" program, I've been met with multiple unresolved issues. The employee who performed the Green to Clean services promised me two weeks of complimentary cleaning services upon the completion of the program, which I have yet to receive. Again, I was never contacted nor told the program was complete or not, and that cleaning services would begin. The same employee lost the handle to my skimmer basket (see photo), which I immediately brought to the store's attention but so far nobody has addressed it. After the Green to Clean program was complete (I assume was complete, even though nobody communicated with me the status or completion of the program), I took a water sample to a different Pinch-A-Penny location to determine if the chemical levels were balanced (see photo). Unfortunately, the levels were off and I had to spend over $100 on chemicals and salt. This may be normal pool maintenance, however, I was specifically told by multiple individuals at the store that the Green to Clean program includes ALL chemicals and salt as part of the program. Again, I was never told if the program is complete nor when cleaning services would begin following the completion of the program. Leaving this review was the last resort in an attempt to get someone from the store to address my concerns. I've called the store and sent emails. I've been told the store owner is aware and will call be back but unfortunately, it seems as if he is knowingly choosing not to address my concerns. As a result, I will be taking my business elsewhere. I recommend customers practice caution when hiring this store for services.