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    Best Western Summit Inn

    3.2 (43 reviews)
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    Blair D.

    After my wife and I having been loyal customers of this location several times a year for the last 12 years, it's unfortunate that they have gotten to the point where we will be looking elsewhere from now on. Traveling from Canada when we were finally able to, again, we were saddened to hear that they no longer provide housekeeping service( which is usually a staple of the hospitality industry ) they always had , and we were always impressed with the quality and tipped the staff very well upon leaving. However, the first time back in the post travel restrictions era, we were told we could " request" housekeeping . We assumed this was for the peace of mind of any customers who didn't want it. We requested it , but it was no more than simply making the bed haphazardly and changing the towels. This time, when asked, they claimed they were " much too busy to provide housekeeping for anyone other than the construction workers." So.. we are paying over $400 to stay in a small room with a mini fridge for 3 nights, and have to " throw the towels outside the door and go get fresh ones from the front counter every morning, as well as make the bed, tidy the room and clean the sink and counter every morning . Not the end of the world, for sure, but when there are quality hotels offering these services in the area, why would we spend our money here? It's like the restrictions of service during Covid showed them how much money they were saving by not having a housekeeping staff , and they decided to keep it that way Sad. UPDATE: Next morning.. we are checking out! One of the consequences of no longer providing housekeeping... BEDBUGS!!!

    Mandi M.

    Our room was super clean and the Maid service was excellent! Beds were very comfy. The continental breakfast was delicious with a variety of things to eat. A few things I didn't like was the sounds of children running through the hallway. It sounded like a herd of elephants stampeding. I also didnt like the plug outlets. The outlets were loose and the plugs wouldn't stay plugged in for long.

    Previous guest's hair in the dirty shower

    My hotel room was filthy (dirty sheets with visible makeup and hair, no towels, hair and dirty cups and used toiletries in the shower, dirty feet prints on the bathroom floor). When I requested cleaning services and ultimately a new room, I was refused and then yelled at by staff who told me I should be grateful that they checked me in at all since I arrived in the morning, even though I paid full price for the night before and for two days overall. I checked out early (after only 6 hours) and requested a refund - the manager is refusing and saying that I am lying. Worst hotel experience ever! I was driving overnight from out of town and had called ahead to check availability. The receptionist told me they could check me in that morning but I would have to pay full price for the night before - no problem, I was happy to have a place to stay after driving all night. When checking in, the receptionist said that there was a problem with the room and it wasn't ready even though we had confirmed the reservation hours before. After waiting for 20 minutes, we were given the keys and we went to the room. Not sure what happened in that time but it was not cleaning or re-stocking...Exhausted from driving we wanted to sleep but then realized the bed linens were dirty, with visible hair and make up markings. I called the front desk and the receptionist herself came to change the sheets. She said that the bedding was "gross and unacceptable". Once the sheets were changed, we immediately went to sleep. When we woke up 5 hours later, we wanted to take showers. I went to the bathroom and was appalled to find the floor filthy, empty used cups and toiletries in the shower, and worst of all, a layer of hair all over the shower floor. I called the front desk to ask for a new room and they said they would send a manager. A man came with cleaning supplies (not sure if he was a manager or not) and said that he would clean the shower. We said that we just wanted a new room, as that room obviously hadn't been cleaned after the last guest and needed to be cleaned top to bottom. This man started yelling at us, saying that we should be grateful that they were going to clean the shower at all, that it was our own fault for checking in in the morning (despite paying full price for the night before as I mentioned). He said that there were no other rooms and we should be happy to have this one. "Next time don't check in in the morning," he said, as if we had a choice. We were upset about the dirtiness of the room but absolutely appalled by the horrible customer service! I have never experience anything like it before. Instead of apologizing or offering solutions, everyone at the hotel treated us as though we were the problem. We decided to go somewhere else. The customer service and quality of amenities being far far below expectation, we thought it was reasonable to ask for a refund. Especially since we were leaving just 6 hours into our 2 day reservation! The front desk refused to give us a refund or put us in touch with a manager. I have been trying to get in touch with a manager now for the last 3 days and every time I call, the manager is "out". Today, the receptionist told me that the manager put a note on my account that says no discount or refund. I am now working with Best Western's corporate staff to hopefully procure a refund, but it has been very time consuming. I would absolutely not recommend staying that this hotel, the customer service and amenities are some of the worst I have ever experienced.

    Best Western Summit Inn of Niagara Falls -- 9500 Niagara Falls Boulevard / Route 62, Niagara Falls NY               Sign

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    7 years ago

    Why would anyone want to stay at best Western they are too cheap to even put microwaves in the rooms!

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    9 years ago

    Overall experience was good.For room services , brown guys need to learn some etiquettes

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    Ask the Community - Best Western Summit Inn

    Review Highlights - Best Western Summit Inn

    Super clean rooms, friendly staff, decent hot FREE breakfast, and a great price.

    Mentioned in 4 reviews

    Read more highlights

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    Upon arrival we were greeted by the astute, friendly and informative staff at reception…read more Our room was very spacious with plenty of room, plus a large bathroom with jacuzzi. The accommodations are kept clean, and the king size bed was firm and comfortable. Every morning they serve a good hearty "breakfast-in-bed" delivered to your room at whatever time you choose the night before. Between 7am to 10am. The hotel is very close to the overcrowded Clifton Hill area which is home to an amusement park atmosphere. The hotel is also within good walking distance to the Falls, about a 20 -30 minutes walk along the promenade on the Niagara River. However, it's quiet at the hotel at all hours thankfully. Sterling Inn appears to be one of the better hotel options in the immediate touristy area. *There is a AG Restaurant on premises , as well as Spa for your pleasure.* Thank you for reading. Have a good day!

