I was referred to patti by friends (travel pros) of mine. I was surprised, I'm new school so I didn't believe there's any value in a travel agent... so wrong. all the flights to Nicaragua on kayak and other sites were pricey and terrible times and layovers. somehow within a few hours patti found us a seamless connection at a price 25% lower than the best price on kayak (which had a 9 hour layover) (and that was AFTER her fee). I still check things out online, but she's my go to when I don't find what I want.
ps: I can't believe the above review, really? 1 star because the person on the phone wasn't putting on the happy face for you? that stuff ruins yelp and hurts quality businesses. read more