Both my dogs developed double ear infections after grooming appointments with Crystal-not once, but multiple times. After the first incident, I gave the benefit of the doubt. When it happened again to both dogs simultaneously, it was obvious this was not a coincidence but a serious grooming failure. Their ears were packed with hair, leading to painful infections that required veterinary treatment. A simple $90 grooming appt for both dogs turned into a $580 vet bill. When I attempted to contact Crystal to address the issue, she completely ignored my call. This level of negligence and lack of accountability is highly unprofessional. I would strongly caution anyone considering this groomer. read more