Wow Rentals really delivered excellence to us this time! I use to use cabins 4 less but they suck…read morenow because they are under new management! If your in Big Bear and need a luxury place to stay and don't want to stay with your annoying family members! Than I highly recommend these guys! The only thing I didn't really like was that I noticed that the jacuzzi water needed to be cleaned!

TOTAL SCAM - stay away from these guys! We booked a reservation through VRBO who contracted out to…read moreWOW rentals. As our trip got closer, the stay at home orders in California due to COVID got stricter and forbade staying at vacation rental properties. I called them to inquire about their cancelation policy and was told they were not canceling rental properties and were essentially going to ignore the state orders. That left us in a bind because we didn't want to break the law. After a heated conversation with the owner Ryan, he sent me an email that my reservation was canceled because they wanted to offer the place to someone else. He said I'd get a refund minus 5%. Our reservation was $7k, so 5% is almost $400. Keep in mind - I didn't give authority to cancel my reservation. He told me it couldn't be canceled, then sent me an email canceling it. He canceled my reservation, immediately rebooked it, and still charged me $400. You could literally create a business by booking and canceling people all day long. What a scam. Horrible customer service, unethical, breaking the law, and thieves. I've already reported them.

I want to say a big thank you to Miguel and Amber for taking such good care of my Airbnb house in…read moreBig Bear. You guys did an awesome job! Your hard work and how much you cared about everything really made a difference. It made me feel happy and not worried knowing you were looking after things. Thanks for making sure the guests have a super great time. You both rock!

Miguel & Amber are fantastic! Genuinely good people with a real commitment to their clients and…read moretheir business. We were a few days away from closing escrow on a house in Big Bear when we started looking for property management companies. Based on the 100% positive yelp reviews and great initial conversation with Miguel, we decided to go with CA Mountain Rentals to help us manage the property. Immediately paid off. The day after we signed paperwork with him (which was also the day we were to transfer the funds and close escrow on the house), Miguel decided he wanted to stop by the new place to check it out (a testament to his thorough nature... we didn't ask him to stop by, he just did). When he did, he noticed something that our realtor, property inspector, and seller/sellers agent all failed to mention or notice... the fact that both the parking spots and a decent portion of the stairs were built on city property, meaning it would not be allowed in the vacation rental program (a big part of the equation for us), and the city could tell us at anytime that we needed to rip the stairs down and move THE MOUNTAIN about 12 feet back, probably a 6 figure, months long project! After confirming this with the city (also coordinated by Miguel), we were able to get our deposit back and walk away. We were roughly an hour from going to the bank to wire the money when Miguel called to let us know. Major bullet dodged. Original real estate agent fired. Enter EXP realty. Working with Miguel & Amber on the real estate purchase side was equally fruitful and easy. They were incredibly responsive & insightful about the local market, introduced us to contractors, and even went by the local Spectrum office for us to help get internet setup when the corporate office was being uncooperative! We just closed escrow on a new (and much nicer) house 60 days later and couldn't be happier. Needless to say, they've gone above and beyond and it's been a pleasure to work with them. We couldn't recommend them highly enough, and look forward to doing business with them for a long time.

This is the best company to connect with. Responsive to requests and go above and beyond for every…read moreclient. As a US Marine Corps veteran I enthusiastically recommend Patriot Vacation Rentals to everyone who wants the best. Veteran owned and operated. Semper Fi!

I was hesitant to have a management company look after my place after reading so many awful reviews…read morefrom clients and guests alike. But Patriot has made all the difference. They treat your home like its theirs, they communicate well and are responsive to my requests. They pay attention to whats important as well as the little details. Being a first time renter, I was very involved in the beginning but now I really just sit back and let them do their thing with complete confidence. If you're in need of new representation, you couldn't pick a better company.

