I have been trying to get someone to call me back for over a week in regards to paperwork I dropped…read moreoff 3 weeks ago. I love Dr Jenkins, but it is ridicolous to email 4 times and leave multiple messages and not get a return phone call in over a week.

The issue is with the office, billing in particular. They don't send out statements/bills…read moreregularly if you do virtual visits - they expect you to go onto the online bill pay the day of your appointment and pay your copay. However, you don't get an itemized receipt for flex spending reimbursement. If you choose to not pay until you get a statement (to be reimbursed for expenses) be prepared to owe hundreds of dollars because it will be months before you see a bill. The office never answers the phone and takes forever to return calls. I have been given incorrect balance information over the phone and later gotten a statement for hundreds of dollars a week later. If it weren't for me having an amazing connection with my therapist I would run and find another provider.

I cannot say enough good things about Janice Reichert who I have been seeing at Berkshire…read morePsychiatric for medication management of my depression and anxiety. When the current meds I was taking failed to help following the death of my beloved grandmother, Janice rolled up her sleeves and got to work looking for a solution. Janice might not be a "Chatty Cathy," but that's why I have a dog AND a therapist, however, Janice did spend a good amount of 1:1 time working with me learning what had transpired and what I was experiencing until she found a NEW combination of antidepressants and something to treat my anxiety and current insomnia in a safe but effective manner. Janice Reichert is an extremely intelligent woman and incredibly knowledgeable when it comes to medications and how they work in the body and interact with other meds. Those who find her cold may be misinterpreting the wheels that are always turning in her brain. I have witnessed first hand as she critically thinks of ways to help put her patients back on the road to solid mental health. I thank God that Janice was able to help me through one of the darkest periods of my life. Her knowledge of what meds would work for my chronic depression and acute symptoms no doubt helped pull me out of my deep depression and gave me back my life again. Thank you, Janice!

I am writing about this disgusting incident immediately after it happened because I do not want to…read moreforget one thing my wife had to endure. This morning on January 22, 2020 I received a text message from my wife telling me she was having suicidal thoughts. She has had depression issues for a few years & has been spiraling the past few months. I got her to come home from work & we decided to make an appt with her psychiatrist Janice Reichert at Berkshire Psychiatric & Behavioral Health Service. The secretary got her an emergency appointment at 12:15. We checked in at 11:55am & from the moment Janice walked out she had an attitude--she calls my wife's name & rolls her eyes. My wife politely asks her if she minds if I join them for the session. Janice just walked away w/o answering. She stood at her office door & my wife asked again if she minds for me to join them-- she just shrugged her shoulders & walked into her office to sit down at her desk. We followed in, my wife sat beside the desk & I took a seat on the couch across the room. Janice proceeded to quickly ramble off a time table of my wife's previous sessions & medications. Then Janice looks at my wife & says "now I get a note on my desk saying your suicidal." Janice rolls her eyes & says "so what do you want me to do" with her hands in the air. My wife was speechless, she immediately started tearing up & wanted to leave. At this point I stepped in & explained my wife has been seeing a therapist & has been on and off different medications for years but nothing seems to be working. If you know anything about depression, it is all trial and error trying to find one that works.... "she here is looking for help!" Janice proceeds to tell me if I'd stop talking over her she can explain. So I sit back & say please do... She proceeded to say the same exact things she said when we walked in, with more detail--Exact dates & exact medications. She finishes by saying "these pills aren't magic". The whole time rolling her eyes & talking down to my wife and I. It was the most disgusting & unprofessional thing I have ever witness in my life. At this point, my wife was sobbing & she proceeded to leave the room into the waiting area crying uncontrollably and calling for me to follow. Saying "I just want to leave". Before I left the room I told Janice her actions were unacceptable. Treating a person who already feels helpless & worthless the way she did was completely unacceptable. My wife came to you for help, You should be f***ing ashamed of yourself. I got the company managers # to file a complaint before we left. We are now on our way to the hospital. After this treatment, my wife is asking to be admitted. Only now did I realize that when the emergency appointment was scheduled it was probably scheduled during Janice's lunch break. I guess lunch is more important to Janice then my wife's life. I think Janice is in the wrong profession!!!!!!!! If I were not there to witness it myself I'm not even sure I would have comprehended the ugliness this woman treated my wife with. On the ride home my wife told me If I were not with her this could have possibly pushed her over the edge. I'm sharing this so it doesn't happen to anyone else. Please share, it may save a life!

Audra Nihart is the best therapist there! This place really cares about their clients the…read moreatmosphere is calm and relaxing.

Absolutely the worst. I can't believe they deal with mental health. They don't communicate at all…read more My daughter couldn't get her meds refilled and the doctor never returned my call. I called multiple times, as did the pharmacy. She is off her medication cold turkey because her doctor can't be bothered to return a phone call. Meanwhile she was also seeing a therapist from family guidance, and the therapist went completely MIA all summer. She finally got to see her again in the fall, but then when our insurance changed they said that therapist doesn't take it, but they have others that do, and she would be paired with one for the following week. NEVER HAPPENED. My kid hasn't seen a therapist for 2 months and ran out of meds over a week ago. And when I call, the system just keeps hanging up on me before I can even hear all the menu options. BEWARE!

Please do not put a loved one here, I have a family member here and can never reach anyone. I have…read moregone days without talking to him. I have tried reaching the doctors, the case managers, the Supervisors, left dozens of messages, and even had admissions send numerous messages to the unit, dr, and case manager with no response. I have been fighting to get my family member moved due to the distance from me in case of an emergency, the lack of communication, and the extremely high number of medications to the point he can barely talk and has ended up hospitalized, and the same day he returned they added even more medications, putting his kidneys at risk, and STILL they refuse to transfer him. I have not seen my family member in 2 weeks and still have not heard from anyone there in 3 days. So PLEASE AVOID this place....

You call them for therapy, and they never call you back to give you an appointment. The therapist…read morechanges all the time, no one seems to stay.

Do not waste your money. He does not listen to you and seems to make judgments before meeting you…read more I would not go to him.

Exceedingly incompetent. He contradicts himself during the mental examination and the final…read moresummary, conclusion, and recommendations. The recommendations he provides put children at risk of harm, as he rules out that a person harmed a child, yet he mentions that the answers of that person were untruthful and questionable. How can you say a client did not hurt a child and note that the client's answers are untruthful? This reflects this psychologist's poor professional standards and highly biased attitudes. The least recommended person ever.

My children have been seeing Amy Alvarez for a few years now. She is wonderful! They love her…read more She's flexible on the days & times she sees them. Defiantly would recommend it to anyone looking for counseling services.

From the owner: Individual Counseling, Couples Counseling, Family Counseling, Anxiety, Depression, ADHD, Obsessive…read moreCompulsive Disorder, Child Behavioral Issues, Abuse and Trauma Recovery, Relationship/Intimacy Issues, Grief and Loss, LGBTQ, Infertility Issues, Pregnancy and Postpartum Struggles, Geriatric Issues, Adolescent Issues, Social Problems, Issues with Separation and Divorce, Blended Family Issues, Parenting/Co-parenting Struggles, and Mental Health Treatment