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    beyourself boutique

    3.0 (2 reviews)
    Open 11:00 am - 5:00 pm

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    9 years ago

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    8 years ago

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    Dillard's

    Dillard's

    3.7
    (21 reviews)
    2.7 mi
    $$$

    Dillard's is well organized…read more A lady assisted us in the bedding section. She was very helpful and kind. And we got a nice set of bedsheets. And the restrooms are clean. We will be back.

    I had a very disappointing experience at the Dillard's store in Lincoln, NE, and I feel it's…read moreimportant to share it. I recently purchased a pair of shoes and never wore them -- they were not used outside and remained in the same condition as when purchased. I came to the store with the original receipt, fully expecting a standard return in accordance with the return policy. However, my return was refused, with the explanation that the shoes were allegedly in "poor condition," which is absolutely incorrect. What made the situation even worse was that the refusal came directly from the store manager. Unfortunately, the manager's behavior was rude, dismissive, and unprofessional. There was no willingness to properly review the item, explain the decision, or offer any alternative solution. I felt uncomfortable and disrespected as a customer. When a manager behaves this way, there is nowhere for customers to escalate the issue in-store, which makes the experience even more frustrating. I have never had such a poor customer service experience, especially from a store I expected better from. This experience did not align with the standards of customer service I associate with the Dillard's brand. I truly hope this situation is reviewed, as it reflects poorly on the store and management. I would strongly encourage Dillard's corporate team to look into this location and ensure customers are treated with professionalism and respect.

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    Journeys

    Journeys

    2.7
    (3 reviews)
    2.7 mi
    $$

    Happy Birthday to me!!! Thanks Arysa ! Amazing sales experience and met all of my foot care in one…read morevisit!! Thank your lovely sales manager, Dejah, that was so gracious and treated me like a Queen. Wonderful experience and look forward to my next pair of Sperrys!

    I'm not sure if there's an issue with how managers go about training new employees (and how they…read moretry to continue training) or if the people who do get hired really don't care about their job, but I've had very lukewarm to almost ridiculous experiences at this particular Journey's. Almost each time I've visited the person that waited on me and subsequently rang up my purchase had to have help with the register/POS program. Most recently the employee did not know how to complete a transaction with a coupon and asked for help. The employee that did come over to help didn't say a word to me even as she helped finish the transaction. This same employee also stood around in the store not making eye contact with my friend, nor engaging us in conversation, hiding behind the counter until a lady before me went up to check out. Then she was no where to be found. At one point the employee helping me remarked, "Oh, I didn't even realize you were here working still" when he was helping me. I feel like more training needs to be geared towards making employees comfortable with using the register and knowing how to place online orders. There have been other times I've come in and there are employees that ignore you if they aren't the one helping you like this one did, but this one I encountered recently was the worst. I've had some employees talk back to me, acting as if I didn't know my own shoe size when I told them I know what I wear in Vans. Why would I lie about my shoe size? I do appreciate that there are the employees that do not harass you/try to pull a sale out of you. If I say I'm just browsing they'll be cool with it, keep their distance, and be in that stand-by mode to help me try on a pair if I feel like it. Concerning the actual product in the store, they do keep current with whatever new style is being offered online or shown through catalog. I got my catalog in the mail, found a pair I wanted, and went in to get that pair in my size no problem. There are definitely some good things about this store, but I hope in the future managers can spend more time with their employees doing thorough training.

    beyourself boutique - womenscloth - Updated August 2026

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