Too political and high turnover. The one decent doctor is booked a year out. Don't go.read more

I am posting this because a few days after my visit here at the Belgrade Urgent Care Center in…read moreBelgrade I got one of those, "We really care about our patients and would love your feedback" texts. So I replied that I would like a phone call or an email. After the first week went by I got neither. I tried to call them but no one could tell me who is responsible for replying to the request or who the manager is. I waited a second week and still no call. And by the way, no one from the clinic called me to follow up on how I was doing, like most Urgent care centers do. So I called again and still no luck. So I set out to find out why. This is for those of you who got the "We really care about our patients " text and replied and did not get a call back etc. My guess is that you probably had the same trouble I did because when I was finally able to locate the person in charge of replying, his first response was, "I never get any compliments or complaints about that location." I almost wanted to laugh. First, does anyone read the replies to those texts they send out? In my case they certainly didn't. Why? And also, why bother sending out the "We really care about our patients" texts if no one is going to read them or follow up? Perhaps that is why you don't get any compliments or complaints - they are not reaching anyone and most folks just give up. Honestly, it took me two weeks because the staff at the location on 206 Alaska Frontage Road 59714, whose phone is: 406-414-3334 initially said they had no idea. So I called again, and they referred me to the B2 Urgent Care on Main St in Bozeman 406-414-4800. However I called there three times before I just asked to speak to their manager because they kept referring me back to the Belgrade clinic. If you would like to make a compliment or a comment about your care simply contact the B2 Urgent care center on Main St. in Bozeman and ask to speak to their manager. Don't bother replying to the text. No one pays attention to those!

I visited urgent care due to a severe cough. The visit lasted approximately ten minutes. The claim…read morewas submitted to BCBS and was processed as out-of-network, resulting in a bill of $458.56. Under my insurance plan, my urgent care copay should be $75. The facility is affiliated with Bozeman Health, which is in-network for my coverage. There was no indication at the time of service that this would be treated as out-of-network. As a result, I am now spending significant time and effort trying to correct what appears to be a billing or administrative error that should have been addressed before the claim was submitted. When I called to resolve the issue, the interaction was unhelpful and unfriendly, which only added to the frustration. Patients should not have to navigate billing confusion or feel dismissed when seeking clarification about substantial charges. I strongly encourage the facility to review both its insurance processing procedures and its customer service practices. Accurate billing and professional communication are essential components of patient care.

From the moment, I walked in the door and was greeted with a friendly and professional smile,…read morespeedy check in and very short wait to see the doctor, this was a five star experience. Dr. Dana was very thorough and informative, and I left feeling assured. She knows her stuff! Additionally, this was the only urgent care center I found open on late Sunday afternoon. I really appreciate the hours that this clinic is willing to keep.

Best doctor I have ever had! Not only is he a cool guy but at Bozeman Primary care they are…read moreprofessionals. Patient portal is the best thing for refilling scrips. When my inhaler runs out I message on a app and the staff gets it done! Amazing people, amazing doctors!

From the owner: Hello, I am Dr. Terry Edwards. I have been board certified in Family Medicine for 20+ years and am…read morevery passionate about delivering medicine in new and contemporary ways that are both convenient for patients and that meet the highest standards of care. I enjoys many aspects of delivering care in the preventative and urgent care model and have vast experience with remedies you can only get through years of experience. I very much love medicine and It would be my pleasure and privilege to share my expertise with you. I currently practice in the Bozeman, Montana region.

i was referred to this office by the Gallatin Department of Health regarding a health matter…read morerelated to foreign travel. I was treated with extreme rudeness and aggression by Melissa, who identified herself as the boss. She constantly interrupted me as i tried to explain my situation and she proceeded to talk over me and devalue any questions i had. She ended up hanging up on me. A very bad experience. I wouldn't recommend this place to anyone.

Dr. Pete, and his staff are the BEST urgent care in Bozeman. I have been going there for my…read moreurgent care needs for the past nine years. I HIGHLY recommend EMMC to all that ask.

5 Star hospital the nicest I have been too. The room was really nice and so were the staff if you…read morehave family visiting lots of family lounges plus the cafeteria has excellant food really it was excellant and a great price. Quietest hospital I have ever been to

I have been a RN for 25 years and at 3 different hospitals…read more I really enjoy working for this hospital system. My family has had to go to the urgent care in Belgrade 3 times and have great experiences with all the staff. Very knowledgeable. I personally have had 2 procedures this year and was treated very well. The nurses, doctors, and ancillary staff were so kind and made my stay amazing. A big shout out to the Dr Meier and Dr Hape for their care. The imaging department and endoscopy department really took great care of me also. Dr Hayasaka and Dr Dee are the best anesthesiologists.

