Normally pretty clean in the store and there is always a 20% coupon somewhere so look online or on their website or ad for a discount. They're not the cheapest price but they're local if you ever need anything asap. read more

this visit was all about getting the proper gear for my mother's mild arthritis. she already goes to to PT, but the suggestion was to get your own equipment and do mild exercises everyday we ended up copping 5LB weights, pull up ropes and t shirts for jogging; also, a back scratcher. service is nice as they greet you, and the shop ranges from weights, to fishing to sports wear read more

Big 5 Sporting Goods - elite sport-gear - Sporting Goods Near Me - Antioch, California

It's our first time to come over here, and the cashiers are very rude and not friendly! No wonder the reviews are very poor!

Each time we needed sports equipment and shoes for kids this is where we came to get them. They don't have a big selection but we're able to find what we needed. They need better selection of shoes. The store is not that big and is a bit messy in the back. The price is normal for brand name shoes, and the employees are helpful. read more

Big 5 Sporting Goods - Sporting Goods Near Me - Antioch, California

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I have to say I was pleased with Big 5 - they had exactly what I was looking for. The store had a lot of inventory and the employees were very pleasant. The store itself was clean and organized. I recommend going here if your in the need of some sporting goods. read more

We browsed Big 5 after buying some tools at nearby Harbor Freight. Surprised there were a bunch of ammunition at hand. The guy at the counter was friendly and showed us a couple of airguns for my son. As always, there are lots of stuff to browse. I need to keep tabs with their email notifications to keep up with deals. read more

Today 3/31/22 I went with my friend that's speaks little English to exchange a blow up mattress in which he lost his receipt. The employee that was helping him said no he can't return with out receipt. He said that the store policy. So I asked for store policy in which was available at register. Under returns with out receipt it states that you need a valid ID, and no cash back only store credit, and at lowest sale price. I read this to him and he read it himself and stated it says right there that you need a receipt. I asked for the manager and he stated he was the manager. His name is Tony. So I'll be calling cooperate tomorrow since they were already closed today with the is problem. My friend feels discriminated and upset that the return policy states what it states and he didn't go by their policy. Leaving a picture of the return policy for all to see. read more

Big 5 Sporting Goods - Return policy - Sporting Goods Near Me - Antioch, California

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Today, I went in to buy ammunition. The store manager, Guy, was working the gun counter. I requested the ammunition and gave Guy my California DL (Federal Limits Apply) and current military ID. Guy stated I needed a Passport or Birth Certificate to buy ammunition per company policy. I showed Guy on the ca.gov website that it is 100% legal to purchase ammunition with a valid military ID, in fact I didn't even need to show my CA DL. Guy attempted to call someone at corporate to get clarification but stated they were at lunch and didn't answer. Guy declined to sell me the ammunition, acknowledging that the law allows him to sell me the ammunition but his interpretation of company policy does not. I called to complain to Big 5 Corp to see if Guy is acting inappropriately or the company policy is to not accept military ID as valid and am waiting on clarification. Why would Big 5 go above and beyond to restrict 2nd amendment access to ammunition, especially to a military member? I can no longer support this company after the either incompetence or disrespect shown to me today. I will update the review as necessary and am considering further legal action. Update: Big 5 customer service states Big 5 policy is to require military members to provide the same amount of documentation for firearm purchases as it does for ammunition, even though they admit it is not required by CA law. Adding an extra layer of documentation for military only seems disrespectful and discriminating. read more

I asked an employee about batting gloves & as I proceeded to go look, I could blatantly overhear the staff asking if the gloves had sensors on them. I find it extremely rude and ill mannered with the way that was brought about and having the nerve to be dismissive when I commented about it. Unfortunately can't help but feel disappointed at the fact this staff can't see past an appearance. It's tacky and unprofessional, should go over ethics training again because it's not that hard to be a decent person. read more

Went in to get some gloves for my son and the gentlemen at the front searched boxes for 15 minutes to help me find a pair of football gloves that fit. Excellent customer service. I will be returning in the future! read more

I give them 1 star for being open on Veteran's Day. Second time in here this week hoping to get someone to show me a couple shotguns. No luck ... kept putting me off saying they don't have enough help? Do yourself a favor and shop elsewhere for firearms and hope of customer service. I shopped elsewhere and happily paid 20% more! read more

Customer service is everything and the lady at the register yesterday was rude. She rushed me and my family just because there was a line behind us. I was simply taking a few seconds to discuss with my fiancé a debate to settle our purchase and the lady made us feel uncomfortable and rushed like hurry up get out of our store the people behind you are more important. Other than that lady being so rude, this store is great. Has a lot to choose from. I'd give it five stars but customer service is everything and that short lady failed at it:( however, I do rate it 5 stars for the store itself. read more

