My family and I had a great time on big bear lake. Are cabin had an ole school cabin feel with all…read morethe amenities. We loved the game room and the spa tub outside. The cabin came with pots and pans for cooking utensils and even napkins. Also nice towels and soft comfy pillows and bed spreads, big nice beds for the girls they loved that they had their own room with big nice beds. There was a nice size tv for my husband as well to watch his morning news. We made breakfast and went out for lunch and dinner. The location was amazing right off the lake and right down the street from the village and all the nice restaurants and eateries. Most of all the staff we booked with was amazing so friendly, attentive and informative. Thank you all for the hospitality. We will be back again.

Nice remote check in. The cabin/room was as described and met expectations…read more Good value for what we got. I stayed with my son for a night before we went into the woods and camped for four days.

Love this company! We booked the most amazing cabin in 2023 and are heading back again, of course…read morebooking through them. The entire process is seamless and the team is so pleasant to work with, especially Ally. Ally truly goes above and beyond. She's incredibly informative, thoughtful, and makes sure you have all the intel you need before your trip. She even shared helpful local resources like bensweather.com for updates from their local meteorologist and pointed me to where to check road conditions, then followed up with an email including everything to make it easy. She also gave the best cabin recommendations tailored to what we were looking for. You can just tell she genuinely loves helping people. She makes you feel less like a customer and more like family. Pro tip: it's way more affordable to book directly through them than through Airbnb or other third party sites. Highly recommend!

I had an amazing experience with Ally and Ernesto at Destination Big Bear. I was in a really…read morestressful situation after I lost my ID at an Airbnb, and they went above and beyond to help me navigate everything. They were patient, professional, and genuinely cared about making sure I was okay and taken care of. What could've been a nightmare turned into a smooth experience because of their help. I'm so grateful for their help and highly recommend Destination Big Bear -- especially Ally and Ernesto. True customer service like this is rare. Thank you both so much!

We had a wonderful stay with Big Bear Cool Cabins! The cabin was clean, cozy, and exactly as…read moredescribed. It had everything we needed for a comfortable getaway, and the location was perfect. close to town but still private and peaceful. Check-in and check-out were easy, and communication was clear and helpful throughout the process. The cabin felt well maintained and welcoming, making it easy to relax and enjoy our time in Big Bear. We would absolutely stay here again and recommend Big Bear Cool Cabins to anyone looking for a great mountain getaway.

I really wanted to like this place but it was a disaster from start to finish…read more We drove all the way up to Big Bear and got there at 4:10 for our 4pm check-in. The cleaners didn't show up until 4:20. We had to leave and come back, and didn't actually get into Chalet Des Ours until after 5:30pm which completely threw off our first night since we had dinner plans. The door locks were broken - like actually broken. Every single time we left the house we had to yank the doors super hard to get them to lock and even then we weren't sure if they were actually secure. We were genuinely worried someone would break in and steal our stuff. How is this even allowed to be rented out with non-functioning locks? Then after we checked out they hit us with a $95 charge claiming we left the hot tub dirty. The water was cloudy when we got there that first night - looked exactly like their photo. We only used it twice, covered it both times, and put the temp back down like we found it. We were only there 2 nights. But of course we didn't think to take photos when we arrived because we didn't expect to be blamed for their poor maintenance. The whole thing felt like they don't actually take care of Chalet Des Ours and then charge guests when things go wrong. Between the late access, broken locks, and getting blamed for a dirty hot tub that was already dirty, I can't recommend this place. There are way better rentals in Big Bear where the owners actually care about keeping things maintained and not screwing over their guests

My review is as an owner of a rental cabin in Big Bear Lake. For years, we had been with one of the…read morelarge property management companies on the mountain with very lackluster results. Not much rental activity except in the winter, damage to the property that went unreported by housekeeping, and just the general vibe that our small cabin was a very low priority for them. Finally, we made the decision to change management this summer after we completed a remodel. I found Leanne in a Big Bear FB group online along with several other PMs who responded to a post I made about looking for new management. Leanne was the only one who provided helpful, tangible information when she reached out to me. We spoke and then I decided she and SkyHigh cabins would be our new managers. The onboarding process was smooth and detailed. They are extremely professional and walked me through the different stages of getting ready to "go live" on the various platforms they use. It took about 6 weeks to get everything completely switched over. But when we did go live in mid-October 2025, all I can say is WOW!! We've had 12 reservations made in just over a week's time! We didn't have 12 reservations in the last year total with the old company, so this has been very, very exciting for us. Aside from all of that, Leanne, Jennifer and their team are very communicative and helpful. If you are looking for new management, I cannot recommend them enough. Just do what they tell you to do, use their vendors, and follow their lead. They have figured out the algorithms and rental platforms to such a degree that your property will actually start to pay for itself. We were on the verge of selling our cabin, but now, we will be able to hold on to it. Call them today!!

Best decision I ever made for my Big Bear rental was partnering with Sky High Cabins. They take…read morecare of everything from permits, taxes, rental bookings, cleaners, hiring repairmen, etc. - Thank you for all that you do!

Eleanor is the most helpful and caring person. She helped me to get into my rental house back in…read moreNovember 2025. When the owners decided to sell after only three months, she found me another house and made my transition as easy as possible. I highly recommend Village Property Management. I feel like family.

Love this property management! Eleanore is so sweet and makes sure to let me know if people will be…read moreby. If I have any questions or concerns, she's prompt at getting to them- or her son Jonathan. Really appreciate how they go over and beyond!