I came to BestMed when I was pretty certain I had strep. I am a student and I also have no provider…read morehere or insurance. Now self pay was not cheap but the ladies that helped me were nice as could be. Very considerate of my situation being self pay, they gave me a card to use goodRX which I had never heard of before. Worked great and they got me squared away quickly

I have come here and received impeccable care HOWEVER, I went today for pain in my abdomen,…read moresomething that seems very serious, and I got denied for not having a credit card they can put on file. I'm sorry?! This is a "new" system I was told. I'm baffled, and told them the only other place that denies me service for not having a credit card is the car rental companies. How sad that the greed got to their head, send a bill like a normal medical office. To deny people care over whether you can charge their credit card? Disgusting.

My expectations are very low for ERs/urgent cares but this vastly exceeded my expectations. I…read morecalled and got us an appointment and was seen and out within 2-3 hours. They have EKGs and point of care labs. Staff is great, including the front desk, nurse, and nurse practitioner who we saw. Great bedside manner and developed good rapport. Figured out what was going on and got us on our way.

I just wanted to extend my heartfelt thanks to the incredible team--Laura, Andrea, Jamie, and Dr…read more Martinez--for the exceptional care they gave to my son, during his recent visit to this ER for what we think was altitude sickness. From the moment we arrived, every person we encountered was kind, attentive, and deeply compassionate. They went above and beyond... not only helping him feel better with IV fluids, but also somehow managing to get him a cheeseburger when his appetite finally returned (Jamie did this!). Also facilities are immaculate.

This is my second time under the care of Bridger Ortho and Dr. Jon Robinson, who performed my…read morebunion surgeries. The first one happened 7 years ago, and the latest took place In October 2019. First, a word about Bridger Ortho itself. My experience has been that they run a tight ship, very organized and well oiled, which ensures that my own time is not wasted or spent in frustration. The whole business is designed to get people in and out on time, and make it an easy, stress free experience. Jon Robinson is an excellent surgeon who inspires confidence. I have heard tell that his bedside manner leaves something to be desired, but if so, it never bothered me. My first surgery was flawless, the pain gone within weeks. The second one has not produced the same flawless results, as 3 months later I'm still experiencing pain. However, I'm confident that this will be rectified shortly.

I had knee surgery at Bridger several years ago for a torn meniscus. The surgeon told me I would…read moreneed a replacement in a year or two so I asked to just do the replacement at that time to avoid two surgeries. He refused so I agreed to the meniscus repair. I was in more pain (excruciating) after the surgery than before, my knee wasn't healing properly and there was a lot of fluid discharge. It was so hard to get through to my provider by phone and my messages went unanswered. I finally went to their office and was seen pretty quickly (probably because they didn't want other patient's witnessing a patient crying uncontrollably in the waiting room.) An ex-ray showed that the surgeon had left a glob of something in my knee so he had to do another surgery to remove it. When I woke up he told me i needed a knee replacement; Just what I wanted to avoid. Of course I went elsewhere for my knee replacement. also felt like they move patients through as quickly as possible probably to maximize their profit. Their follow up is terrible. I know two other people who had unsatisfactory results from joint replacement surgeries at Bridger.

Ended up being hospitalized while visiting Montana. The entire staff was great. The nurses were…read moreexceptional. Dr. Reid was a life-saver. Gina and Hannah were so helpful. Pierre (charge nurse) was the only bad apple in the bunch. Everyone else was fantastic. I would highly recommend this hospital.

My walk in trip this week was efficient and helpful. The site is easy to access and they take my…read moreinsurance (Cigna) so this was a great experience for me. I was in and out in less than 60 minutes and was super appreciative to get my prescription just across the road at Albertsons. Like all healthcare these days you need to manage your providers to avoid surprises and your deductibles, so can't complain with these folks.

Needed a new primary doctor and was recommended here by my wife (who's in the medical field) after…read moreshe heard they were great through some coworkers. They were friendly on the phone and the front desk was friendly in person also. I met with Doctor Burton and he was amazing. He asked then listened to my history and current medical concerns. He then gave me a six month plan. I'm happy and feel my health is in good hands.

Dr Leah Anderson is my PCP and she is fabulous: positive, attentive, encouraging, compassionate and…read morefunny. I feel fortunate to have her taking care of me - and also want to say that the entire team at Bozeman Creek is great. Seems they know how to hire wonderful people. Finally, I appreciate just how easy it is to communicate with this office. The front desk is super responsive and helpful. Thanks everyone!