The store has great prices, the workers are very knowledgeable and helpful. The owner is also very kind.

I didn't end up buying here, but when I was shopping for a new carbon fiber mountain bike in late winter, they spent a lot of time communicating with me and were very helpful! Prices were great and even though many of the bikes I was interested in were still stored, they were more than willing to assemble them on short notice. I'm actually quite troubled by the 1 star reviewer (Pete J) below. It sounds like he expected the shop to reimburse his customs fees and shipping, LOL read more

Je n'ai que de bons mots pour cette boutique. Une équipe qui connaît ça le vélo et qui sait prendre le temps de bien nous conseiller. Bravo pour votre belle entreprise et j'ai hâte de découvrir le Domaine Kanawe à Cantley cet hiever ! read more

Bicyclettes de Hull offers an honest, effective and positive buying experience. I have shopped many times both in store at Bicyclettes de Hull and from their eBay site, BDHBIKESTORE. If you wish to see a true feedback of their capabilities, please see their eBay rating in which they have earned 100% positive feedback from over 14,000 customers worldwide!! The customer below (Pete J) looks to have had an international experience and a problem that is out of the hands of bdhbikes. I have shopped both online and in store from these guys, their terms and conditions and their return policies are very clear. They have it highlighted in red in all their listings that buyers are responsible for any import taxes duty, VAT, Duty and brokerage fees. Their return policy also states clearly all the complaints that Pete has mentioned. Pete obviously did not read until it came time to return his part in which he didn't want anymore (buyers remorse). It's unfortunate that internet trolls like pete try to bring good business down simply because they are ignorant. I would highly recommend shopping at Bicyclettes de Hull and or on their eBay store. Keep up the good work guys, 14000 reviews and 100% feedback, wow! read more

This applies to BDH's Ebay selling methods only. On Ebay BDH advertises bike parts with FREE shipping to US. They enjoy an exchange rate advantage and use that to compete on Ebay. However, the real cost of ordering unfolds after the commitment to buy. I was very disappointed to receive a separate invoice from Fedex 2 months later, for 15% of the item's value. I went back and reviewed the fine print on the BDH Ebay page and yes indeed it says in much smaller and lighter font that customs duties "may" apply. This fine print gotcha experience also manifests in any attempt to return the item. Their clearly stated return policy looks fine when you are ordering, but should you actually need to return the item, you will find out, as I did, that the duties, fees and Fedex Ground shipping back to BDH compared to the cost of the item itself. When I brought this to BDH' attention, the rep was exceedingly snarky in his response, made no room for my point of view whatsoever, challenged my findings, and rather unapologetically characterized my need to return the item as my own mistake and my own frustration. I suggested that they make it much clearer that their 'return policy' was in reality so prohibitive that it would not end up making economic sense to return an item. No interest in doing that! The insult added to that injury was the surprise invoice for duties 2 months down the road. Quite simply, BDH Bikes is baiting with the exchange rate and burying the real implications of CA-US mail order in the innocuous language of their T's & C's. Clearly a one and done strategy of selling to US customers. They've covered their butts in the T's and C's, but their method of advertising and describing the deal offered is unnecessarily misleading and serves their interest in one-time gotcha transactions. read more