Customer service is lacking was not acknowledged. Even at register Hayley and Anastasia seem to be more interested in frame of missing an order for another customer I was going to buy some cigars but never was greeted so I just paid and left. Merry Christmas I guess. read more

The team there was really helpful. They checked inventory for me before I drove over which was great! That way I didn't have to make an unnecessary trip! The selections are great and I got to take advantage of their 5 cent sale to try a new champagne. It was a definite win! read more

Why do you even offer drive up when it takes you a minimum of 20 mins to bring me my order?!?! Ugghhhh!!! This is the 2nd time!!!!!! Whatever you do don't check in via the email as it states in the directions posted at the parking spot designated for drive up. Call into the store!!! You're welcome! read more

BevMo! - the dashboard of a car - Beer, Wine & Spirits Near Me - Gilroy, California

Been here a couple times now. This location seems look a smaller than other locations. They don't seem to have much inventory or have in stock of certain alcohol that's usually in the locked glass shelves. But probably not available at this location. Nonetheless we were able to improvise. And both times we've been here, the customer service from the floor associates had been great. read more

Mike helped made this trip to pick out a special tequila to celebrate my husband super smooth and educational. I admire how much knowledge he had for every different type of alcohol we asked about. He informed us of all the different notes of flavor and the filtration process along with which alcohol would be best for our needs which helped us determine which bottle would suit us best for the occasion. Super impressed with the amount of detail he had and loved that he didn't pressure us to buy the most expensive bottle. Mike gets our highest recommendation, thanks so much! read more

My recent trip to BevMo was a mixed bag of emotion. I was in search of two specific mini bottles of alcohol (twelve each). They had the one item, but not the other. Eventually I was able to locate Dawn who was kind enough to spend some time with me in the "Mini" section. I asked for suggestions on which item(s) would go with the one I had. She was very helpful. She was engaging and at the end of it all, she was able to come up with something that worked with the other item. So, twenty three bottles later (they were short on one) I went in search of a cashier. I turned to a cashier (based on the receipt, his name is Alegad), who appeared to have just walked up to the register. I asked him if he was open. He looked around as if he wasn't sure how to answer my question. There were no other customers in sight. After some time, he did mumble something which I took as a yes. I proceeded to put the the bottles on his counter. As I was putting them on the counter, I noticed that they were ringing up as a different price as advertised. When I asked him if they were ringing up at $2.49, he rudely stated that they are ringing up properly. My shopmate noticed that he rolled his eyes when I asked this question. At this point Dawn is approaching with the other eleven bottles and he sort of changes his tune. I asked again if it was ringing up at $2.49 and then he gave me a simple yes, but only because Dawn was there. Perhaps she is a manager or at least a superior to him. Unfortunately his behavior has already left me feeling a bit dejected. In cases like this, I have the option to leave everything on his counter and walk out. I can go get these items from a liquor store (probably would cost more) or buy from a different BevMo, but somehow I feel that still helps with his paycheck. I remembered how helpful and courteous Dawn was and decided to make the purchase anyway knowing that I would write a review about his behavior. It is a Friday evening. Perhaps someone called in sick and he was low man on the totem pole and was forced to come in. In any case his behavior is unacceptable. I have given this location a four star ONLY because of Dawn's Customer Service. If not for her, my visit was a one star thanks to Alegad. Here Is What I Think... I often make gift boxes/bags with mini alcohols for family gatherings, gifts or little surprises. BevMo (Fremont) is usually my go-to place for these. Perhaps I will find a new place altogether. In any case, it's not likely I will go back to this Gilroy location. Afterall, it was Friday for me too and I don't need a snarky encounter with a cashier. read more

BevMo! - Beer, Wine & Spirits Near Me - Gilroy, California

Can't do field agent here, you will be kicked out if they see you taking photos inside. Nothing against the employees but if you are trying to make money then do not come here for field agent, once they see you working they will be rude and kick you out. Won't even try asking higher management if it's ok or not. read more

Kevin was super helpful and nice. The selection is solid. Definitely recommend swinging by here

A year ago I visited here and Shah took his time (even though managing the store) to educate me on the best beer to gift one of my most important clients with. Today I needed a very special champagne gift and although the employee who greeted me told me that Shah was working in the back office and offered me assistance in any way that he could, there was such a slam dunk if a success from the last time that I needed something so important that my wife & I were willing to wait! Shah is so generous in giving of his time and of imparting of his knowledge. It all comes from the heart and not from a sales script. I don't normally ask for the manager while shopping at any BevMo, but when I'm in Gilroy and I need something special, Shah always and only. I was so intrigued by what Shah shared with me today regarding a gift of Champagne for one of my top clients that I am also buying a bottle for myself!! read more

