The director of the daycare, Miguel Garcia, is beyond unprofessional. Besides that, the center…read moreposes massive safety concerns for the kids. The teachers are great, though. I have nothing bad to say about them.
The issues began from the start when I asked Miguel to send me instructions on what to bring and prepare to start daycare. I'm a FTM and I had some questions. After multiple emails and phone calls, Miguel finally sent me a list, which left me scrambling to buy extra things at the last minute. I was concerned about poor communication, but I let it go, hoping it won't be a problem.
Then, the bigger issue emerged - children's safety in the daycare. When I was creating an account, I had to create passwords for each person who may pick up our child. I thought that there would be a unique code for each to enter the facility. For the first three days, I just walked in with other parents, which is a concern itself. Anyone can get in the building with no issues. On day four, there was no one to follow, so I tried the password I selected while registering, but it didn't work. I had to call, Ms Jess opened and gave me the code. This code is used by EVERYONE! It means that any person can learn it easily and access the facility, which is a massive security concern. But bear with me; there is more.
On Thursday of the second week of daycare, I noticed my daughter had fluid buildup in the crown of her head. I took her to the ER immediately and notified the daycare. In the ER, everyone has been repetitively asking me if she hit her head. I knew she did not hit her head when she was with me (my husband was traveling at that time), but I didn't know anything else. My husband called the daycare, which is a normal thing to do. Miguel instantly said, "Nothing happened." My husband asked to check with teachers just to make sure. Miguel did and confirmed that nothing happened. We relayed this information to the ER team.
The CT scan was performed, and no structural damage was found. The ER doctor said that there was no damage, and he didn't know what it was, but there was nothing to be concerned about. The pediatrician whom I took my daughter to right after ED suspected that it could be a rare case of delayed fluid collection after a traumatic birth, which was the case. Miguel called in the evening, and I told him that there was no injury, but the doctors were not sure what it was. I said that our daughter is doing well.
Then at 10:30 pm Child Protective Services showed up. To make a long story short, Miguel called and reported child abuse, even knowing that there was no trauma. CPS was surprised because a hospital was obligated to report instances like this, but they never did because there was no trauma. I'm not going to tell you how humiliating and stressful it is. I'm glad our daughter is too little to understand what's going on. Luckily, everyone from CPS we've been dealing with has been extremely pleasant. Miguel not only lied to them when he stated that my husband called angry, accusing a daycare, but he also said that he doesn't have our phone numbers. How don't you have the phone numbers of the parents of a child under your care?
My husband has been understanding, saying that Miguel had to cover himself in case something happened to our child. He asked Miguel why he didn't give us at least a heads-up so we knew what to expect. Two days after that, Miguel sent us a message through the app stating that he had to do it. Otherwise, his teacher and he could be fired, and the center could be closed. I leave this information here for everyone to come to their own conclusions.
Additional concerns. On the first day at the daycare, Infant rooms A and B were merged after 2:30 p.m. when the Room A teachers left after their shift was over. I found out about this practice after the fact when I came to pick up my daughter. She was in the room with a lot of children and only a few teachers. She cried a lot and looked terrible. The center should disclose this practice in advance. Additionally, I'm concerned that the ratio was not as required. Infants sleep in the same room they play in, which means that the noise and lights are on. My child had a difficult time sleeping in this environment, which the teachers pointed out to me. I saw a child sleeping on the floor a few times during our short time in the daycare. Another thing I didn't realize is that infants don't go outside ever until they're over 12 months. It is not healthy for a child to stay indoors all day long.