OK - I finally had it.... I have to jump through hoops for prescription refills, I cant get in to…read moresee my doctor (they have too many patients now) - so if I need my doctor it's a 3-4 month delay... When asked "Please just refill this prescription" I'm told..... NO, YOU'LL NEED BLOODWORK AND THEN AN APPOINTMENT WITH OUR NURSE / PA.... This is EXACTLY why I left my last Primary in The Colony.... The office became totally mis-managed, there was NO ONE to complain to - no office manager???? Doctors are now overloaded - too many patients - Soooooooooooo I wish them well.... This is NO the first time I've gone through this.... But it is the last.

Dr. Neumann is the best! He is straightforward and I can see how some people would not like that. I…read morehowever appreciate things not being sugar-coated when it comes to my health.

Dr. Lemoru is amazing. She understood our life style, without judgement, and taught us how to…read moreadjust our lives with our current medical ailments. She is amazing. I ask an insane number of questions, and she stayed and explained everything thoroughly . She made sure we understood and knew what to do after our visit. Background : we found her after an emergency room visit. We have no insurance, but are willing to pay cash to see a doctor. She is very affordable, and good.

well ! they don't even answer their phones , I dial all the extensions and left voice messages…read morestill no response

I called to make an appointment with Dr. Pepperell on Weds January 21 at 9:30 am. When I called I…read moreimmediately got sent to hold with background music. No answer... Very weird? I waited for 4 minutes, then I called back and Monique answered the phone. She said Dr. Pepperell was off Thursday, but could get me in for 8:30 am on Friday, January 23, 2026. I arrived at 8:25 am. There was one person that walked in ahead of me. There was no clipboard available to sign in with. No one greeted me after standing at the window a few minutes so I took a seat. The TV was so incredibly loud and when I was called, I wasn't even sure I was being spoken to TV loud. I was awkwardly given the clipboard, I'm struggling to hear because the TV is to my right. I told the person that I had a new insurance card, last year's card had expired. A few more people came in. They were called back. I took a seat and now the time is approaching 9:00 am. I said may I speak with Monique. She said I am. Okay I have an appointment for 8:30 and a few people that arrived after me have already been seen. She said they are here for the other doctor. She also said my appointment was scheduled for 10:15 am. I said no way is that possible. I specifically repeated 2 times my appointment time on Weds when I was scheduled, and got the person's name (Monique) at that time. She procceded to mock me. I told her no way was I going to wait another hour. She said I would be next. I paid my co-pay 124. Monique took me back to suite #3. She made sure to turn around and give me an aggressive look and stare. I returned in kind. I went back and got my vitals checked. I then heard the doctor pop in with another patient. the time is now 9:30. I got up to leave. I went to the front desk and asked for my co-pay to be refunded. I said I am leaving a review today... Monique said why "because of the color of my skin." I said are you kidding me? My husband is Puerto Rican and Black. Unbelievable. My husband sees Dr. Ann B, he likes her. He does say the back office staff are nice, the front people make you feel like an imposition, Like you are interrupting their phone time. guess I will be finding another PCP. My knee is still swollen. Now it's impossible to get out due to the severe weather.

Dr Pepperell and Kristy are absolutely top notch. I have been going to this practice for about 15…read moreyears! Highly recommend.

By far one of the best family physicians I have ever had the pleasure of knowing. I know that may…read moresound odd.But I have never gotten better care anywhere else. He's a Dr that actually listens to his patients.We have bee seeing him for over 3 years now.I even trust him with my children.He's so good, we drive from Grapevine to see him. If you need a good Dr, and he is accepting new patients, I highly reccomend him. He also has a most stellar nursing staff.

I've been a patient at Bent Tree Family Physicians in Frisco for over 5 years, and my experience…read morehas progressively gone downhill. Most recently, Veronica Dilworth insisted that I come back every three months just to get my blood pressure checked so she could continue prescribing medication. I have had this same condition for multiple years, and at every other practice I've ever been to, I was prescribed a full year of medication without unnecessary follow-ups. Never in my medical history have I been required to return every three months for something this routine. This felt less about patient care and more about keeping patients on recurring billing cycles. Additionally, my in-room experience with Veronica Dilworth was honestly just okay at best, in fact, very mediocre and nothing that would make me want to continue care with her anyway. There was nothing exceptional or confidence-inspiring about the interaction - something you'd like to see in medicine. Unfortunately, this isn't an isolated issue. There have been multiple billing-related incidents over the years that strongly suggest unethical billing at this practice. Another major red flag: constant staff turnover. In over five years as a patient, I have never once seen the same doctor or practitioner consistently. Providers rotate frequently--either they leave, or just move out. That alone raises serious concerns. When no physician seems willing to stay long-term, it makes you wonder what's going on internally. Between unnecessary visits, questionable billing behavior, and nonstop provider turnover, I've completely lost trust in this practice. BEWARE. Take your business elsewhere. You'll likely receive better continuity of care--and more importantly your wallet will thank you.

