Whoever owns this company should be completely embarassed by his customer service team as well as…read moreservice technicians. If you can even call them that. The team showed up at my condo this a.m. only five minutes before their two hour window closed. I had a pin prick size nick in my windshield. Over an hour later, the person who was sent ot fix my tiny glass crack, I revceive a call, however he speaks no English. All I can understand him say is tomorrow. I go downstairs and confront him about why tomorrow after an hour here? And then I look at my glass and the pin prick size nick in the glass has spread and is now a semi-circle with multiple layers of riples. I call the company and they interrupt me and all they can say is: "you have to replace your glass. It is not our responsibility if things go wrong." Chris who answers the phois nice enough on the front end when scheduling, but he takes absolutely no accountability. And the other Mexican man working there (name unknown) was down right rude, dismissive, laughed while talking to me and was talking to other people in the background while on the phonewith me. Longe story short, Charlie's Auto Glass showed up to fix a pin prick size nick in my window and left me with a huge shattered crack for which I now am going to have to replace an entire windshield. THere is a reason why your dealerships and other providers DO NOT refer Charlie's. They may schedule you quickly, but beware!!!!! The technician spoke absolutely ZERO English. He called his shop after I came down. Without saying a word or even trying to put me on the phone with an English peaking representatie, he got into the company van, windows up and drove away. That was it. This company came, they created problems, they left, and they take no responsibility. If I were in a third world country I would expect this kind of "don't care...not my problm " attitude. But we are in the United States of America. They wasted my TIME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Great quality work, great customer service. They honored their work & they take pride in it. I will…read more100% be returning for future work and recommend them to friends/family. I've had really bad experiences at other local glass shops, but this one is top-notch and recommended by all of the body shops I spoke with .

When I walked in, I was greeted by a wonderful gentleman who was extremely knowledgeable and knew…read moreexactly what he was talking about. Right away, he made me feel like I was in good hands. They took a look at the chip in my windshield and explained everything I needed to know. I was able to ask questions and get honest answers, which really helped me feel confident about making the best decision for my car. They also explained that in the state of Florida, auto insurance policies often include coverage for chip and windshield repairs, and that these repairs can be done for free. I had no idea! I was also told it is a Florida law that your windshield can be replaced 1 time for free. I felt really confident bringing my car in today to get the chip repaired. The whole experience was easy, informative, and reassuring. Great customer service from the moment I walked through the door!

I had an object hit my windshield while on the road. I reached out and connected with Safelite…read morethrough my insurance, which instantly said that they would be able to replace the windshield at no cost to me. I checked on line and made an appointment for Friday, August 21st- the only available option was to do a 'Drop and Go'. All communications said bring your car in by 9:30AM. I dropped my vehicle off at 8:30am. Initially, I asked how long it would take, the woman working the desk said '3 hours'. The man says 'don't give her a time'. I leave my vehicle with the understanding that the car would be available before 5pm when the shop closes. I was told I'd get a message when it's ready. I called the listed number for the West Palm Beach location and speak to 3 different automated voice prompts before reaching the main customer service at the national level who says let me try and call the store. This was at 4:00pm, Naomi, the representative says they may or may not be done by 5pm. I take a ride-share over and my car at 4:54 is parked exactly where it was at 8:30 this morning. The woman at the front desk is repeating everything I say, with no additional detail. It's 5:12pm and my car has just been taken into the back for service. Expected work time: 2 hours. I can't stress this enough, please choose a different retailer, location or overall option. No apology or explanation for the inconvenience. 1 star is too generous.

Roy did a great job getting a replacement Pilkington OEM BMW windshield in quick order. My car has…read morefull coverage and the insurance company was trying to say I would have to pay my $500 deductible for windshield glass replacement. Roy told me to call again as under Florida law they have to waive the deductible for windshield glass replacement if you have full coverage on your vehicle. I called back and they confirmed Roy was correct. Thank you, Roy, for your honesty. My windshield was replaced in about an hour with the light and rain sensors both working perfectly. I would recommend anyone to use Roy for their next windshield replacement as his work is excellent.

Owners Roy and Tamera are running a "top-notched" company. I met Ignascio and Cindy, the windshield…read moreinstallers and the calibrator, Andy. They were all very professional, polite, kind, knew their craft, and answered all of my questions. Tamera made this whole experience painless and completed it in a timely manner. Again, thanks to you all.

Called number on yelp for a quote. No one answered. A few seconds later I get a North Miami call. I…read moredon't pick up. The number calls again, I answer. His first words, "you called for a quote" ?!? I give him the needed information - he quotes me under $100 cheaper than Safelite I set the appointment for the following day. Appointment was anywhere from 10am - 1pm :-/ but I'm assured it most likely will be close to 11am. At 11:29a I get the call that technicians would be at home within 15 minutes. I leave the gym but get stuck behind a funeral procession. At 11:40a I get a call saying technicians are at the home and need keys I was around the corner so he was telling the truth. I hand them the keys then call in to pay over the phone. Though paying in cash was an option (that I never take if I can help it). I went about doing errands they gave me keys back and continued to work. When I remember to check on them, just after noon, they're gone. Window has been replaced and no signs of broken glass. Efficient! As for all the names - no clue? Business listed one way, trucks say another, and paid bill says "Safeview Auto Glass Services Inc 3559 NE 169th Street, 405 North Miami Beach, FL 33160 786-320-3503"

From the owner: Auto Glass, Windshield Replacement, Chip Repair, Truck Glass Repair, Hatch Back Replacement, Free…read moreMobile Service

It was a pleasure to find this location. I had the windows on my wife's car at a different tint…read morecompany in West Palm and that was not a great experience - even for a five star rated business. I needed some tint re-worked on my truck, so I opted for Auto One. I was able to drop it off and let them take care of it while I went back to work. They were upfront with letting me know that due to the tint being computer cut they wouldn't be able to fulfill the request I had for the visor strip. After picking up my truck I saw they were indeed able to do the strip how I wanted. That was great to see! Thanks Kenny and team! It was pricey. But, sh*t what isn't expensive any more these days? Auto One is recommended by me!

AUTO ONE 452 S Congress Ave, West Palm Beach, fl. 33406-3022…read moreL. F Beatty BS MS MA CIT CISM Good morning to all who read this. Recently I was lucky enough to find a local merchant who was honest and did excellent work. I am referring of course to AUTO ONE window tinting and many other excellent add on specializations for cars and trucks. Ken was honest, straightforward and looks out for alternative possibilities when the normal request was made. The prices were more than fair and availability for what I needed was his primary concern. I can only say that not only did I save money and get an excellent add on to my car but it was within a timely manner and he seemed to care as much about my car as if it was his own. In closing I can only say that if you need anything related to window tinting, tow hitch or specialized station customization using Weather Tech products, this is the 1st and only number you should be calling. 561-689-0262

My car window stopped moving, and I wasn't sure where to go. I had driven past this place many…read moretimes so decided to give them a shot. I'm so glad I did! The service was top-notch--fast, professional, reasonably priced and most importantly, honest!!

From the owner: 20+ years as industry leader in Automotive Glass, Truck Accessories, Window Tinting and ADAS…read moreCalibration. Contact us for top-notch services.