upon entering the store a employee by the name of Kellie asked me if there is anything I needed. I told her I was looking for a cordial. She took me right to the section and pointed out exactly what I was asking for. She asked if there was anything else I needed, and walked me up to the register and checked me out herself. Great customer service read more

BB was the bomb.com. Best service I've ever received at BevMo to date. Friendly, accommodating, polite, & attentive. Where has he been hiding this entire time?!? Awesome dude. read more

Dakota was a new employee to me. He was very courteous and helpful !!! The store however had so many empty boxes by the restroom it was hard to open the door. read more

BB is a really cool guy with great customer service! I'll definitely go back to that BevMo when I'm in town again.

Dakota not only lead me to what I was looking for but he suggested what I would say is my favorite tequila to this day I appreciate it !

My visit to BevMo was outstanding. I was helped out by Kelly in picking a cocktail to make for my wife for Mother's Day. She suggested to make an Aperol spritz or some Mimosas. Got what I needed and hopefully a happy wife on mother's day ! thank you, Kelly for helping me getting in and out quickly ! read more

Dakota was very helpful. He greeted me as soon as I entered the door and helped me find the exact product I was looking for.

Dakota was very helpful. I needed help finding something for a friend and he found just the right wine. My friend loved it. The store was also very clean. read more

Kellie has been a long-term employee that's always been great at assisting me as a client and she does a wonderful job for your company

BevMo has specialty sodas I like. I come in maybe 3 times a year and always find what I want easily. Especially with the help of kind and gracious cashiers. Dakota told me about some interesting sodas he liked and I've never tried. So now I'm excited to try them. Thanks Dakota. read more

Came in not knowing what I wanted and left feeling like I had a personal beverage consultant. Kellie who helped me was super chill, she knew her stuff, and somehow turned my random "uhh something good" into the perfect pick. No pressure, just great vibes and solid recommendations. Give that person a raise read more

Just came to this store looking for the cut water and Bourbon. I walked around looking for the "Makers Mark" and didn't see it, so decided to ask if someone can guide in the right direction. There was a gentleman standing near register so I asked, excuse me but, can you tell me where I can find the Makers Mark. He turn around and looked at me asif I had inconvenience him. He turned around and pointed towards the end of the building. Didn't say a word. Just pounted!! I will never understand why companies have people who have no people etiquette in thr front dealing with customers. I sure hope the manager sees this and addresses it, that type of service is just not acceptable. By the way, his name was Nathan, because he had his name tag upside down, maybe so people couldn't read it. Who knows. I got what I needed, thank you. I won't be back to this location. read more

Came in looking for a couple allocated items particularly bourbon Ben and Ivan hooked me up one of each I wanted more but they had 1 per customer policy understandable. I enjoyed the talk I had with those guys over alcohol and other things they like to drink sure they don't have that big selection but always have my basic needs. read more

This review is based solely on customer service. This is my second bad experience here, so thought I'd leave a review. I have a certain wine I like & the only place I can find it is at BevMo. I was in the area so thought I'd just go. I walked in today & didn't see it. It's not unusual for it to be out of stock, but thought I'd ask. The two employees were in a corner by the register chatting & I had to say, " excuse me." The guy looked up & asked me if I needed something. I asked him about the wine & that I didn't see it. Was it in stock? He asked me if I looked online to see if it was in stock there. I said no, could he please check. Acting like I was asking for too much, he begrudgingly went to the computer & looked. He told me it wasn't in stock there. I asked him if it showed an estimate on when it'd be back. " I didn't look. You can check online to find out if it's been restocked." At other BevMo's, if it was out of stock, they'd give me an estimated date of restock & then take my info. Would put aside how many bottles I wanted & then call me. So, if you're going to go to this BevMo, my advice is to look online first. Know that what you need is there & just go to pick up & check out. Don't bother with asking for anything. Disappointing. read more

They've got everything you could ever want! Friendly staff, different sales going on and they price match Total Wine! Why drive all the way there? The music really sets the vibe in the store: super chill. Ask what wine pairs well with the Panda Express from next door! read more

ivan was the sweetest and nicest along with the rest of employees made my visit comfortable highly recommend this location !

