I can't say enough good things about Art and Big H & A. Our heater stopped working right in the middle of all the heavy rain we recently had, which is about the worst timing possible. We called them out and, after a very reasonable service fee, the technician diagnosed the issue and let us know it was likely the motor. He fixed what he could at the time and explained clearly that if it stopped working again, that would almost certainly be the cause, and to call him back. Sure enough, the heater went out again on the day before New Year's Eve. Despite the holiday, he still made time to come out that same day and fixed it for us at a very fair price. That kind of responsiveness and professionalism really stands out. He was extremely knowledgeable, courteous, and genuinely kind, and he took the time to explain what was going on without any pressure or upselling. We've used this company for other services in the past, and this experience just reinforced how reliable they are. We have a few additional HVAC items we plan to address once funds allow, and there's no question who we'll be calling. Highly recommend Big H & A if you're looking for honest, dependable service from people who truly know their craft. read more

I used Yelp's project manager to send my needs out to multiple companies that could potentially handle my needed gas oven repair and to get quotes, and ultimately went with Big H&A. They initially communicated very well through the Yelp app and got me set up for an in person consultation at my house. Timeframe for their availability was pretty good. Service technician who came out was pretty close to the time window I was provided. He spent good amount of time evaluating the problem with the oven and as suspected had to do with faulty internal temperature gauge/thermostat. We agreed on price range for part and labor for replacing it and he said he'd be in touch soon to notify approximately when part would be available to schedule next appointment. Unfortunately, that's where communication experience broke down a bit. Didn't hear from him nor anyone else from the company for a long time. I reached out myself and they informed me of the part being on back order and could be days to months for it to be available. Ultimately it came in within a couple of weeks and we were able to get the service appointment scheduled about a week after that. Service technician who replaced the thermostat did a great job. Courteous and professional. Overall would definitely use them in the future. read more

Big H &A is my go to for any repairs. Last time it was for the AC, before that the washer. This time it was the dishwasher. Always professional, with quick service and nice techs. Took the time to explain the possible issues, and showed me why the part needed to be replaced. Would highly recommend if you need help with appliance repair or AC. read more

Requested service for my refrigerator, received multiple quotes. They had the best price and fixed my refrigerator, it's been working great, thank you! Highly recommended! read more

Excellent service by George. Came within 1 hour of me calling and fixed our air conditioner in that one visit. A+++

A tech was sent, looked like he was uncomfortable, talked to his superior, said someone would come and replace him. When I contacted about the replacement would arrive, the response was, what was wrong with the one that was here. Pure games. I contacted another firm. read more

Tech AJ was on time as promised and was diligent in figuring out what was need for my industrial grade freezer. Even came back a second time to make sure he had his diagnosis correct before he ordered parts. When a few days later my freezer miraculously started working again, I informed AJ/Big H & A that I wanted to hold off on repairs, expecting some pushback because I already had signed a work order, etc. But they didn't flinch, and I was only on the hook for the low service/diagnostic fee. When the freezer inevitably malfunctions again, I will definitely be calling Big H & A and requesting AJ! read more

Art and his team contacted me right away and got a technician out the same day! The tech was very knowledgeable and friendly. He explained to me that I needed a new belt for my whirlpool dryer and even cleaned out the excess lint that had been built up. The timeliness, reliability and price were all 5 stars! Thank you Art for your help! read more

BIG H & A - Appliances & Repair Near Me

I had an excellent experience with this appliance repair company. When I called, they responded immediately and were at my home within an hour. The owner, Art, was professional, courteous, and very clean in his work. He took the time to carefully troubleshoot and identify the true source of the problem instead of rushing to a quick fix. He came fully prepared with all the necessary tools to properly diagnose and address the issue. We have two dishwashers that have had ongoing problems with the door latches not closing properly. I was ready to replace them as they would intermittently stop mid cycle. They were apparently not leveled correctly from the original installation, and although multiple technicians had looked at them in the past, no one actually resolved the root cause. Art quickly figured out the issue, properly leveled both dishwashers, addressed the drainage problem, and fixed a leak that had been a recent concern. He made sure everything was working perfectly before leaving. We are extremely happy with the quality of the work and the responsiveness of the company. I would absolutely recommend them without hesitation. It's also great to know they service other appliances and even air-conditioning systems as well. read more

Thank you for another good customer service experience. The technician was on time and took care of our problem. I would recommend this company for appliance repairs. read more

The appointment was easy to make but when the technician came he looked at my washer and said he couldn't work on it because it was stacked. I said let's take off the dryer and he said no. The good news he didn't charge me a service fee! read more

Very simple booking process they sent someone out right away. The technician came out and was able to diagnose the problem and gave a correct and complete estimate and came back the following day with new parts to finish the repairs. Would highly recommend. read more