Kind Cabineer has been managing my vacation rental in Lower Moonridge in Big Bear Lake since…read moreDecember 2023. It's been booked continuously from the start! I'm so glad I went with them instead of self-managing. Their super host status and many great reviews on Airbnb really raised the profile of my new listing. I'm completely blown away with how good they are at their job. Professional & organized & really great at handling the guests. I'm very detail oriented and so are they. They always make sure everything is repaired, and running smoothly. So good with communication. I went through extensive research to find a good management company for my beloved home that I spent 2 years meticulously remodeling. I have several friends in the area with vacation rentals who have tried bigger management companies and it's been a nightmare. Another friend self-manages and she's had 1/2 the amount of bookings as my property, and it's so much work for her. I'm an interior designer, and I really appreciate how thoughtful they are about the aesthetic of each of the cabins in their collection. Very tasteful! They had so many helpful recommendations to get my home rental ready, and were attentive and available from the start.

I followed Jessica and Sean and their cabins on Instagram. I was drawn to their design and social…read morecause. I reached out to them to manage my cabin in Big Bear. They re-imagined my cabin with a new design and décor to appeal to those who seek a peaceful nature loving retreat. Starting with a mood board, sourcing unique furniture, linens, décor and plants they personally added their own finishing touches to make it a perfect addition to their Kind Carbineer Cabin collection. During the re-design phase of the cabin, Jessica and Sean visited multiple times to check in and work alongside us during this process. They also took the time to shop and curate décor at antique markets and vintage shops to give the cabin that extra touch. When it came to getting the cabin ready, Sean was there with all the tools and 2 hands to help out! Setting up the supply shed with all the linens, kitchen ware, guest toiletries, paper goods, etc. etc. was a breeze because of his experienced team. Jessica and Sean staged the cabin and took photos of the cabin for the Airbnb listing. The cabin was ready and bookable November 2021 and we were instantly fully booked for the holidays. Jessica and Sean went the extra mile in adding a real Christmas tree and holiday décor to the cabin - guests were so excited! Guests continue to review my cabin as a 5 star stay, and rave about the specially curated cabin décor and outstanding communication and hospitality from Jessica and Sean. Kind Cabineer has firsthand expertise in the Big Bear market and years of experience in revenue management to determine the best price for me as owner to maximize my profits. Their Super-host status and consistent 5 star reviews for my cabin has allowed me to feel reassured and trust that they will deliver and exceed guests expectations. Kind Cabineer offers full service property management ranging from reliable and consistent cleaning crews, expert handymen, re-stocking supplies, to accurate monthly billing and timely invoicing. We are so delighted with their design and creativity we have hired them for interior design for our next endeavor in Coachella Valley. Jessica and Sean have made the property management partnership easy and enjoyable, and I am proud to have my cabin be a part of their Kind Cabineer collection!

I don't typically post negative reviews and genuinely hate to leave "bad" comments but this needs…read moreto be said. Our group of 17, including five kids ( 5 years and under), was looking forward to a relaxing weekend getaway in a cabin with beautiful views. What we got instead was a nightmare that started in the early morning hours of January 25, 2025. We checked in around 4:15 PM on January 24, full of excitement. But by 3:30 AM (Jan 25), we lost power. It was pitch dark, and we were left scrambling to find anything we could to make it through the night. With five young children, we decided to wait until morning to figure things out. The power briefly came back on, giving us a glimmer of hope, only to go out again by 8:30 AM. The hosts assured us the power would be back on soon, mentioning that "their church still had power." As if that somehow made it better. We decided to go into town, spending a few hundred dollars on food that was as mediocre as it was overpriced while dragging five tired, cranky kids along for the ride. Fast forward to us talking to the locals and the electric company, only to discover that this was a planned outage, which we were never told about. Had we known, we would have rescheduled our trip for another weekend. But no, we were told the power would be back by 3 PM. Spoiler: it wasn't. We returned to the cabin, still holding out hope, but by 5 PM, it was clear we were getting nowhere. Our texts to the hosts provided no help other than suggesting going back into town to go have dinner and saying "well our other guests are making the most of it." By 6:30 PM, we were freezing in a house with no heat, no light, and only one lonely candle the hosts kindly provided. We were sitting in our snow gear and still could not warm up! We realized we had to cut our trip short. All of our food was spoiled--hundreds of dollars down the drain. We had no choice but to pack up and leave, braving the mountain roads in fog so thick we could not see more than 75 ft ahead of us while also dealing with snow fall and some hail. The hosts tried to claim the storm didn't start until Sunday night in a response to another review, but we have dashcam footage and photos showing substantial snow on the ground Sunday morning. I have attached a video of the END of our hour and a half Drive down the mountain. This is when conditions became clearer. The first hour and 20 minutes of the drive down were 20x worse than the video. While we don't expect the hosts to control the power outage ( obviously) , the complete lack of communication, preparation, and empathy was downright appalling. No flashlights, no candles, and certainly no offer to make things right. We had to fight tooth and nail just to get $2,000 back from a $4,000 trip. So, we essentially paid $2,000 to have a cabin with power for less than 12 hours, watch most of our food go bad, and then make a dangerous drive down the mountain with crying kids in tow. What a vacation. Hosts/owners of the company respond with snide comments and are rude to anyone who gives them ANY criticism. You can see for yourself HERE and on the AirBnB reviews. Shows you more about their character than anything I can say. If you're looking for kind, responsible, considerate hosts and a place where you might actually get what you paid for, do yourself a favor and book elsewhere. This place? Not it. You've been warned.

