my son was treated very bad by staff on unit 7 night shaffed 3/6/.26 to 3/11/26 john g he still very upset as of 3/19/26 never go there'' read more

Having been sent on a 302 recently I was originally not open to treatment and struggling to not resist treatment for so long. If it hadn't been for the one psychiatrist who really saw past my borderline and offered me the chance to sign myself into treatment I really do believe I would've come home and repeated the same behavior. I loved the one therapist Jose, and the one night nurse Ashley would really helped to understand me, if it wasn't for all three of these amazing people I don't know where'd I be today. read more

1) I called my the Patient Advocate twice, having to leave a message. No response at all. 2) After evaluated by Doctor, Caseworker & County was told I could go home on Saturday afternoon. Medical Director declined and made me stay overnight. I bet for more money. 3) There was a long black hair in my 2 small pancakes. Kitchen Staff are not require hair nets just ball caps. 4) I asked if I could get a sanitized cloth to wipe my table. None of the tables were wiped and were disgusting. Techs refused. I stood up to eat and was sent back to unit with out eating. Had to throw food away. 5) 80% of Techs are rude, treat you mean, and like you are a bother. 6) I am diabetic and was kept on a regular diet. After 2 days my blood pressure tanked due not eating and not enough access to water. You had ask at nurses station every time. 7) I was afraid after a psychotic started screaming at lunch foul language, smacked the table, and knocked his chair really hard. 8) I asked for more protein not salty stuff they served. I ate grilled cheese for 3 days minus the day I was not allowed to eat. After 3 days of getting a small peanut butter the next meal an old crank did not want to give to me. Old crank acted like she owned the food personally and the peanut butter was gold. 9) If you need help this is not the place to go. There is no one on one therapy, they do not change your meds, and they do not give a rip about you. Actually refused to give me anxiety meds twice as THEY had made my blood pressure tank so low. 10) I lost 7 pounds in less than 3 days. Not the way you want to do it. 11) There are no clocks. Normally Techs bring in buckets to shower. One Tech screamed at my roommate & I. We were dead asleep. "Are you going to breakfast?". Rude and scared the crap out of us. read more

Just an overdue follow-up regarding these jokers. My prior review speaks to the complete shit show Tower is (honestly, most of these places are all the same) from a medical/patient care standpoint but wait.... there's more. About a year after my daughter was discharged, and my insurance settled the 20K+ tab, I get a call from Tower telling me that I owe them $500 more for another doctor past the head quack that we dealt with. Two problems with this: 1. My daughter does not remember ever seeing this second person. 2. Tower is telling me that they submitted this new bill to my insurance and it was denied payment which is why they're coming after me. Point one isn't a biggie but point two is. I have no EOB regarding a denial for this doctor from Tower and after I call my insurer, two members of the staff emphatically tell me that Tower never submitted a bill for this provider which means that like everything else with Tower, they're full of shit. I call their business office back and tell the same rep. that called me that that no, I'm not paying this out of pocket and that they never submitted this to my insurer. She says fine, they'll submit this right away and I figured all this would be done. Wrong. Six plus months later Tower calls me back that I still owe the same $500. I call my insurer and they tell me again that Tower never submitted anything for this provider and that it was now over 18 months from Tower's supposed date of service which meant even if the bill were submitted, it was now too old to be considered for payment. Of course the answer Tower gives me is that they have no idea what I'm talking about but after getting transferred, to another member of their billing team, she magically sees that yes I spoke with them six months prior and that they never submitted anything for this doctor which does make it their fault but oh well, they still want their money even though they screwed this up by dragging their feet for over a year and a half. I told them this is no longer my problem and three collection companies in three different states later, the saga of this bill goes on because Tower was "unable" to bill this correctly in a timely manner from the get-go. Look, the behavioral health industry in this country is mostly a total scam. The theme is, just keep pushing big pharma products that have little to no science behind them regarding their long term efficacy on adults let alone kids and adolescents. This place is a master class in that combined with doing nothing to actually treat the underlying causes/issues that brought the patient here to begin with. Just dope em' up for ten days and then cut em' loose back to the parents who have no idea what went on and then hope for this best with little to no support or guidance after that and then f-up the billing on the backend just to finish things off with a final kick in the giblets. All that for 20K+? This racket should truly be illegal. Stay far, far away. read more