If I could give it a zero out of 5 I would. I had the worst customer service. I bought a keg for my wedding and the tap was broken we had to have a friend to get us a new tap and when we finally got a good one 4 hours into our wedding only foam came out. I returned it with their 7 days policy and the guy name Jesus that works at the store said if the tap of on the keg they can not return it. The store policy says if the beer is spoiled you can return it but how do we know it's spoiled if the tap isn't on it? We lost $200 please do not get a keg here or go here worst customer service I have ever got. This is the store at the in Salinas store 103. read more

BevMo! - Return policy - Beer, Wine & Spirits Near Me - Salinas, California

The customer service is bad, I was looking for an item and asked one of the employees for assistance and he sighs and talked very low to me. He looked very miserable working there. Other then that they have many options of alcoholic beverages. I got the BevMo card and it helps a tiny bit but better then nothing. The store is heaven if your looking for alcoholic drinks but customer service could be better. read more

CHECK THE CANNED DATES! I picked up a 6 pack and it tastes like shit. I checked the canned date and it was 7 months old! The staff was pretty cool about me exchanging the beer but when I searched through their inventory almost everything I saw was around 6 to 7 months old. Their policy is to rotate the product every 6 months. That's pretty long for hoppy beers. read more

Do I have to give A star? Jorge and another associate were HORRIBLE at customer service!! Came with attitude and all just to ask for clarification. Jorge, it's as simple as doing the right thing for the customer. So if you are a customer shopping here don't ask questions because they will not go above and beyond for you as their guest. read more

As another reviewer pointed out, they have a lot of old beer on the shelf, some with dust on it, and they even have old beer in the cooler. I went here to load up on beer for Thanksgiving, and I ended up buying one four pack of Modern Times because it was the only hoppy beer I could find that was less than 4 months old. The cashier asked if I wanted to sign up for the BevMo club to get the discounted price on the four pack and I said yes, but when I texted the number requested got an error reply that BevMo was having technical difficulties-error 90000. So the cashier charged me full price of $13.99 for the four pack. That's more than the same beer is at Safeway when it's not on sale. The cashier was a burly guy with beard but the receipt says I was rung up by Dawn. There is no phone number or email address on the receipt for customer feedback and I don't see any contact info on their web site either. So corporate really wants your feedback! I should have just left without buying anything at all. Old beer, non-existent customer service, higher prices than most grocery stores with about the same selection. Just go to Safeway or Nob Hill. read more

This Bevmo has the most incompetent staff I have ever encountered. They had some bottles of whiskey labeled at a price that was far below the recommended MSRP and I brought it to the staff's attention. The employee I spoke with said that they would honor the price point for the mislabeled bottles and so I was going to take 2 bottles of the perhaps 20 that were on the shelf. During checkout they decided to no longer honor the price for whatever made up reason and so I decided to just go with it. I still purchased the bottles but was getting bombarded with excuses and attitude from the female employee (possible manager) about the situation. The employees had a terrible attitude and obviously don't like their job. I won't expect much help from them in the future and they could probably benefit from some remedial training in customer service. read more

O...M...G....what a colossal joke of a beverage store. They have shrunk down every main section (beer, wine, liquor) to put in...a grocery store! About the only thing you can't buy in here are bed sheets and books. An emphasis on 'More' and a de-emphasis on 'Beverages', this used to be the great place in Salinas to find different and unique beer but now it's no different than a bigger 7-11 with super high prices. I'm guessing their next addition will be to gut the wine section to put in a dollar store and taqueria...I'm done with this place. For hugely better beer selections go to Total Wine in Seaside, Roger Liquors in Marina, or Star Market and other liquor stores here in town. What a disappointment. read more

Not sure about being prevented from being at Bev Mo if you're not 21... I'm over 21 and have had good experiences. Also, not sure how this franchise is compared to the others as I have not been to them. The store's selection of snacks, drinking supplies, and gadgets is mediocre. The selection of sodas, beers, and wines is awesome. There are so many varieties to try! And the discounts on drinks is also exciting. read more