When another 'repair' company tried to tell us our 4 year old Maytag washer needed MAJOR repairs, I just felt like something was off. Ended up reaching out to BIG H&A, and so glad we did. Turns out just a gasket that was cracked, easy replacement, no big deal, back up and running. Great service, great value, easy to communicate with. Would highly recommend them! read more

Our washing machine broke in the evening, and by the next morning, Hayk was at our home to do the repair. He was so professional and did an excellent job repairing our machine - would use them again and highly recommend them! read more

I had a great experience with Big H & A. They responded immediately, even over the weekend, and stayed in touch throughout. The technician arrived right on time despite the heavy rain, fixed the fridge and explained everything clearly. He also said I can call again if the issue returns with no extra fee. I'm very happy with their service. read more

Needed to fix my LG Washer, called company and response was quick, technician arrived and provided an estimate, and provided break down of cost, felt it was reasonable cost for quick service, he did have to order the part and told me part would arrive within 2 days, technician called 2 days later and installed part quickly. Very satisfied with service, will be recommending to rest of family. read more

Honest, on time, quality work. Replaced my cracked glass-top on my induction stove.

I forgot the name of the tech who provided the service for our Bosch dishwasher, but he did a fine job. We had a power switch that was stuck, the tech did a thorough cleaning which spared us the cost of a new switch. He also cleaned out the nozzles and added hardware to better secure the unit. They were quick to respond when we called, I wish I'd have called them when our previous refrigerator went south. Price was fair for an in-home service call. read more

They were able to send somebody out same day, they were able to order the part same day and was back two days later to finish. They were very professional and cleaned up after their work. I will be using them again for future repairs. read more

Sunday evening my washer was running fine but it would not drain after the rinse cycle. The water just stayed in the washer but thankfully there were no leaks. I asked Yelp for a referral. Big H&A Y had the most pleasant tone in their message back to my request. They booked someone to come to my house between 0900 and 1100 that same morning. Mark U was on time for initial consult and diagnostic. He said it wasn't the hose, it was the door latch that wouldn't seal so the washer would not drain. I was so grateful that I did not have water leaking. He said he had a part in stock but he was too busy to get it and come back for install so he would call/text me on Thur. No problem. The company contacted me at 0940 and said he would come between 1600 and 1800. Unfortunately, arrived he arrived 45 minutes early without telling me and I was rushing to get home. My daughter let him in to do the work and he was done BEFORE I got home at 1600. Mark told her that i could just Zelle the business the balance as he left. I tried to run laundry around 1730 and the washer immediately started leaking water. There was no leak before Mark came to do work. So I texted the business & asked that they send someone back to fix it and I had already paid for service and parts. And I was worried about my payment since it was sent via Zelle instead of credit card. They said someone would come between 6pm & 8pm. Mark wasn't there by 8 so I texted the business again & he was to be here by 8:30pm. Mark arrived at 8:35pm. He said i needed a new hose now but I said it wasn't leaking earlier today. He installed a new one said he wouldn't charge for labor (but he was fixing HIS earlier mistake) and charged me $20 for the part, which he wanted me to pay him directly, no Big H and A. He also left water and trash on the floor. And he neglected to put these edge things back on my washing machine (see pic). It was finally working but this was not great experience. read more

BIG H & A - Did the tech take the end pieces of my washing machine with him? - Appliances & Repair Near Me

Waste of money. Tech diagnosed within a 1 minute. Will definitely not use their services

They were great, will definitely contact them in the future! Very knowledgeable and professional.

Timely and repaired issue quickly General service . Did not make more of it than it was read more

We had a complex dishwasher issue in terms of installation and trouble shooting that MANY professionals we approached did not want to even attempt the job! Big H & A handled it incredibly well. First off they were very flexible in terms of scheduling and getting a quote asap. Art was very clear and quick with his communication throughout the planning of the installation. Mark is such a pro. He was very thorough and meticulous with his work! He even troubleshooted a discovered leak during the install. I can't say enough good things about this guy. Would hire again 10/10. Thank you Big H & A! read more

BIG H & A - Dishwasher - Appliances & Repair Near Me

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The good: Extremely responsive to my request and easy to quickly schedule a diagnosis and estimate. The average: charged extra for credit-card payment. The bad: service person who arrived wasn't very friendly or communicative. When I asked how long he'd been repairing appliances, he said only two years. The worst: price-gouging for parts and labor. $150 vs $45 for a Bosch water pump. I hired another repair guy who completed the dishwasher repair for nearly half the cost. He was friendly and professional, and didn't charge extra for diagnosis. Sorry, Big H&A, you lost me as a customer. read more

Mr. Art came to fix our HVAC system and he fixed the problem in a few hours . He is very professional.