Experiences are a tough perception to express so I understand how customers can offer a really low scores based on one interaction. But my review is based on two recent interactions with a few different staffers, and they were all pleasant and individually came-up to me to offer assistance and ensure I found what I was looking for. The real reason for my review isn't about customer service though. I love that they sell two particular Scotch Whiskeys that used to be my favorites when living in Europe. I love these Whiskeys so much that when I moved back to the US, I packed multiple bottles of each in my suitcase. And then when those eventually ran out I went into BevMo and was pleasantly surprise (okay, I may have got a little happily misty-eyed), that they sold both Dalmore 12yrs, and Green Spot. Yeah, they are much much less money in their home countries, and it did pain me to purchase them for $20+ more than I would've spent in the EU but, I love them and I like to share them with my favorite people as gifts so it was a nice treat to run there last night (yet again) and grab a bottle of Dalmore for my brothers stocking stuffer, at about $64/bottle. The nice thing about BevMo is that when you sign-up you get coupons for money off your next purchase - um, yes please and thank you, BevMo! The also have their associates recommending items along the aisles with little signs that say why they chose that product and I love their recommendations so I trust them on that stuff too. Happy SAFE drinking, y'all! read more

Well we ordered a keg for a party we were throwing out in Hollister ... they sold us a keg over the phone and we drove all the way there from Hollister to pick it up. Tell me why they tell us when we get there that they have NO TAP for the keg?! How are we supposed to get the beer out the keg?? They should have at least told us on the phone before we drove all the way there that we needed our own tap! That's like selling shoes with no laces! read more

Love/hate relationship with this place -- Love their .05 cent wine sales. Hate that I love it. :P The customer serivce isn't bad but it's not good either, however the place is very clean and not overly crowded. The beer selections are pretty good too. I've found multiple beers here than in my local grocery store. Only thing is, is the place is a drive across town - small sacrifice. read more

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Kevin! He has such great customer service! Great experience. He did not rush or push the woman that was in the checkout before us he continued the conversation with her and then thanked us for waiting. Super friendly and great communication read more

Ahh, I like how BevMo is so clean, organized and well-lit so that it doesn't make me feel shady or sleazy, but more like just doing a bit of grocery shopping - which is exactly what I'm doing! The staff here is always friendly and ready to help if you need it, but give you space if you're just interested in browsing around like a nerd in a library. I love that this place always has at least two different types of 12-pack craft beer on sale for $11.99-$13.99 for me to pick up so that I don't have to show up to someone's place empty-handed, but rather, ready-to-go. I'm always reminded that the current season is almost over when I see BevMo carry the next seasonal variety packs from Blue Moon, Sierra Nevada, Sam Adams and New Belgium. They also carry some local wine, which makes it convenient if you don't want to drive around the boonies looking for, say, Casa de Fruta's mead. Once I came here wanting to try 21st Amendment's Hell or High Watermelon wheat beer, but they were sold out. (Based on another Yelp review, they were probably all bought by Shiho F.!) One of the staff helped me place an order and indicated that a store manager from another BevMo was dropping by that afternoon and could bring a six-pack from his store. A few hours pass and one phone call later, I'm back at BevMo to pick up my watermelon wheat beer. Now that's service! Also, hooray for the staff that don't give me weird looks for the times I've shown up here with an Asian glow because I'm self-conscious about it enough as it is. read more

BevMo! - 12-pack craft beer bought on sale. - Beer, Wine & Spirits Near Me - Gilroy, California

Upset to say the least. I ordered a keg for my party weeks in advance. I went to pick up my keg an hour before my party and they said they had no more ABC stickers and can't give me the keg. Sooooo I was left with no keg for my party and completely left hanging. My boyfriend had to buy a bunch of beer instead and we were not planning on keeping packs of beer cold so it put a damper on my party planning. I would consider this being unreliable and would not order a keg from here again. read more

Helpful, friendly staff. Great selection of everything! Cream Soda and Root Beer selections are staggering :-) read more

BevMo! - And lots of Cream Soda for Dad :) - Beer, Wine & Spirits Near Me - Gilroy, California

Horrible customer service. The woman manager working on 12/19/21 was very rude with attitude. She was not accommodating to my questions or needs. She stayed in her little box in the back yelling, as if she was too good for her customers. Wont ever shop at this store again read more

