I've received outpatient care at this facility many times in different departments and staff,…read morephysicians, nurses, pharmacists, pharmacy technicians, and clinical staff (e.g. allied health, radiology techs, phlebotomists, etc.) take excellent care of me, even if I'm feeling healthy or not feeling well. Also, the staff at the outpatient pharmacies are fantastic! Very clean and safe, despite the chaos in the ED sometimes. Love the healing garden near the Healthplex. Highly recommend this hospital, outpatient pharmacies and outpatient practices for all services.

This is a merciful 2/5. Wallahi, I was ready to give one star last night, but decided to have mercy…read morethis morning. My stepmother was in extreme pain--head, chest, stomach, throat, everywhere--so I drove her to Reading Hospital's ER. From the start, the vibe was off. A security guard spoke to me with unnecessary impatience, unlike how he addressed others. Not a good first impression. During her preliminary exam, I tried lightening the mood by asking the doctor to "work her magic," to which she coldly responded with something along the lines of, "we're not going to do much. We're just going to reduce the symptoms, not make them go away." Wow, how comforting. Then things turned worse. My stepmother's pain became unbearable--she was screaming, couldn't sit or speak. I asked for a wheelchair and notified a nearby doctor. They moved with zero urgency, like they were out for a casual stroll through the park. Once seated, we were called up for more info. I calmly explained this was an emergency. The doctor directed me to the front desk, and when I did, the staff member instantly got defensive, dismissing the situation like it was nothing special. I didn't even know what to say. It was as if I was existing in a twilight zone, and somehow I was the only one who saw her in danger of God knows what. Mind you, my stepmother was the only one audibly screaming in pain. To add insult to injury, a security guard followed me and demanded me "not to be hostile." Are you freaking kidding me? Because I'm black and concerned, suddenly I'm a threat? I said, "Sir, I'm not being hostile. I'm just concerned," and then he told me not to raise my voice. Wow. Imagine having an ego this fragile. I wasn't violent. I wasn't shouting. I was begging for someone to help my loved one. I thought this was an emergency room. And that's the most frustrating part: the utter lack of empathy. I remained respectful the whole time--but that doesn't mean I still respect this place. I don't. A lack of resources is one thing, but apathy and sheer ignorance is inexcusable. After four hours of waiting, we finally got a room. And that's when ElliAnna entered the picture--our saving grace. She was everything a doctor should be: attentive, kind, proactive. I even told her, "You're one of the few good souls here." She brought tissues, blankets, even helped find me a phone charger, and m allowed me to use hospital blankets as prayer mats. She cared. Reading Hospital needs to give her a raise, because she's literally the only reason why I'm adding an extra star on this rating. So 2/5 stars it is. That's the best I can do. And if you think I'm being too harsh, consider the fact that this place recently settled an $11,000,000 lawsuit when it was their negligence that caused a woman to deliver a baby with brain damage. I'm not going to be nice to them. They're that bad. But at the same time, I feel bad for the actual good doctors like ElliAnna. They make a clear distinction from the apathetic, rude, and unprofessional staff they are working in the shadows of. I shouldn't have to urge people not to go here. We don't have many hospital options in Reading, so we need Reading Hospital to clean up their act expediently. The way they treat people is completely unacceptable.

Hire Professional Staff !! It's to bad they have those who would like to think they are, and…read moreshould be, but are NOT !!

Amazing hospital!!! They took such amazing care of my grandfather! Each nurse and doctor was kind…read moreand actually spoke with us and answered all of our questions. This hospital was spectacular.

my son was treated very bad by staff on unit 7 night shaffed 3/6/.26 to 3/11/26 john g he still…read morevery upset as of 3/19/26 never go there''

Having been sent on a 302 recently I was originally not open to treatment and struggling to not…read moreresist treatment for so long. If it hadn't been for the one psychiatrist who really saw past my borderline and offered me the chance to sign myself into treatment I really do believe I would've come home and repeated the same behavior. I loved the one therapist Jose, and the one night nurse Ashley would really helped to understand me, if it wasn't for all three of these amazing people I don't know where'd I be today.

Received good care in November 2023 when having a psychiatric problem. Hospital was clean, staff…read morewere helpful ranging from nurses to patient care assistants to support staff, intake worker and Dr. Siberski in the emergency department. It was definitely not a fun experience, but fortunately I was discharged within 2 hours.

