Great customer service, nice selection of flooring and building materials. Prompt and Professional…read moreInstallation Service. Reasonable pricing. Highly Recommend.

Exceptional Customer Service That Went Above and Beyond!…read more Having great service is always important -- but it becomes invaluable when something goes wrong. Sales Rep Vanessa Garcia truly made my day! I purchased carpet and had additional flooring installed from Derka. Unbeknownst to any of us, the carpet had a manufacturing issue. Vanessa immediately stepped in and arranged for an entirely new carpet to be re-installed just a couple of days later -- at no extra cost and with zero hassle. Thanks to her professionalism and quick action, what could have been a frustrating situation turned into a five-star experience. I would absolutely recommend this business, and I'll be buying from her again myself.

We do NOT recommend. Called & was told installer would call…read moreme back to answer questions. Left several more messages. Never called me back. Went to GED's Carpet on 360 in Grand Prairie and had excellent and professional service.

We just finished our third round of installation of new wood flooring with the MB Carpet folks and…read morethey exceeded our expectations again and we could not be any more pleased with the quality of the materials or the expert installation crew that did the work. They installed about 1200 sq feet of flooring in just three days including removal of the original wood floors, foundation floating, moving all our furniture and everything else necessary. They were very competitive with one of the major national flooring companies without the high pressure tactics and car salesman like tactics. I highly recommend them. A J Dodson

17 years of build up on my master bath tile grout. I felt it was something I just had to live with!…read moreThe results were so amazing!!! It looks brand new!!! I regret not calling them sooner!!!! They were so easy to work with, communicated everything, and worked so efficiently!!! Highly recommend!!!

Quality is excellent. Always on time. Had them a number of times. Would have them again.read more

Masters at their craft! These guys really know what they're doing. This is the fourth time I've use…read morethem over the last couple of years and they never cease to amaze me. Between my kids and my dog there have been some stains that I thought would become a permanent part of my home. Poof, like magic they're gone! If they can't get it out nobody can. We have some very expensive carpets and rugs in our house. It is important to me the process they use to clean them will not damage our investments. They use only the highest quality processes available in the carpet cleaning industry. Your carpets are left clean and dry quickly leaving Little to no residue to attract dirt in the future. I really appreciate the fact that they took the time to explain the process to me. Thanks A-Abc -Hopkins

Thanks A-abc Chem Dry! Great Customer Service and extremely Professional Service guys. I had a…read morecondo that flooded because of a hot water heater leak and they came out and cleaned it up in no time!!! Thanks for the prompt service!!!

From the initial consult they were great with my questions, response time, and scheduling. I…read moreinitially wanted to install hardwood in my kitchen and dining area when they came out to quote the job they were honest with me on matching my existing flooring. I ended up hiring them to sand and stain the rest of my home. This is a family run business and they take pride in their work. Vu and his uncle completed my job and were great. The price was definitely worth their craftsmanship. I will refer them to all family and friends.

Repaired the hardwood floor in a small bedroom. There were some gauges and nicks. They lowered the…read moreprice when realizing that the gauge wasn't too deep, which was awesome. They sanded and refinished the floor and now it looks beautiful. They are very trustworthy and responsive. I left a key for them to let themselves in and lock up one day when I wasn't available to be there, that's how comfortable I felt having them in the house! Would highly recommend.

To everyone that has helped me through this process, all I can say is that this is the most amazing…read morecustomer service EVER! Brenda, I knew when I called and you answered that I had called the right place! It's like I said when I called the store.....What took me so long?? And, Marty, thank goodness I was reading his mind but so glad to know he would have shown up anyway! He was fantastic in helping talk me through the process. Now, let me tell you how great Gustavo the installer is. Him and his team did the most beautiful job! They are all so trust worthy and not only did great work but cleaned up too! He communicated with me through every part, helping me save a little money while making sure we're safe and not going to fall through any floors. I am so thankful they were able to do the work so quickly! I would never want anyone else to do my floors! The staff all went above and beyond to make this happen for me and I could not be more thankful!