I don't drink alcohol but have friends that do ( who doesn't?). So I always need help at BevMo asking for opinions on whatever whiskey, beer or wine I'm buying as a gift. What I do like are the selection of craft sodas in the back and usually put together a six pack for myself. So I walk in with intentions of buying a higher end bottle of tequila, something like a don julio 1942 bottle and need some help with choosing either a wine or champagne. But first... my soda :) So I walk in and there are boxes lined up blocking most of the soda display. Hmm ok I'll just reach over, no problem, but I don't see the six pack holder for the soda. I walk to the front and ask one of three guys who are hanging out talking and they all pretty much say that they don't think they have any. Were they sure? They wouldn't say. Could they have checked? I'm sure they could have. Could they have offered an alternative? Probably. Would they have helped me pick a bottle of champagne? I got the feeling I would have been sent walking in the general direction. What I knew for sure is that I interrupted some pretty good conversation because they left the awkward silence hanging out there for me to take the hint. I did take the hint. My friends will have to settle for Johnny Walker and whatever champagne I buy at Costco instead. I've had good experiences there before which is why I'm keeping 2 stars and not dropping to 1. I'll also update if I go back and have a better experience. But for now their lack of service made me go to Costco instead. I hope my last experience is not a good indicator of the type of workers they are hiring. read more

Bring all of your recyclable cans & bottles here,they count them so you get the full CRV refund. No purchase necessary & they'll PRICE MATCH their many cheaper competitors if you do decide to buy some of the overpriced merchandise they have. read more

Let's see, the prices are higher than other discount places, and it is basically self service. I'm here at noon on a Friday, not crowded, 3 other customers in the whole place. I asked for help picking a wine. So the cashier says let me find someone who knows about wine. He comes back alone and says ALL THE WINE IS MARKED. I will not return. read more

Stopped in here on a whim last week. I was killing time while my car was in the shop and decided I'd pick up a few bottles of wine. It had been a while since I stepped into a Bevmo, so I figured I'd check it all out. Everything is well organized and so easy to find. All the wines are categorized by varietal and their selection is very impressive. They have great gadgets and drink accessories, wine, sake, chocolates, caviar, games, liqueor sets, cheeses and just about any adult party favor you can think of. They even carry my favorite Kuleto Estate (Napa Valley) wine, which I thought was only sold at their Estate and through membership. All these fabulous wines and gourmet items under one roof!! The manager was very nice and helpful. He apprised me of their wonderful "Buy one bottle of wine, get the second for 5¢" promotion going down the next day. This saved me a nice chunk of money. He also made sure I signed up for a free BevMo saver card to receive email coupons and in-store discounts. Great one-stop shop for all you wine, beer and spirit enthusiats!! read more

BEV MO you have been sent from the GODS. This place has everything from kegs to Don Perignon. I came in looking for some walnut liqueur for a recipe that Martha Stewart had on her show for walnut cookies. Bev Mo did not disapoint they had it. They also carry lots of party snacks like nuts, crackers, cheese, deli meats, spreads, olives, etc. Planning a party there is cups, napkins and little drink umbrellas too. Go in and take a look you will be amazed with the selection read more

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I coming back here to pick up wine!! they have a great selections of wine!! from sweet to reds to white!! if you want a great resieling get one from washington state!!! and they have wine tasting also!! i would recommend this store to everyone read more

Great store very clean and organized! Amazing selection of spirits and pretty great prices as well and good amount in stock. Some bottles said it wasn't in stock online but when I was there they had a few in stock so just call to make sure first cause most likely they'll have it! Staff was very alert as soon as I push the help button for assistance they showed up right away and there very friendly and helpful. I had a great experience shopping there. read more

Mediocre! The staff is friendly, kind & knowledgable. But when it comes to craft brew they fall short. With two isles of craft beer I expect to find a bottle I wouldn't find elsewhere. But no... They stay consistant with their selections; sadly. As far as other liquor goes, beyond expensive! Period! Just hit up Coscto for liquor bottles. They have gallon bottles for about the same price as a regular bottles at Bevmo. read more

I love BevMo. It's my all time favorite place to shop. This is the smallest one I've ever been in. And the beer selection is frighteningly small. However, I did find 2 bottles of a Shipyard's Smashed Pumpkin Ale out of season, which made my day. It's not bad, but I'm not impressed. Not enough to drive from Seaside to Salinas when I'm craving microbrews. read more