Although I agree that the front desk staff can be hit or miss at times, I don't think that should…read moretake away from the overall quality of this practice. Bent Tree Family Physicians has the ability to perform most tests on site, which is incredibly convenient. The medical staff themselves are knowledgeable, thorough, and genuinely care about their patients. Overall, a great place for quality care despite some minor administrative frustrations.

I have had the great fortune of having Dr. Ranjan as my primary care doctor for many years. She…read morecares for my entire family as if we were her own. She is a wonderful, caring physician. I hope to continue having her as my physician for many years to come.

Dr. Ranjan has been my family's physician for over 5 years. She is most definitely family oriented…read moreand takes time with her patience. As a parent herself she understands how important it is for families to all be able to go to one place and be treated by the same doctor. I will follow her wherever she goes in the DFW area! To have a doctor know you by name, answer your emails, is on top of prior authorizations, and does not ask her staff to do anything she won't do herself speaks volumes about her as a person! I promise you this is a doctor we all wish for and she will not fail you. Don't just take my word for it; go see her!

Full disclosure: I didn't manage to make an appointment with this clinic…read more Apparently there were no openings until March when I called, because apparently the doctor will be out of the country for several weeks. Also, I was informed most of her appointments are taken by the PA who has "been with them for several years" and "does everything the doctor does." This is "their normal practice" apparently. I've never heard of such a thing. I asked if it was considered a "doctor's visit" if it was with the PA, and was informed that yes, yes it is. Huh? So why isn't the PA the MD then? Because the PA is *not* an MD... why are we paying a premium for a PA visit? I've visited multiple doc offices before and have had the pleasure of working with their PA's, but NEVER before working directly with the MD/specialist first and certainly throughout my care. Very disappointed after reading all the positive reviews about this place.

Dr. Ahmed is a caring doctor with excellent listening skills. She's one of a kind! Extremely…read moreknowledgeable and works with her patients from a symptom view. You don't have to wait long and her office is always clean and welcoming. Appointments are easy to make. Just a few down side issues...there is a charge if you miss your appointment, even if it's an emergency. However, the doctor worked with me on this fee & waived it. The billing / coding on a visit was also entered in incorrectly and I was billed from my insurance company. But the office corrected it, and took care of it after I contacted them. It's nice to see that they can correct errors & look at policy. I would recommend getting rid of the no show fee, it's very high and things happen. Overall, very pleased and would recommend.

I baldy needed to see a Doctor after 4 days of being sick and I was able to get an appointment the…read moresame day and Dr. Wang treated me right away and have started feeling better by next day. Thanks to the friendly staff at Frisco Primary Care and the Physician for a great experience.

Been a patient of Dr.Narayanan from past 5 years. Very good doctor, provides excellent care. Been…read moreconsistent in her treatment and behavior over the years. Her (new) nurse is very rude and was very dismissive in the way the spoke to me. Worst was her whooping when i left! Left me shaken when i have been a regular patient for so many years at this same clinic. Surrounded by patients and other nurses, it was so embarrassing to say the least. Frisco Primary Care had a very rude person at the front-desk before, she is no longer there and the front-desk experience has improved a lot. Unfortunately a rude nurse can spoil your visit and your day!

I've been a patient of Dr. Bergman for over 16 years, and I can honestly say she is one of the most…read moreexceptional physicians I've ever encountered. It's rare these days to find a doctor who not only remembers your history but genuinely cares about you as a whole person and that is exactly who she is. Dr. Bergman has walked with me through some of my most challenging medical moments over the years, as well as my victories. She always takes time to listen, never rushes appointments, and treats every concern with compassion, patience, and thoroughness. Her clinical judgment is outstanding, and her ability to explain things in a way that makes sense has helped me understand and manage my health so much better. What I appreciate most is that she treats me like a human being, not a chart number. You can feel that she truly cares about her patients, their families, and their long-term well-being. In an era where medical care can feel rushed and impersonal, she remains a shining example of what healthcare should be. I am incredibly grateful for her continued support, dedication, and consistency over more than a decade and a half. If you're looking for a primary care physician who is knowledgeable, compassionate, and truly committed to her patients, I cannot recommend Dr. Bergman enough. She absolutely deserves every star -- and then some.

It's a shame. They Don't Care. The front office might as well be in China because they don't…read morereturn calls for days! Communication is key but not at this office. Don't recommend.