Great property managers and highly efficient. Kenny and Suzanne are knowledgable and are there to…read morehelp. RSVacations manage a handful of properties, as opposed to their competitors which manage high volume. RS Vacations makes sure all rentals are well kept and guests have a great time during their stay. As a property owner, www.RSVacations.net has one of the best websites, has a wonderful blog, is user friendly and is constantly updated. I contacted the larger property managers in Big Bear prior to signing on with RSVacations. Kenny was the only one to return my phone call and actually met me at my property to go over things with me to assure the property meets the city of Big Bear rental guidelines and made me feel at ease with my property management selection. Keep up the good work!!!!

This company has my home listed on Zillow and Redfin when I am not for sale or rent. i have reached…read moreout via call with voicemail answer only, a text message, email and through Facebook. I want my home removed immediately and get your correct addresses for homes you manage. This is incompetent and negligence. It has been two months now. If I can't reach them how do the Airbnb guest reach her?

Holly Cass is EXTREMELY unprofessional. We had concerns regarding our cabin stay, we called her but…read moreshe would ignore our calls sending us directly to voicemail. But when we texted her she would immediately text back, so we called her again thinking she would answer. Nope, ignored us again. Now that I'm reading reviews I see this is an ongoing issue with her, seems she has no problem being rude when hiding behind a screen. We vocalized that the cabin was messy upon arrival, Wi-Fi wasn't working we spent an hour setting that up. We had problems with the heater not working during our stay. She insisted that it was clean because she checked personally. If that is your perception of clean than you must live in a pig pen. She was completely dismissive about our concerns. I've read the reviews and whenever there's a bad one she's always defensive. So I'm sure she'll make up a story as to why nothing is her fault, but if this helps deter anyone out there not to book with Holly then I'm happy. Don't get me wrong the cabins location was great, but that's the only nice thing I have to say.

We had a great stay! Nancy was such a helpful and welcoming host--communicative, kind, and made…read moreeverything super easy. Her husband even came by to warm up the hot tub for us, which was a thoughtful touch. Both of them were friendly and made us feel right at home. The place itself was cute, clean, and had a cozy, homey vibe. Highly recommend if you're looking for a comfortable and relaxing getaway!

Super accommodating. Clean cabin. Left a bottle of wine for us. Communication was great.read more

Joanne was great! Super responsive and delivered in everything we requested. Further having her…read morevisit our short term rental home before we arrived saved us as the owners had not had the access road plowed and we did not have a 4 wheel drive vehicle and chains would not be sufficient. She helped brain storm ideas and we ultimate came to a solution. She helped provide a bunch of information that had situation righted early the next morning. we would have been in such a tough spot with our here. When you go on vacation maximizing time with familiy and friends is the North Star. Cannot recommend Joanne enough to help you do that maximize the fun you have while in big bear!