Absolutely classless and pitiful patient service. For being a cancer survivor and for them being a health and wellness organization you would hope the nurses wouldn't laugh at your face and tell you to reschedule when you come in 10 minutes before your appointment. Sadly that was the case for me. For the women who I spoke with who refused to allow me to see my doctor at the time scheduled (which I was early for) they should choose another profession since the health of other human beings is far from their radar. A monster loss for the name of St. Joes that I hope can be fixed. Seems like gossip and lack of caring for the health of others behind the counter is where we are at in 2023. Total joke. read more

I have a family member who has been here. The structure is great, the staff is super communicative and willing to give updates, as long as you call and ask for them. The level of care and concern for after care is also fantastic. I've got no complaints with the overall quality of care. Thank you. read more

More like prison than anything therapeutic. The teens all wear monitors on their wrists like house arrest. We never heard from a doctor after the initial intake meeting. The staff act like they absolutely do not want to be there. Our daughter lost points in the reward system for talking during meals. She left there with so much more trauma than why she was there. We were only allowed to see her two times, one person for one hour between Wednesday and Monday. When I called the staff acted like I was bothering them. "Group therapy" consisted of the patients passing papers to each other for guidance. "School" consisted of basic crossword puzzles and watching YouTube videos. She watched more movies that week than she had over the course of years. Time to go outside was minimal because it only happened if the staff felt like taking them outside. This was our first and only experience and I still have nightmares about what our daughter experienced. I don't know what other facilities are like but I would never go here again or tell anyone else to go there. When she was discharged we had no one to follow up with except our PCP. They didn't help us find a psychiatrist at all. Just put her on meds, watched for a few days and sent her on her way with absolutely no follow up plan or care. read more

I will always be grateful to the healthcare professionals I had contact with here. They were caring and extremely encouraging in my most vulnerable times of need. Dialectical Behavioral Therapy was my treatment protocol that helped me recover. read more

My family member wasnt there for not even 5 days they overmedicated her to the point where she didn't even know her own birthday or her own name or where she was at. They didn't know how to deal with it so th they sent her to trauma unit at Reading Hospital and that's where she remains in a world of confusion.and she came to you for help. None of the staff have any knowledgement of recovering of any form. And then when a christ like this arrives they doctor the patient forms and ship up the trama unit at the hospital to let them deal with them. read more

writing as a 17 year old who deals with major recurrent depression and delusions, i personally loved this place, the staff was relatable in a family oriented way and made sure we were safe and happy all while following the rules from their superior which can be hard when there's kids who will flip when they don't get their way , specially with the TV but the doctors are also great in my experience, they didn't push medicine on me until i was ready to start my meds again which was nice to not feel like i was having pills forced on me. Very understanding and personable techs. I loved the whole experience once I was out of my psychosis and appreciated it. Would recommend for anyone trying to find help. They definitely got me back on track. read more

WATCH OUT, THEY WILL SEND YOU TON COLLECTIONS BEFORE YOUR BILL IS EVEN DUE!!!!! Despite many of the therapists and employees being incredible and absolutely amazing at their jobs, I unfortunately cannot recommend TBH to anyone ever. Management and billings are absolute jokes and don't have anyone's best interest, except their owns in mind. Employees absolutely expressed concern with the way management runs the inpatient facility and implied they absolutely do not have the patients' (or employees' for that matter) best interest at heart. Billing also makes it incredibly difficult to actually pay, I was told I'm only able to make a payment over the phone, but every time I call I either get placed on hold for 40 minutes before being disconnected or told that they're locked out of their account and cannot process payments. In addition to this, they WILL send you to collections at the first possible instance, I can't imagine what it's like for patients with more severe mental health issues. TBH is supposed to be the best inpatient facility in the area, I can't imagine how bad the other facilities must be after my experience at TBH, truly a testament to how horrible mental health care in America is. read more