Art O. Came next day, right on time. Diagnosed my problem quickly and fixed it right away. He even followed up with me the next day to make sure everything was working properly. Highly recommend! read more

Professional!! He fixed my washing machine. Very reliable. We really recommend his services. Also he came from Santa Monica all the way to the foothills. We really appreciate it! read more

BIG H & A - The machines!!! - Appliances & Repair Near Me

I called Big H &A to help me with my malfunctioning dryer. It's a Samsung model that was starting to overheat and not work properly. Mark came over and cleaned everything, replaced a part that was needed, and cleaned out the vents. He worked hard and the dryer is working great again. I appreciate his attention to detail and his determination to get everything working again. Thanks so much. read more

BIG H & A - Samsung dryer that needed maintenance and replacement of parts. It now functions much better. - Appliances & Repair Near Me

Ice maker broken. Went thru home warranty a few times. Crap! These guys are prompt. Followed up properly. Got the job done. Businesses like this are why I love Yelp. read more

Requested a quote and they got back to me so quick! They even had a technician come out next day. He took this time trying to find a solution and explained everything he was doing. Even though my washer wasn't repairable, I appreciate the quick responses and the attempt to fix the washer. read more

I called around to have a gasket on our washing machine replaced and Big H&A came in 40$ cheaper than any other quote. Mark showed up on time, was friendly, helpful, and replaced the gasket in no time at all. Doing a great job, on time with a smile is real customer service. I would hire these guys again in a heartbeat. read more

My dryer was having issues, making a grinding/squeaking noise that was progressively getting worse. Adding insult to injury, I had just gotten it serviced by another appliance repairman. So, I decided to give Big H&A a try. I'm so glad I did. Big H&A was professional, friendly and displayed a high amount of expertise. Once he opened up the dryer, he immediately found the issue. There was a large amount of lint that had built up and jammed up one of the wheels that drove the drum, to the point that one side of the wheel had been worn almost flat from the drum scraping against it. He quickly replaced the pieces, and then spent extra time servicing the rest of the dryer, cleaning all the nooks and crannies, and making sure everything was reassembled perfectly. He also took time to clean all around the laundry room. I wish my prior appliance person had taken all this care. Plus the cost was cheaper than the other repairmen I've used. In conclusion, I give Big H&A the highest recommendation. If you are need of appliance repair, do not hesitate to contact them! If I have any issues with washers, dryers, fridges, stoves, etc., I will be using Big H&A! read more

When my eight-year-old washing machine's latch broke, and locked all my toddler's clothes inside mid-cycle, I called Big H & A and they were able to come out the next day. They were able to get the washing machine open for me immediately so I could rescue all her clothes, and a couple of days later (after ordering a part) they were back out here to fix the washing machine and do maintenance on my washing machine and dryer. Mark, the technician, was prompt and professional, and did a great job getting everything back in working order. The manager, Mike, was helpful and happy to give me advice on which brands they thought were the best, in case we needed to buy a new set. Overall I was happy with the service, and will be calling them for regular maintenance to keep our machines in working order for years to come. read more

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I desperately needed my AC to work. After submitting my request in Yelp at 7:30 on a Friday night, Art arrived at my home at 6:45 am the next day and had my AC unit running within 30 minutes. He was professional, friendly, and efficient. I will call BIG H & C again. read more

Mark showed up on time and ready to go. On a Sunday mind you. He fixed the drainage issue with my washer and did maintenance on the dryer in the same trip. Explained everything to me as he went and also offered to fix things that we're wearing down but not broken yet. I would not hesitate to hire him again. Nice guy. read more

BIG H & A - Washer and dryer. Ready to go. - Appliances & Repair Near Me

THANK YOU ART! Of course our AC broke down right before the heatwave, and we were panicking. As if they read our minds, Art from Big H&A showed up within 30min of our call, his own booties in hand, ready to work! Very courteous, respectful, and professional throughout. He was even willing to work with us on the price quote + offered to clean our motor casing free of charge! Can't say enough good things about these guys in the world of low-bar, rude, and expensive services. You guys make us BELIEVE!! T-T read more

Art showed up on time and was polite throughout the visit. He diagnosed the HVAC issue quickly, got it fixed without any hassle, and walked me through a few recommendations for what to watch out for next. Overall, a smooth and straightforward experience. read more

They provided same day service due to my emergency dishwasher situation. The technician is very professional, nice and patient. They were on top of my follow up questions too. Will definitely hire them again on appliance issue. The price is also reasonable. read more

This business called me immediately when my washing machine broke down. They arrived as discussed. The technician, Mark, was very thorough in finding the issue and very respectful. They had to order a part and kept me informed, in fact came earlier than they thought it would be. I am grateful I found this company, they are reliable and honest. The value for the service was reasonable. I will always call them first if I need anything in the future. read more