I am so shocked, I called Semper Fi, I was told it would be around 300 to clean the carpet with pet…read morestain service and I was ok with that, I knew that was a rough estimate and it could be a bit more, well when the tec got there the price jumped to a little over 500. My poor husband was left speechless. I know things are high but damn, who can afford that, we are both on social security and this place is a rental. He told my husband that the pet solution was 100 a gallon and they would need to use 1 1/2 gal. these people should be ashamed of them selves. I thought car salesmen were crooked, taking advantage of the people is wrong.

I called Semper Fi to save me from a disastrous carpet cleaning I had the day before which left us…read morein a mess. Dirty carpets looking two colors, one wall to wall so wet it took 9 hours to dry with three windows open. The carpets felt stiff like they weren't rinsed well. Whatever was used on the carpets made my feet on fire! I scrubed them , lotion them with no relief. The chemicals literally burned my feet!. I had to apply persription medicine on them to get the burning raw feeling to stop so I could sleep. TODAY....Semper FI's crew showed up on time, read the labels on the back of the carpets to determine how they should be cleaned, measured the carpets, explained how each carpet should be cleaned and then presented their quote. The process put me at ease knowing I had professionals about to clean my carpets. The carpets look amazing feel like they should and will be dry in less than an hour and very soft to walk on. I called the owner the minute they walked out to thank him for saving our carpets and me! I am unable to give them more than 5 stars so I will be their walking advertising and will spread my praise of their company to all on the social media sites I am on!!!

This is the most rude company I have ever dealt with. I made an appointment and when they never…read moreshowed up, I called them and was informed that they didn't do appointments over the internet(which is how I made the appointment. When I asked why they sent me four texts reminding me of my appointment, they informed me that they never send out text reminders. When I called the number I received the texts from, it was Mint, but was informed that I was still wrong and that they never sent me a text. I was just trying to let them know something is really wrong with their scheduling system, but they did not care.

Did a nice enough job but dealing with the management was one of the worst experiences I have ever…read morehad. I recommend finding another company to do your restoration. Save yourself the hassle of dealing with such a disgusting company.

In August, we received and accepted a quote for new countertops and some floor replacement. Someone…read morecame out and measured for the countertops and floor. Shortly after that we were told the job would be done "before the end of October", then it change to "before Thanksgiving", then to "before Christmas". After I posted a negative review, I received a call that they could start our job next Monday. I don't believe anything they say and I have no faith in their ability to deliver, so I'll get another contractor. I would love to have had the work done in October as originally planned.

We recently had them come out because we had no hot water. The plumber that came out took a look at…read moreit saw the water leak detector, did a quick Google search then have up on that. Then he tried to relight the pilot light and failed then said we needed a new water heater. We agreed and he came back that afternoon and installed the new one. When I got home from work we did not have hot water. I called the next day (Saturday) and they sent out the on call plumber. Between me and him we determined it was the leak detector that had a bad sensor. I temporarily removed the sensor and we had hot water. Total cost of the replacement sensor was $20 on Amazon. We had to pay $1600 for the new water heater with install. Most likely we did not need a new water heater. I am not a happy (now former) customer.

This was my mother's first winter away as a snowbird after being diagnosed with Fibromyalgia. When…read morewe returned to Vernal in January, we discovered that a small water line on the fridge had ruptured. ServiceMaster arrived within the hour and assured us they would take care of everything. We stayed in a motel while dehumidifiers were set up throughout the house the next day. We rented a U-Haul storage unit, and by the end of the week, all salvageable items were safely moved into storage. The process involved both demolition and remodeling, and we were very pleased with how both were handled. ServiceMaster gave us an iCloud link to monitor progress remotely through photos. This allowed us to ask questions and stay involved even from a distance. While our insurance company assigned an adjuster, parts of the payment process were outsourced to a third party. Coordinating between the adjuster, vendors, trash removal, utilities, and the third-party system could have been overwhelming, but the ServiceMaster office staff made it much easier with their hands-on approach. In the beginning, the fear of loss was overwhelming--but like a seven-headed hydra, other challenges quickly followed. Kellie was especially helpful, guiding us clearly through "First Steps," "Next Steps," and "Final Steps," making a stressful situation much more manageable.

I reached out to them and they were very helpful and very wonderful to work with were able to…read morefinish my restoration very quickly Carlos, Anna, Jackie

The Yuma team was HORRIBLE and I would NEVER recommend them. My husband has been deployed for the…read moredamage and duration of repairs, I'm pregnant and have two children. One of which has a medical condition. While in the hospital the Yuma team would call my phone 4 times within five minutes instead of working with our property manager. They were late to jobs, would leave early, not communicate. They had ONE guy on the job, he would leave for hours during the work day. They had days where they just didnt show up period. They lied to the owner of the company about what was going on so I started speaking to the owner directly. The work didnt get completed by either of the completion dates and on the last day they had 7 guys there to get it done finally.. After work was done we found broken brand new tiles they had done and are waiting for them to now come back in and fix. Mark from the Yuma team was a nightmare. He was rude, unprofessional, and should never work with customers.

Stay away from this company if you value your sanity and time. If you find yourself stuck with…read morethem like I was, make sure you get every single promise in writing, that you take pictures of everything ( in fact, you should set up cameras in the area they will be working in), and generally watch them like a hawk. Communication was terrible, they did not dispose of materials correctly, exposed my entire house to mold, made verbal promises they walked back later and were generally incompetent. I hired them based on my insurance company's recommendations. It was a little too late when I saw the reviews on the web and the fact that the franchise has been sued over and over again by homeowners. This company is horrible. You are better off doing work yourself than hiring this company. DO NOT let them pay for any third party testing. You pay and they can reimburse you. Additionally, check the paperwork carefully, especially replacement materials. Because they work so closely with the insurance companies, they cut corners to save the insurance company and screw you, the homeowner paying for it all. WATCH YOUR BACK AND STAY AWAY FROM THEM!

I had Chem-dry out last week to clean my carpet and upholstery. The final job was a disaster with…read moremissed areas on the carpet and recliner. The entire entry way was never touched, at all. I was assured that if there was any issues after everything dried, he would return and resolve, or try to touch up any issues. I've called twice, with no reply. To add insult to injury, I tipped the serviceman $ 30 because of his promise to resolve any issues. I did business with Chris a few years back and he is an Honest Businessman. Too bad a properly company went to trash

terrible service. i had appointment at 1100 and no one showed up. I tried calling office several…read moretimes but only got a answering machine. DON'T USE THIS COMPANY!!

Great with services provided for water mitigation and reconstruction services…read more Excellent staff

Isaack and crew not only did an amazing job in remedying an urgent water heater issue, but were…read moreavailable to respond immediately and arrived on site exactly when promised. Once he was able to diagnose the cause, Isaack sourced a hard-to-find/backordered component through his network of contacts and went far above and beyond in tracking one down so that I'd have service restoration within 24 hours (vs potential weeks of lead time). Additionally, he was in constant communication and provided clear and easily understandable updates on technical matters both over the phone and via text messages. It's rare to find this level of pure customer service and attentiveness in the Valley, and I was extraordinarily pleased with the results. Quoted rates are reasonable and transparent, especially considering the exceptional level of service/care provided. I cannot recommend Isaack and Master Pro enough.