BH Management: Accountability Apparently Stops at the Corporate Logo
I have lived at my community since before BH Management took over, and watching what has happened under BH has been astonishing. What was once a community I genuinely enjoyed living in has deteriorated physically while getting progressively worse from a management and communication standpoint.
My experience has included BH personnel entering my apartment on a date different from the date identified in the written notice I received. Management later acknowledged that the date in their notice was an administrative error. I maintain that the resulting entry was unlawful under Kansas law because I was never provided corrected notice identifying the actual entry date.
On another occasion, maintenance entered my apartment and left my front door unlocked afterward.
Then there are the stairs. I reported deteriorating concrete stairs for months after we had already experienced a broken tread. Eventually, another concrete tread failed underneath me while I was walking down the staircase, causing me to lose my footing and grab the railing to avoid falling. After repairs finally began, BH removed an entire tread and closed the staircase, denying residents the ability to use that route to safely access our apartments while the repair remains incomplete.
While I continued reporting the stair conditions, BH maintenance even warned me in writing that additional work orders could be considered "misuse of the maintenance request system" and referred to management for further action.
And then there is BH leadership.
Regional Manager Katie Collum has repeatedly promised communication and follow-up, only for deadlines to pass and communication to disappear again. I escalated beyond her to Area VP Belinda Longoria, and my experience was more of the same: plenty of corporate hierarchy, remarkably little accountability.
I escalated further to Joey Fortney at Corporate, yet I still find myself chasing BH for answers that should never require this much effort.
Most recently, I have formally demanded information that Kansas law says landlords must disclose in writing under K.S.A. 58-2551, including the name and address of the person authorized to manage the premises and an owner or authorized person designated to receive notices and demands. Rather than simply providing the required disclosure--or directing my demand to someone who can--BH leadership has continued its familiar pattern of silence.
That really summarizes my experience with BH: when something goes wrong, everyone seems to have a title, but nobody seems to have accountability.
Onsite management points upward. Regional Management promises to follow up and disappears. Area leadership doesn't resolve it. Corporate doesn't resolve it. Meanwhile, the resident is expected to keep emailing, calling, documenting, escalating and waiting.
I don't expect perfection from an apartment-management company. I expect them to maintain the property, respect residents' homes, communicate when something goes wrong, comply with their legal obligations, and take ownership when their employees make mistakes.
BH has repeatedly failed to meet that standard in my experience.
I would never knowingly rent from another BH-managed property. If you're researching one, read the newest reviews carefully. And if you're already a BH resident, document everything in writing. You may eventually discover that the documentation is considerably more reliable than BH's promises. read more