Every time I purchase something on sale, they don't ring the sale price. I always have to tell them it's "on sale"! Ariana, the cashier kinda irritated and had an attitude when I told her it's on sale. She replied, "it's on the paper" (she was not happy). My point...if we don't tell the cashier it's on sale, you'll pay regular price. It should be in their system or they should check their list. read more

First time at this store, and it's been a long time actually walking into Big 5. Walking I. There wasn't a lot of people so no crowds, we was able to find the item we was looking for. We had help getting the item down, cashier and floor associate was pleasant and professional. Can't wait to come back and shop for a fishing rod. read more

Went here for a one day ad to get chairs with shade. They didn't have anymore in stock. But the guy that helped us offered to check another store. We ended up purchasing the display. I forgot a coupon and asked if we could re-ring it using the coupon. Nobody was in line and they were super slow at that very moment but the girl ringing us looked annoyed. It's not like you're paid for the amount of transactions you ring up. Maybe curve that annoyed-looking behavior? Staff wear their masks, limit the store to 35 customers and comply with CDC guidelines. I'd say 3 stars is deserving. read more

This location is amazing. I come every year to get my camping supplies and am always greeted nicely. I came in this time around and both young women managers were extremely knowledgeable on the products in their store. As I was checking out, the cashier named Mataya was very sweet and asked me how my day was going! I loved the environment these ladies brought to my shopping experience. read more

I recently went into Big 5 to purchase a new gym bag and a pair of workout pants. I found what I wanted and paid and left. Note, I have always liked Big 5, and was super stoked to try the one that had just opened. I got home, and realized I had bought the wrong size of gym pants, so I put them back in the bag (tags on) with my receipt. I returned to Big 5, and went to the cashier, told her that I needed to exchange the pants. She looked at me rather blankly and I said, "can I leave these with you while I go grab the correct size", she responded, "yes I guess"...... So went to find my correct size and realized they did not have it. So I want back to the register. I said, "you don't have the size I need" the cashier just looked at me. She asked "do you want a store credit or do you want to buy something else". I said, "no i'd like my money back". She just looked at me and called her manager. The manager then came out, did not speak to me, didn't even look at me, and rang up the refund. Great for a Manager to behave like this right??? I was shocked. The customer service was horrible. Big 5 needs to get people in there who are friendly, and helpful. I felt like they were pissed at me because I returned an item that I paid cash for. Needless to say,i will not be going back to the Lone Tree Way Big 5. Big 5, get better, customer services oriented people or you will not make it. Both your cashier and your store manager are horrible. read more

Talked to Rob today about some different ammo selections and he was very helpful. Good guy to talk to and I had what I needed and was on my way fast. Thanks to big 5 staff for being there through covid-19 read more

Not much different than the Big 5 on Somersville.. Prices and selection are identical.

Today went to purchase some shoes and the wrong price tag was on there they didn't want to honor it instead the employee was rude and hostile voice towards me I've been coming here for years but after today I'm no longer a customer what ever happened to customer satisfaction or appreciation instead people are rude management needs work and lessons! Now I guess I will go to Walmart for my my fishing equipment and fishing license read more

Each time I go here is a worse experience than the last. Completely disorganized, totally useless, unhelpful and incompetent staff. I walk in today to buy an item they have on display and none of the 3 people assisting me we're able to locate the item although it says they have 3 in stock. They then finally sell me the display model. A transaction that should have taken 5 minutes took 25 minutes. read more

Very bad customer service while making a return she proceeded to get management because she said the product was used when all she had to do was ask me if we had used the product. She did not communicate with me at all just walked away and left me standing there while she got the manager. read more

Yes, it's crowded and yes it feels like they crammed two stores worth of stiff into one BUT the employees are somewhat nice and know how to smile and are willing to help...unlike the Pittsburg. read more

I went into this store looking for a certain style of shoe, but not set on a specific brand. Howard greeted me within moments of entering the store and proceeded to help me find a pair of shoes. He was knowledgeable and patient with all the questions I had. The manager was on the floor, and all the workers were friendly. read more

I don't like this store! I've shopped the Big 5 for years in Concord, and that was cool. Nothing against this chain, but I do not like the Anitoch store. It's small. It feels like my kids room when it hasn't been cleaned. It's too tightly packed and feels very very very very cluttered. I've gone here twice. Once was for a small set of dumb bells, and most recently for baseball cleats. I did not purchase either time. I could have bought dumb bells here, but it was my first stop. The selection was OK, I suppose. The last visit, shopping for cleats, was no fun. NO FUN I SAY! Waiting for the guy to bring the shoes was a slow process. Selection was minimal too. FYI - 2 other chains have a bigger selection and one of them has all cleats out so you can try them on to your hearts content. I bought at the latter. I don't know about you, but this Antioch store did something wrong when they planned this place. It's too small for what they want to sell. I hate going in there, and can't wait to leave. Not good for a retail store, me thinks. read more

