We hired Big Bad Booth for a nonprofit gala after party for their 360 Photo Booth. Before the event, Big Bad Booth staff members ignored my multiple requests for a phone number to speak to someone on the phone, didn't provide the name or contact information of the person who would be on site with us until the night before the event, and are now ignoring our emails regarding getting our pictures back. When the onsite person arrived to our event, they accused me of not paying them (I had paid Big Bad Booth weeks ago). It turned out that Big Bad Booth had hired them to come to our event and hadn't paid them yet, and their fee for the evening was half of what I had paid Big Bad Booth. After almost 2 weeks, we have yet to receive our photos. The onsite person also packed up the booth before their contracted time was over.
Only giving 1 star because the guests enjoyed the booth. Otherwise I would give zero. Wish that I could actually get in touch with someone at the company instead of having to write a review. read more