Horrible place! Not a good place to send a loved one! No scheduled activities other than daily check-in, which they call group. The is zero counseling or therapy. The Case Manager, Lora does nothing to help patients on her caseload and lies about making following-up phone calls. There is no consistency and communication between the staff. Patients are walking around with what looks to be house arrest monitors. Patients are provided with the bare minimum and when loved ones drop off approved clothing, staff are too lazy to hand it to the patients right away. They say that they provide, "nine days of inpatient care, though your actual length of stay will depend on your specific needs and recovery goals," but the say is longer and the specific needs and goals are created by staff with little no no patient input. Common elements of care that they state to provide below is ALL a complete lie when they state that the care may include: Individual and group therapy Art and music therapy Dance/movement therapy Medication management Family meetings Leisure time (This is ALL that is provided) including cognitive behavioral therapy (CBT), acceptance and commitment therapy (ACT), dialectical behavior therapy (DBT), and Wellness Recovery Action Plan (WRAP). ALL LIES! Again they DO NOT provide any counseling or treatment. The only service provided is Med management and even that isn't up to par. read more

My daughter was there and the doctor is very rude. He treated me like I had no idea what he was talking about even though I am a nurse. He withheld my daughter's medication because he didn't think she needed it. She got worse. The staff is not HIPPA compliant. My daughter heard the staff discuss the other kids and making comments about the reason they were there. My daughter came home in the same condition she went in, if not worse. I would not recommend this facility to anyone if they truly want help. I am back at square one with my daughter's mental health. read more

We also had a HORRIBLE experience there with our daughter. If I could, I'd give zero stars. The doctor was horrible and I wonder if she's the same one the other reviews mentioned. This is a new adolescent facility, yet there were no cameras to monitor staff and patients. Let's just say that my child's grievance against a staff member couldn't be corroborated, even though the other patients in the unit saw what happened. I wish we'd never agreed to send her there. She now has more trauma because of Tower. We've removed Tower as a possible treatment facility if one is ever needed in the future. If Tower is one of your options for treatment...say NO! I also heard a lot of negative things about the adult facility from multiple people. It's a shame. Our loved ones deserve the best. I wish you luck in your journey of helping someone in need. read more

I have been receiving mental health services from Tower Health for over 3 years now and have found their services to be top notch in comparison to other hospitals that I have worked with. They helped me every step of the way, from changing counselors until I got one that worked well with me, to prescriptions to follow up care. Every professional I have engaged with has been top notch and my progress has been excellent. I highly recommend Tower Healths services for both physical and mental health ( and addiction services). Extremely happy with their program. read more

Our child was denied their medication, subjected to extreme neglect, and left worse off than they were before admission. This is a nightmare, as now we know that following ER guidelines and recommendations can land your at-risk youth in worse conditions than any that brought them to the ER to begin with. This facility is a danger to its patients. read more

You can't believe anything they say. My daughter went there voluntarily and we were told she could leave whenever we wanted. Then the doctor who was "Treating" her told us that she could keep my child there even if we no longer wanted her to remain there. I learned after that this was false and a ploy to get to 10 days. She kept trying to force more days on us then we could afford. A few days later, we pushed to get our child and 1st were told that noone is there on the weekend and we would need to wait until Monday. After my explaining that I can't wait until the weekend, all of a sudden someone could be there on the weekend to discharge her. She just kept trying to get more days out of us. I now told this doctor that it was going to be the next day which was Friday and there was no longer any negotiation. I'm out of work and can't afford any of this. When we went to pick her up, the lady that sat with me and reviewed the bill told me if I paid in full TODAY, I would get a 15% discount so I bit the bullet and paid in full so I would be done with this place. Guess what? Now I've been fighting with them because now they are trying to squeeze more money out of me. The new story is that my portion of the bill is 20% and I was misinformed about being paid in full. This place is the worst that I have ever dealt with in my life. Too many lies and its all about money. It's just one big money grab. My recommendation is if Tower Behavioral Health is mentioned to you, RUN!!!!!! Go to Kidspeace, they aren't as bad as Tower Behavioral Health which is pretty bad!! read more