Went into BevMo today and bought a bottle of liquor & 2 whiskey glasses. When we pressed the button a lady came and just opened the glass and took it up front and didn't say a word to us! Didn't even ask us if we needed help finding anything. As we were looking at the beer she was following me n my husband all around pretending to scan beers. Then I go to the cash register to check out and the guy had no paper to wrap my glasses, didn't offer a bag, and kept apologizing to us for some reason. I will never go back to this BevMo again. San Jose is way better and way better customer service! read more

I've been here twice now. The first time to buy a bottle of Johnny Walker Blue for a gift. They offered me the membership and I got a discount! The second time I happened upon their wine sale - buy one, get one for 5c. I also happened upon their wine tasting on Saturday afternoons. I had no idea! There's wine tasting every Saturday! read more

Have to say, this is one of my new favorite spots to shop at in Salinas. The place is always clean & well stocked. The staff is friendly & helpful. This is a good size Bevmo, as I have been to smaller ones w/ less selection. The Beer choices are amazing! Just about every Country that can produce Beer is represented here. The wine selection is also quite extensive as well. Wine tasting is only .25 cents on Saturday! Couldn't believe that, as most wineries charge at least 5-10 bucks for wine tasting. They also have other specialty drinks like: All kinds of Root Beer's & Ginger Ale's. The Deli selection is great for putting appetizers together for a shin-dig. My wife says the greeting cards are the best there also. Oh yeah, don't forget to get your Bevmo card, which costs nothing but will give you a nice discount here & there. read more

Being that we live in the 831, I tend to visit this BEVMO overall the selection isn't bad.... the workers seem positive and tend to suggest by what you like, so far they have been spot on. read more

Good basic BevMo One problem, if you ever try to call to verify a tasting, a program or anything else... the phone system answers, you listen to a recording and it says to dial 0 to actually talk to a Bevmologist... then you get a busy signal. Tried severtal times... ok, I get the idea, but I'm not driving 30 min to your program if I can't verify some info. read more

On 04/01/13, my fiance and I returned a 12 pack of Big Sky Montana (Mixed Box). In the bottom of each of our beers was a half inch of gooey yeast ball. If you have never had to experience what that does to the taste of a beer, we hope you don't have to! We had our receipt and brought back the two open beers along with the rest of the unopened box. The manager had to be called up for the return, and began to justify the disgusting condition of the beer, stating, "ALL beers have sediment." I was shocked. I am 40 years old and have been drinking beer for a long time. It is very rare to have beer in the type of condition of the Big Sky I was returning. He begrudgingly let me pick out a different twelve pack and pay the difference. This time, we went with a 12 pack of Leinenkugel's Lemon Berry Shandy. Upon getting the box home and opening the box, we decided to inspect the beers. As we lifted the first two out of the box, the same, half-inch of yeast was in the bottom. Realizing this couldn't be a coincidence, we found the expiration date: the box had expired in January. I called the store immediately and was given to the same manager. He again tried defending the sediment as something "normal" that my fiance and I should drink, but backed down when I pressed him on the box being expired. I went in this evening to make the exchange. As the manager approached the register, there was no hello, no "I'm sorry," or anything resembling a modicum of customer service professionalism. He sternly said, "I've talked to corporate and we are only going to do this so many times." I was stunned, then angry. I informed him Bevmo might want to set up an aisle of "sediment free" beers for those of us that didn't want a half-inch of mucous in the bottom of our brew, and informed him I would be contacting corporate myself. I am contacting the Big Sky company and Leinenkugel's tomorrow and let them know that a representative of Bevmo is trying to convince their customers to drink yeast balls. Furthermore, I am sure Bevmo corporate, when they hear the actual story, will either train this manager or find him a position to which he is more suited: something not involving dealing with customers. He managed to make my years as a Bevmo customer come to an abrupt end: all because I refused to drink yeast ridden, expired beer. read more

This is the worst BevMo EVER!!!! Seriously I LOVE BevMo but this one is so retarded... they kicked my wife ( who's a club bev member ) out of the store for not being 21... { even though there was a mother and daughter in there } which is some horseshit because I KNOW you dont have to be 21 in San Diego!!! I have been going to BevMo for 3 years and I JUST turned 21 two months ago!!! Dont go to this bevmo unless you like being treated unfairly... read more