3 Aspects Reviewed: - Surgery experience…read more- ER - MRI Surgery went well AFAIK, and I am pleased with the surgeon's work, which is probably most important. 1. Found a rubber glove in my underwear after leaving - germs were probably my germs, but "Ick!" - Jennifer? 2. Had a bruised/fat lip for three days since the intubation - maybe this isn't uncommon, but it doesn't seem necessary either.  CRNA Pete said, "This isn't my first rodeo," but maybe he's not the best at rodeo.... 3. Had a sore lower right jaw - this went away after 24 hrs. 4. Anesthesiologist Dr. Gaber was great pre-op - good explanations (and talk about other drugs).  Dr. Coleman had stepped in for him, before he showed up - good department support.  Erica, the OR Nurse, appeared helpful.  General Surgeon Dr. Riccardi's visit pre-op was also a confidence booster for my family. 5. My PRIOR (open) hernia op at Reading Hosp had gone well EXCEPT the Post-Op Pain Mgmt meds were insufficient and they left me in severe pain over a weekend. So TWICE I emphasized for this operation the need to get going on the pain med script BEFORE the surgery, and twice it was ignored or turned down due to "Penn State Policy."  I explained to Dr. Riccardi that N---a is the only med that is effective now to my knowledge, and that insurance is slow to approve. She prescribed it only AFTER THE OP and insurance naturally denied it.  I was in no state to be fighting this at CVS or via phone. Informed of this denial by CVS, Dr. Riccardi switched to Tr--- without asking me...equally useless...so I used my 8-year-old stash - took just 3 pills.  Dr. Riccardi and Penn State Health DID NOT LISTEN and DID NOT HELP.  Poor Finish. NOTE: - Penn State Health's site reviews appear to be "carefully curated." Their agent, NRC Health, did NOT request a surgeon survey within "24 hours of the visit" as they pledged - that was only done for the PRE-OP visit, which is really NOT the critical point in this transaction.  Surgeon ratings based on Pre-Op consults are misleading. - Jennifer didn't seem interested in hearing about my Post-Op pain problems during the Post-Op phone call - just kept deflecting that it wasn't her area. Begs the question what this phone call is for(?). EMERGENCY ROOM - 2-Star Brought in a neighbor in distress due to heart - had three stents, over 80, couldn't stand. Much as others have written - Super busy ER with no real sense of urgency or communication. Eventually...hours later...got him in to a room. He survived and was referred for care, but St. Joe's ER could be better. MRI - 5-Star Have had four MRI's here over the last decade and they've been great. I was not sure that the equipment is up to the latest resolution, but it was far better than one I had done in Exeter and the machines are equivalent to those at Hershey MC which seems up to snuff. The techs there were helpful and provided CD's for next day review by doctors when necessary.

I went to this rehab a few years ago and now my husband is in there as of today. I was in a few…read moreweeks after a 12 hour surgery on my back and I loved the place! The nurses were so nice and very friendly. I also thought the same of the doctors there too. So when my husband said he was going there I told him that it's great there. My husband is there for a totally different illness. We almost lost him due to a C.O.P.D. Exasperation. He was in ICU for 2 weeks and thanks to the wonderful doctors and nurses at the Reading Hospital he is here with us. So I know they will do what is good for him and send him home to us good as new.

I spent a month in Reading Health System and the Post Acute Rehab unit; almost three weeks in…read moreRehab. I had a massive cerebellar stroke. It wasn't recognized by the ambulance crew or the ER. Only the CT scan revealed the extent of my atypical stroke. The doctors pumped 3% saline directly to the site of the infarction for 10 days. Not .3%... 3%. The marvelous Rehab therapists are the best; the acute care doctor that treated me is pretty great too. Therapists have a continuous stream of pitiful stroke patients... but manage to make every patient feel like they are the first stroke patient that they have ever treated. Thousands of people have been in Rehab before me, many with more knowledge about the methods and value of therapy than I will ever have... but the therapists never let on. God bless them. Without their persistent encouragement I wouldn't be typing this, walking to the kitchen for a drink of water and sitting in the bath tub like a Christian to take a bath. Without the antiedema therapy I'd have a hole in the back of my head or I'd be gone.

I have Dr Earle Williamson as my doctor, he is great a listening to you and getting the right…read morediagnosis to heal no matter the situation. I would highly recommend this to anyone the staff is also very helpful when you need them , very professional place.

Extremely pleased with Dr. Earle Williamson, D.O. Patient,…read moregreat listener, intelligent and empathetic. Also extremely pleased with Steph in P.T. for neck manipulation and techniques to relieve whiplash injury. Unfortunately it was difficult to post a positive comment on Yelp as they are not searchable as "gym" or "physical therapy".