Installer were great, they did a wonderful job. Professional and fast…read more Office staff on the other hand, unprofessional, argumentative, customers don't have a say, she refused to tell me how much carpet I was paying for, and don't listen well. I'm not really sure why I did business with them. Won't do it again. They seem to always be on the defensive. My carpet is not the same as the sample I gave them but they insisted it is. She can't see the difference, clearly there is a difference but she doesn't want to see it. Oh it's like pulling teeth. Dry and brash. Oh I dislike people who can't accept when they are wrong.

My first time looking for a carpet cleaner for my rental property. Out of the 5 people I contacted,…read moreLlyod was the first one to reply back to me. I was a bit concern since his quote was a lot cheaper than the others and some didn't even want to give me an exact quote until they could asses the condition. I had some red stains that they were going to charge extra and when I asked Llyod, he was 100% honest and said the chemicals cost $20 and even explained the technique in removing red stains! Not only that, he was able to make arrangements and come out to my property the next day and since I was not able to be on site during the cleaning, Llyod took care of me. His workers arrived during the scheduled window, got the job done and even sent me pictures once they were done. Payment over the phone was a breeze and throughout the entire transaction I got email/text updates. Fair pricing, honest, and quick. Will definitely recommend him for your carpet needs.

Wow! I have had a few carpet cleaners over the years but this guy tops them all!…read more Lloyd and his son, Tyler, rescued us on a Sunday! We had a dog who got sick and had an issue on the rug. They answered the phone on the first ring, we're very professional and came out a few hours later and made all my problems go away. Don't believe that bad review. It seems like people want something for nothing and get upset when you stand up to them. Lloyd was very thorough with me and gave me a firm price before he started the work. I will call him again next time I need my carpets cleaned.

The service and quality is unmatched at JCF. We had a small leak in the bathroom that went…read moreunnoticed for a week. We realized and needed it taken care of asap. I gave JCF a call and after a fair price and a quick turnaround we had brand new beautiful floors almost as soon as the leak was stopped. I would highly recommend to JCF to anyone who cares about quality and great service. I will be a lifelong customer for JCF, I recommend everyone check them out.

Run, don't walk, away from this company…read more About a year ago, we had a bathroom leak that affected a patch of our wood floors in the master bedroom. Johnson Custom Floors assured me that I didn't need to get brand new wood floors for the entire downstairs, we could patch the bedroom, and sand the rest of the bedroom down and stain it. I had some wear on the rest of the downstairs floors, so they said they could do a polyurethane top coat finish on the floors to make them look brand new. We had a few high traffic areas in the kitchen where the stain was coming up-- so, per their idea, they added some stain to the topcoat to blend in. We were told we would need to be out of the house for 5+ days, but they finished very quickly, and we were back in either 3 or 4 days (can't remember). Within 4 days, the top coat started bubbling and flaking off in huge chunks! My floors looked significantly worse than they did before. I immediately contacted the company, who said it "must be because of the added stain" (which was their idea), and they said they'd come out and re-do the top coat. If you've ever had any experience with re-doing floors-- you have to completely move out of your house. So, having to move my entire family out for another several days to a week (at our expense!) was LESS than desirable. Also... my floors were in decent shape before they came, and now they looked 20+ years old. I wanted the job done right the first time. Our baseboards also had a lot of stain/polyurethane on them that I had to hand scrape off myself. The bathroom ended up re-flooding, and this time caused significantly more damage to the floors (we ended up replacing the entire downstairs). We started interviewing other flooring companies, and instantly everyone was pointing out how bad of a patch job Johnson Custom Floors did in the bedroom. They didn't putty over any of the nail holes, so you could see exactly where the patch was. All in all-- very, very sloppy work. They were one of the cheapest companies that I had come out, but at the end of the day, the job wasn't done right, and I had 0 confidence in them to fix their sloppy work and perform a much larger scale job.