Ahh Bevmo...aisles & aisles of wine, hard alcohol & beer. AND they sell kegs & pony kegs of your choice of beer. Yay!! =D You'll find tons & tons of choices in their wine selection along with a wall full of glasses- shot glasses, beer mugs, cocktail glasses, white and red wine glasses & champagne flutes. Smart! The beer & hard alcohol selection is awesome & as a fan of liqueur's....I'm never disappointed. You'll always find what your looking for & a lot of new things to try. You won't leave here empty handed. And you won't be disappointed. O!!! I almost forgot their mini bar. They have a circular full of tiny liquor bottles. They are the same shape as the regualr bottles but mini!! Yes...mini chambord liqueur bottles with the crown on top & all. I love love the mini bar. read more

BevMo! - the outside of a retail store - Beer, Wine & Spirits Near Me - Gilroy, California

I had SUCH a great experience at this bevmo. I wish i wouldve asked his name but he wears glasses and is tall!

Super stoked they had 21st Ammendment's Watermelon Wheat... bought all the 6packs on the shelves... They were out of the Estrella (large dark special bottle) from Spain. Oh well, next time. read more

Maybe one of the better Fentiman's and other hard to find soda selections around.

I would give zero stars of I could. Dawn is the most unprofessional representative Bev-Mo has. A while ago i had the displeasure of asking her for help while she was working.. (I know how dare I right, i guess she is paid to not help people at her place of employment) not only was she rude, she yelled and cussed at me and called me other curse words in front of my then 11 year old daughter after asking for her help to find a certain type of liquer for a funeral that day. She then read my review and sent me a message calling me a Cunt. So Thank you for the proof dawn i will be calling CORPORATE. DO NOT WASTE TIME GOING INTO THIS LOCATION HER CUSTOMER SERVICE ISNT WORTH THE FEW DOLLARS YOU MIGHT SAVE. When you can go else where and not be insulted yelled at or cursed at. read more

BevMo! - Left a review about this lady about her poor customer service.She sent me this horrible message. Calling CORPORATE thanks for the proof - Beer, Wine & Spirits Near Me - Gilroy, California

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Always seems to have what we need. Colin is always the employee we look for because of how nice and knowledgeable he is about liquor and beer. Can't say enough about how helpful he is and how great of an asset he is. read more

You can find good beer here. All kinds of good beer. And liqour, tons of good liqour. And champagne, Moet white star all day. If you were gonna stock a full bar you could come here and get everything you need. I love this place. More cold beer would be nice but I'll live. They got ALL types of Belgian beer that owns. Staff is always friendly and get the BevMo discount card to save some money. read more

Bev Mo is a candy land for booze hounds. You can find stuff here you didn't even know you wanted to pour in your face. Price range is for everyone. Beer, wine, spirits...my god it's making me thirsty. I highly recommend buying the cheapest beer you have never heard of, and lots of it! read more

Please do yourself a favor and AVOID this BevMo location. Their customer service and cashier named JOSE are HORRIBLE and make you feel super uncomfortable! Today the cashier named JOSE accused me of having a fake ID and even said "this is a really NICE FAKE". Last time I checked California ID's are completely acceptable!! He then proceeded to mumble and made it super uncomfortable for the rest of the transaction. Please work on your hiring and customer service!! read more

Don't bother ordering online. I order a game of thrones whiskey a week ago since it's over an hour drive for me to get there I needed to come on my day off. I get there and find they never put my order to the side and sold it already. No call no email nothing. Waste of a time and I was told to just deal with it by the employee there. read more

Love bevmo. Once I ordered a keg and needed it first thing in the morning before leaving for a long trip. They let me come early in the morning before the store was even open and pick it up from someone who was managing the stockroom. This was very helpful! The keg was already chilled and it was cold when we got to our houseboat hours away. Also, the 5 cent wine sale is incredible. read more

Ok this review is more for this specific location, and rather not the whole bevmo because I love Beverages and more and everything it stands for:) But this was probably some of the worst customer service i've experienced in a while,I went on a thursday night and there was two guys working a black guy and a white guy who looked like a skinny seth rogan lol well anyways these guys were so aloof and acted so confused when I would ask them literally anything,but im giving them three stars for the great drink but subtracting one for not asking me if I had a club card before they rang me up,so we then had to return the bottle at a different register because they didnt give me the prices as marked:/ I swear this was stressful lol buyers beware when coming here. read more

First off, I know nothing about cigars!! I came in hoping to acquire an arrangement of specialty cigars for my guests for an upcoming cocktail party I'll be hosting. I must share how incredibly impressed I was with with not only the superior customer service skill set, but the employees knowledge. She really knew her stuff and my experience was a great one! WOW!! Mary Jane was outstanding!!!!! Thank you!!!!!!!! read more