Like every Big 5, this store is crammed full of stuff, its like organized chaos in here. The staff are friendly, its clean, and everything is clearly labeled. Ive bought plenty of stuff here and will more than likely buy more. Just FYI, they dont carry gym/climbing/weightlifting chalk for your hands read more

I like this Big 5 location a lot. I've been coming here since I was a kid for all of mine and my family sports-related crap. It's a really tiny sports store that is practically filled to the brim with stuff, but what they carry is reasonably priced quality stuff. You will find the same products here that you will at other sports stores, but at a more affordable price. The employees here range from being helpful to being super heroes. They never make you feel like you're unwanted or nonexistent. Which is a perk for a sports stores, at least in my honest opinion. read more

Staff is irresponsible, lazy and constantly talking amongst themselves. I called in to see if they had some tennis supplies in stock. They put me "on hold." I drove in to check while still "on hold" 10 minutes later and two employees were talking at the front desk. No greeting, just kept talking. Didn't find what I was looking for. read more

Just went to spend over $300 on Christmas gifts at Big 5. Forgot my coupon, sorry we cant help tou, we dont carry coupons in store. What the f××k. The young girl at the counter was so rude. She was absolutely no help. I bought two Camping barbecues and a snow sled and no one helped me out to my car. Awful service! read more

In that store don't help to found the shoes I like, but that's happen because need more personal.

Came in here today to follow up on some of the sales I found via the newspaper ads. Prices were fine, gentleman in shoes was fairly helpful and for the most part, I found what I was looking for. When I went to check out (the store is pretty much EMPTY mind you)...the clerk looked at me, looked down then let out an exaggerated exhale, as if I was somehow bothering her. I'm normally a pretty easy going person but this was so obvious it was awkward...around the holidays and in the age of Amazon no less. No, "thanks for shopping at Big 5", nothing. I've been a proponent of Big 5 for years, room for improvement at this location. read more

As other shoppers have already noted, the customer service.....................SUCKS! It's like the checkout clerk has a chip on her shoulder. The young man in the shoe department was very helpful, but he was the only one that was professional at all. I won't shop where I don't feel wanted. read more

I few weeks back I needed to buy basketballs and went to my favorite store sports authority. But they were closed and moving to a new location so I decided I would try this store though it's small and stock is limited. I was surprised as not only did they have what I needed the prices were lower! There TF 1000 basketball was ten bucks cheaper. I got what I wanted and the sales guy carried all 7 balls unassisted to my car, though I think he was showing off! I will be back. read more

I've been to this location twice within a month's time and both experiences have been horrible, not with product but with costumer service!! First encounter there was no friendly greeting at all and major attitude when I presented a coupon, like it was coming out of his paycheck. Today's experience was no better, employees rolling their eyes at costumers, walking away pretending not to hear them. Oh and they love giving costumers a hard time on returns. You're better off paying the extra money and shop at Sports Authority read more

Big 5 is the worst of both worlds. It doesn't have the giant size of a Dick's Sporting Goods, or even a Sports Authority, with an endless selection of goods. And the employees do not have the expertise of a smaller sports store. read more

I would give less stars if it were possible. The customer service here was horrible. There were four employees standing around talking and they couldn't bother helping the only customer in the store! I'll be very surprised if this place can stay open. I was in the market to spend over $1000.00 on fitness equiptment, but REI or Sports Authority down the way will get the money instead. read more

Customer service is alive and well at this place. The lady at the register was super happy and friendly anyways, greeting me with a friendly welcome and smile and checking me out the same way. It's always nice to support places that seem to have happy staff. read more

I agree with the other reviewer that this particular Big 5 location is pretty cramped. However, in terms of actually finding the stuff I want, it's great! I can't think of how many times I went to the store in Pittsburg or Concord to only find that they didn't have my size. I think that this Antioch location is better because it doesn't get "picked over" as much. read more

I'm usually not in this area so I forget about this store. I called ahead to see if they had what I was looking for and they did. While there I unfortunately found a lot more! The ladies in there were very helpful not only with me but also other customers. read more

I walked into this location yesterday looking for a specific item. The guy at the front counter turned around, saw me walk in, then turned back around as if he never saw me - that was the first thing that bothered me. I then walked around the store twice looking for a specific item. The manager walked past me three times barking orders at everyone as I aimlessly walked around. On top of everything, they didn't have what I was looking for in stock. That was the first and last time I'll visit that location. read more