You could return our house keys…read more You could resolve the issue of our shower surround with Foremost. Per Foremost, ServMaster did not have permission to remove the existing shower when they did. As a result,the persons being penalized is the policy holder. We have been at this since February 2, 2026. Claim #7009860185 with Foremost

WARNING!!!!! DO NOT USE THIS COMPANY…read more If I could give zero stars, I would. Our experience with ServiceMaster Yuma was one of the most frustrating and heartbreaking experiences my family has ever endured. The repairs to my parents' home took over 16.5 months to complete. The damage occurred in December 2024, repairs officially began in January 2025, and after some initial work, the project sat largely untouched for months with little to no communication. My father repeatedly called for updates and timelines but received very few responses. In January 2026, my parents were told the home was "move-in ready." As someone who works in the construction industry, I became concerned and personally traveled to inspect the property in February 2026 after being told, again, that it was ready for occupancy. It was anything but. The home was completely unlivable. I documented extensive unfinished work and provided ServiceMaster Yuma with a detailed punch list. Among the issues I found were: * A microwave that had been removed and left outside for approximately a year without being reinstalled. * A refrigerator that had been left outside with food still inside for about a year and was later plugged back in despite the odor and contamination. * Missing cabinet hardware. * Large gap under the French-doors in the primary * Protective plastic still covering newly installed cabinets. * Mirrors that had never been rehung. * Dirt, construction debris, and a home that had clearly not been cleaned before being represented as ready to move into. I have attached photos so others can judge the condition for themselves. Even after I became directly involved, it took another three months of constant emails, phone calls, and follow-up before the work was finally completed. Perhaps the most disappointing part of this experience was the lack of communication and accountability. Despite my repeated concerns, I never received proactive communication from the owner, Jonathan Baias. Every conversation had to be initiated by me. My parents were elderly and dealing with health issues during this process. They relied on ServiceMaster to communicate honestly and complete the repairs in a reasonable timeframe. Instead, they spent more than $112,000 on relocation expenses while waiting for their home to become livable. Tragically, my father passed away before he was ever able to return home. No amount of money can undo that loss, but I hope sharing our experience helps other families make an informed decision before trusting this company with their home. Based on our experience, I cannot recommend ServiceMaster Yuma. The prolonged delays, poor communication, lack of project oversight, and repeated representations that the home was "move-in ready" when it clearly was not, resulted in unnecessary financial hardship and emotional stress for my family.

Make sure you read their contract throughly. It was a NIGHTMARE. They didn't do what they were…read morehired to do. They kept half the insurance money for doing nothing. PERIOD. Don't use them.

This is the most rude company I have ever dealt with. I made an appointment and when they never…read moreshowed up, I called them and was informed that they didn't do appointments over the internet(which is how I made the appointment. When I asked why they sent me four texts reminding me of my appointment, they informed me that they never send out text reminders. When I called the number I received the texts from, it was Mint, but was informed that I was still wrong and that they never sent me a text. I was just trying to let them know something is really wrong with their scheduling system, but they did not care.

The Yuma team was HORRIBLE and I would NEVER recommend them. My husband has been deployed for the…read moredamage and duration of repairs, I'm pregnant and have two children. One of which has a medical condition. While in the hospital the Yuma team would call my phone 4 times within five minutes instead of working with our property manager. They were late to jobs, would leave early, not communicate. They had ONE guy on the job, he would leave for hours during the work day. They had days where they just didnt show up period. They lied to the owner of the company about what was going on so I started speaking to the owner directly. The work didnt get completed by either of the completion dates and on the last day they had 7 guys there to get it done finally.. After work was done we found broken brand new tiles they had done and are waiting for them to now come back in and fix. Mark from the Yuma team was a nightmare. He was rude, unprofessional, and should never work with customers.

Stay away from this company if you value your sanity and time. If you find yourself stuck with…read morethem like I was, make sure you get every single promise in writing, that you take pictures of everything ( in fact, you should set up cameras in the area they will be working in), and generally watch them like a hawk. Communication was terrible, they did not dispose of materials correctly, exposed my entire house to mold, made verbal promises they walked back later and were generally incompetent. I hired them based on my insurance company's recommendations. It was a little too late when I saw the reviews on the web and the fact that the franchise has been sued over and over again by homeowners. This company is horrible. You are better off doing work yourself than hiring this company. DO NOT let them pay for any third party testing. You pay and they can reimburse you. Additionally, check the paperwork carefully, especially replacement materials. Because they work so closely with the insurance companies, they cut corners to save the insurance company and screw you, the homeowner paying for it all. WATCH YOUR BACK AND STAY AWAY FROM THEM!

ok, part two of the review. Chris came back as planned for…read morethe cleaning of the carpets. Did not disappoint in any way. My carpets were so clean that WHILE HE WAS THERE, my pisser dog (love her to pieces but geez) went into a bedroom that he had completed and left a little reminder that she would always have the last word. OMG, so I caught her in the act and scolded her and put her outside. I then had to go and find Chris and tell him of her antics. He laughed and made me feel at ease and just retreated for urine and cleaned it right there. The best part of using this company was the carpets looked like a fresh new version of the carpet that we started with. When we moved in, remember I said the carpets had a horrible smell in the house (part one of my review)? NOT THIS TIME. I was so not a believer that his method would eliminate the smell. I was sure we were going to have to remove these bedroom carpets and start with new carpets. NOPE. They look amazing. I am so impressed. Now the price. .....so many people call for prices and when they hear the price, they are scared away. I guarantee you that the price is more than the fliers you receive in the mail for $120 whole house but you get what you pay for. I prefer, sanitized carpets, with no residual smell when the carpet guy leaves. There were stains in the carpet that were not defined ones but just an overall dirty look in certain areas of these lightly colored bedroom carpets. NO MORE and the carpets are all one color and bright. How is this possible? I am not sure but the proof is before my eyes. This service not disappoint and I will always use Chris with Chem Dry Yuma. OMG, CALL HIM......he is the best.

I had Chem-dry out last week to clean my carpet and upholstery. The final job was a disaster with…read moremissed areas on the carpet and recliner. The entire entry way was never touched, at all. I was assured that if there was any issues after everything dried, he would return and resolve, or try to touch up any issues. I've called twice, with no reply. To add insult to injury, I tipped the serviceman $ 30 because of his promise to resolve any issues. I did business with Chris a few years back and he is an Honest Businessman. Too bad a properly company went to trash

American Eagle contractors did an outstanding job on removing an existing doggy door and installing…read morea new one! Very informative throughout the process and made sure the job was done right the first time.

I had several water issues when returning to the Yuma íhouse for the winter. Just wanted to say…read moreThank you to CJ and his crew for doing the work. The company was responsive in a timely manner and did make things right with me in the many issues I had! I liked Henry's selection of music as he worked on the final project . Henry kept me informed with the work he was doing on the leaks and showed me the finished work. I was pleased with the end result!!