Good cabin in a great location. Had a great experience and the stay was fun. Our host Bryan was…read morecommunicative and helpful throughout the stay. Would definitely go back.

Cabin was great. Host was very communicative and helpful with quick response time. Overall great…read moreexperience.

Kind Cabineer has been managing my vacation rental in Lower Moonridge in Big Bear Lake since…read moreDecember 2023. It's been booked continuously from the start! I'm so glad I went with them instead of self-managing. Their super host status and many great reviews on Airbnb really raised the profile of my new listing. I'm completely blown away with how good they are at their job. Professional & organized & really great at handling the guests. I'm very detail oriented and so are they. They always make sure everything is repaired, and running smoothly. So good with communication. I went through extensive research to find a good management company for my beloved home that I spent 2 years meticulously remodeling. I have several friends in the area with vacation rentals who have tried bigger management companies and it's been a nightmare. Another friend self-manages and she's had 1/2 the amount of bookings as my property, and it's so much work for her. I'm an interior designer, and I really appreciate how thoughtful they are about the aesthetic of each of the cabins in their collection. Very tasteful! They had so many helpful recommendations to get my home rental ready, and were attentive and available from the start.

I followed Jessica and Sean and their cabins on Instagram. I was drawn to their design and social…read morecause. I reached out to them to manage my cabin in Big Bear. They re-imagined my cabin with a new design and décor to appeal to those who seek a peaceful nature loving retreat. Starting with a mood board, sourcing unique furniture, linens, décor and plants they personally added their own finishing touches to make it a perfect addition to their Kind Carbineer Cabin collection. During the re-design phase of the cabin, Jessica and Sean visited multiple times to check in and work alongside us during this process. They also took the time to shop and curate décor at antique markets and vintage shops to give the cabin that extra touch. When it came to getting the cabin ready, Sean was there with all the tools and 2 hands to help out! Setting up the supply shed with all the linens, kitchen ware, guest toiletries, paper goods, etc. etc. was a breeze because of his experienced team. Jessica and Sean staged the cabin and took photos of the cabin for the Airbnb listing. The cabin was ready and bookable November 2021 and we were instantly fully booked for the holidays. Jessica and Sean went the extra mile in adding a real Christmas tree and holiday décor to the cabin - guests were so excited! Guests continue to review my cabin as a 5 star stay, and rave about the specially curated cabin décor and outstanding communication and hospitality from Jessica and Sean. Kind Cabineer has firsthand expertise in the Big Bear market and years of experience in revenue management to determine the best price for me as owner to maximize my profits. Their Super-host status and consistent 5 star reviews for my cabin has allowed me to feel reassured and trust that they will deliver and exceed guests expectations. Kind Cabineer offers full service property management ranging from reliable and consistent cleaning crews, expert handymen, re-stocking supplies, to accurate monthly billing and timely invoicing. We are so delighted with their design and creativity we have hired them for interior design for our next endeavor in Coachella Valley. Jessica and Sean have made the property management partnership easy and enjoyable, and I am proud to have my cabin be a part of their Kind Cabineer collection!

I recently sold a commercial property in Big Bear Lake and used Melissa Evans-Gray of Keller…read moreWilliams Big Bear, a part of Team Rahill (Rahill Real Estate Group) to represent me. Melissa is a delight to work with. She is super responsive, and she knows her stuff. There were a lot of "hoops" to jump through in the sale of a commercial property, and she led me through them with competence. That includes coming up with solutions and executing them when we ran into stumbling blocks from either the city, the county, or even the buyer. I have used Melissa and her colleagues at Team Rahill multiple times now for both commercial and residential purposes and have never been disappointed. Highly recommended!

We were lucky enough to partner with Rahill's agent Destiney to purchase a second home in Lake…read moreArrowhead. Destiney was thorough, responsive, and always willing to go the extra mile, with so many examples, including meeting an electrician at the house on our behalf, bringing by cookies, or laundering our bed linens on move-in day! Destiney is knowledgeable, down to earth, and was committed to our success in the home buying process. She was patient in awaiting our approval for funding, relentless in negotiating on our behalf, and was EVEN willing to take a commission cut if needed to ensure that our deal was closed. We're so thankful to have worked with Destiney and would strongly recommend her to any home buyer!

I stayed at a cabin in Sugarloaf. I always give great reviews and travel alot. Normally use Expedia…read morebut I self manage airbnbs. So have been using them. We pulled in my family drove up flew in from NC..the cabin was supposed to be ready at 3PM I called ahead. I was stopped it wasn't clean yet. Called they proceed to tell me to wait in the car they have 3 cleaners it should take 30 minutes!! Seriously I said unacceptable..even with 2 on a 2 story 2 bedroom it should at least take a couple hours. They were 19 minutes! Gross. We found mold in coffee maker. Pee on toilet seat. Dead plant on fireplace long hairs on all tables. Sink was not clean food in it. And freezer fridge food white powder Popsicles. Etc. I want money reimbursed. I had to clean plus sit in the cold. Completely horrible.

Though I read in prior posts that Monster Management doesn't accept responsibility for cleanliness…read moreof the Mickey's Hideout Airbnb, I want to post that I agree with the prior review that this cabin needs major attention from whomever is responsible for the upkeep of this unit. As a long time Airbnb customer, this stay was extremely disappointing. My kids said they were itchy in the beds, but I didn't see any bites. I reached out to the management company and submitted pictures. I caution anyone interested in this property to inquire first about its cleanliness and sanitary conditions.