Prior to hiring them as our property management company, several homeowners had concerns about them. Bad references, reviews and an awful contract led many to believe this was a mistake. Our board hired them anyway. It didn't take them long to prove our suspicions correct.
They started off with a 'name your pain' meeting held at their office(which is locked during normal business hours to prevent people from confronting them). They took questions while our board sat idly by doing nothing. Members were told they had 5 minutes to talk. There would be no back and forth questions, and if you were deemed to be troublesome you would be forcibly removed. They were condescending and dismissive and answered no one's questions.
Over the next few months, they realized they could control our board. Realizing they didn't want to be confronted, Edge told them they could stop holding monthly meetings(which we had been doing for 30 years). This culminated in telling them they did not have to have elections at our annual meeting(against our Bylaws), because they realized we would have elected enough new board members to fire them. They began sending out communications INSTEAD of our board. It became obvious that they were making all decisions, some of which specifically benefited board members.
Homeowners phone calls or emails are rarely returned. When they are, they are condescending. They claim to have fixed problems when indeed they haven't. They are using our monthly fees to pay an attorney to keep us from getting control of our books or money. They ignore our requests to see invoices, statements or books. It is impossible from the monthly financials(which sometimes take months to get) to see how much money they are getting from us each month.
They will say this is coming from a homeowner who was told to take down a bird feeder. This is false. They are manipulative and unscrupulous. Short of a lawsuit, it is impossible to regain control. Do not hire them. read more