I walked in with a friend who happened to be under aged, but wasn't intending to purchase alcohol and was refused service because of her age. When asked if the underaged person could LEAVE the store and I, being overaged - could purchase, I was still declined service. I asked an additional question: that if we both left the store, and I returned, being over aged, if I could purchase and he said he'd STILL decline my purchase due to prior intent. To make matters worse, when I called the store, after leaving, and asked if this was a regular policy for he store, it was explained to me that the underaged person could leave and the over aged person could purchase OR that the underaged person should stay in the car and the over aged person could buy/purchase and give to the underaged person once out of the store. Long story short, there were mixed messages and lost business due to misinformation. BevMo needs to do a better job posting this information for the consumers to see and providing their employees with the correct information to give to their consumers. Do better, BevMo. read more

So much great stuff easy to go in and out they had plenty of parking great and great customer service I needed some help and didn't see some items and somebody quickly asked me if I needed any help, awesome! love it and will keep coming back. read more

If I could I wouldn't even give stars! Went there yesterday after dinner to get a bottle to take home. I asked the lady about the location of sake since I've never bought it at a BevMo, let alone know if they carry it. The sales associate was the worst ever. Gave me the snarkiest, rude response. Something along the lines of "well obviously you couldn't find it since you asked me about it". It's not my fault you had a bad day or don't like to help customers. I felt so offended I didn't even want to purchase from the store. If she's supposed to be the face of the store I don't think it will be very successful with the way she treats customers. I will not be purchasing anything from that store again. read more

This store is one of the best among their chains! About 3 months ago I went in and was looking for a specific import beer. They did not have any in stock and I asked them to let me know when it came in or if they could order it....that was 3 months ago at least. Today I get a call from them letting me know that they have been trying to order this item via their distributor for the past 3 month and their distributor was not able to get the item anymore. I was pretty shocked that they remembered me, my item and request, and that they called 3 months later to follow up with me on it. GREAT customer service with this and every other time I have been in there!! read more

If you want white claw that's been sitting and collecting dust and sh*t beer in trendy aluminum cans this is your place. Wine collection is trash. The biggest wine specialist, supposedly the store manager is never there after 12pm. I got lucky and ran into him and noticed when he gets a little rambled with questions, he hands you off to one of his associates who clearly is not trained in any wine knowledge. He discriminates and judges you by color and style of dressing as a customer. I came in to give this place a chance again and was truly disappointed. You'd really have to be a fresh 21 and a bit naive to shop here. Which is truly the only target clientele here. No class. That one star is as fake as the store manager. It's a hard zero. read more

Selection is your typical BevMo fair, which is to say very good. The 5 cent wine sales are a great deal & good way to try new wines without it costing much. The staff at this particular store was great. I was looking for a specific beer, not even sure if they carried it. Not only could did the employee walk me straight to it (the very last one, I might add) but he also gave a quick description of it and pointed out a few similar beers, describing the difference between that style (a Grose) and more common ales & lagers. read more

The staff here is pretty knowledgeable about beer from what I've talked to them about. I can't really comment on wine since that's not something I'm into. You really aren't going to find a place that has a bigger more diverse beer section in Gilroy. Do they have the super rare beers like Pliny, no but do they have a good selection of things from craft brews to Bud Light. They certainly do. I don't hesitate to stop in here and pick up a tasty brew or two read more

I called ahead to see if they had a specific wine in stock, since I live a fair distance away and didn't want to drive there for no reason. Laura (I believe) put me on hold to check. I waited, and waited. Then Kelly answered the phone and asked how she could help. Ask her to check for the wine. She put me on hold. I waited...and waited. Finally Laura came back and said yes, they had two bottles in stock. Great! I asked her to put them aside for me as I would be on my way to pick them up. I finally get there, grab a 6 pack and head to the register for my wine. There is no wine set aside for me. What. Apparently, the computer said there were two bottles in the store, but no one actually checked the shelf (like I asked them to do), and the girl had just left for the day. So, I drove there for no reason... Not happy. read more

Ballast point's full line available, try the sculpin Ipa for a strong tasty treat, or the even keel which packs a great punch of flavor for only having 114 calories per 12oz. read more

Worst customer service I have ever received in my life. Went in today with my boyfriend and we were obviously being followed around because they thought we were stealing. I don't know why they thought this but we were becoming uncomfortable so I put back what I wanted to buy and as we're leaving, a worker asks if he can ring us up. Ring what up?! We had nothing in our hands. When we told him we didn't have anything, he just shook his head. So we left, and as we're getting in the car, this girl starts taking down our license plate number! I have never been treated so terribly in a store in my life. This was my first time at this location and we will never step foot in here ever again, and we're telling all our friends and family to do the same. read more