    A beautiful hotel within walking distance to many falls attractions like Clifton Hill, The Skylon…read moreTower, and The Table Rock Welcome Centre. There is a restaurant below the inn which was fabulous. Staff were welcoming and warm. Being from out of the country I had numerous questions while I was there and the staff I met were patient and helpful. The room was modern, clean, and neat. I rarely heard any of my neighbors or outside noise. The bed was comfy, water pressure in the shower was good, and the AC worked properly. Breakfast in bed is delivered each morning if you request it. It was a lot of food for me so I opted out the rest of my trip.

    The Giacomo, Ascend Hotel Collection - Comfortable king bed

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    (130 reviews)

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    We arrived on a Weds and stayed for 3 nights. The front desk associate was delightful upon our…read morearrival. She checked us in promptly and gave us some tips on activities to do. She was a doll. Our king room was spectacular. (I actually picked this hotel because I thought the wallpaper was very cool). It was nice size room, clean and the bathroom is huge! There was also a nice letter from the GM, Lenny, on the desk and I loved that. Most hotels don't do that - it was such a nice, personal touch. Our mini fridge didn't work and the maintenance gentleman replaced it immediately. The hotel has a quaint little bar and both bartenders, Kevin & Vinny, were very fun to hang with. They both live in a nearby town, Lewiston, and suggested we go there for lunch. What a cute town!! Such a nice area to walk around and many shops to visit. The hotel also serves a great breakfast. You have a choice of hot and cold items. It was just as good as any local restaurant! Overall, our stay was awesome and I would stay here anytime I visited this area again! Thank you Lenny & staff!!

    Love love love this Hotel!! I highly recommend you stay here when visiting Niagara Falls USA. The…read morestaff were extremely helpful friendly and knowledgeable! My room was very clean spacious and the view of the falls was breathtaking!! I was able to see the fireworks from my bedroom window and the Canadian side. The history and architecture of the building was incredible!! Walking distance to everything!! A step back into history!! You will not be disappointed!!

    Comfort Inn & Suites Niagara Falls Blvd USA - The back seen from Home Depot

    Comfort Inn & Suites Niagara Falls Blvd USA

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    My youngest son and I spent a night here easing closer to home after a trip to Toronto. There are…read morequite a few positives, first the hotel is very close to the border and the freeway. There are also tons of dining options a short drive away. Employees were very friendly. Room appeared clean, hotel seemed somewhat new, and the room was a fair size. The meh...pillows were awful, breakfast temperature was kind of tepid. Pool water wasn't too warm either but my son did enjoy swimming around and was alone. Overall I'd definitely consider spending a night here due to overall ease of access but no longer. It's a Comfort Inn, the stay will be ok, nothing exceptional but serviceable.

    My husband and I ditched reality for a couple days to lodge at this Comfort Inn for a Valentine's…read moreweekend stay'cation. I am a long-time Choice Privileges member and was able to get a great deal for two nights using Points-Plus-Cash, just $68 total out of pocket for both nights! This hotel is located just off of the I-190, behind the movie theater and Home Depot plaza. It seems to be a newer'ish build. One issue with the lobby, for me anyway--IT STINKS. LIKE VANILLA CUPCAKE PERFUME IS PUNCHING YOU IN THE FACE. REPEATEDLY. Most people probably enjoy this aroma, but for someone who is sensitive to fragrance, I got out of the lobby as fast as I could, and was glad I brought my migraine medicine just in case. I would recommend toning down the vanilla smell, some, sure, but this was WAY too much. We had a King standard suite. It was oddly a MASSIVE room! There was TONS of space, so much so they should really add a small table and couple chairs to the room, as it could easily fit it. The room was clean, and the bed was very comfortable. The shower had plenty of hot water and good pressure. The room also had a fridge and microwave, all clean and in working order. The hotel has a small indoor saltwater heated pool. The pool stays open until 11pm. That was nice as many hotels close up pools too early. We went down late Saturday and had the pool to ourselves for an evening swim. It was nicely warm and pleasantly quiet. One thing that wasn't quiet though--the rest of the hotel. One issue is the walls of our room were too thin. There was a youth hockey team dominating the hotel this weekend. Yes, they were loud, but even so the walls didn't seem to buffer much of anything. And these families could care less about any other guests, as they let hoards of kids rampage up and down the halls all hours of the day and night, and the room's closed door let a lot of noise in that way too. We have kids, I get they are loud, but never in a million years in all of our travels did we or would we ever let them just screaming-storm the halls. AND we even saw some adult men, either dads or coaches, wrestling with kids and banging on the walls in the hallways. Some moments of this? Fine. But hours on end? Very poor parenting IMHO, but I digress. Just a warning that if you stay here they seem to accommodate sports team families, and if they are rowdy, you will hear it. Had it not been for them, and the pungent-vanilla-chemical-fragrance smell in the lobby, our stay would have been entirely enjoyable. But due to the ruckus, I am docking a star for too thin walls and the staff didn't seem to care about the chaos throughout the whole hotel that weekend. But if we get another good deal for a future weekend getaway, I would roll the dice and stay here again.

    Niagara Falls Marriott Fallsview Hotel & Spa - Niagra Falls

    Niagara Falls Marriott Fallsview Hotel & Spa

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    Staying at the Marriott Hotel & Spa on Fallsview Avenue was an unforgettable experience! The moment…read moreI walked into my room, I was blown away by the most incredible view of Niagara Falls right outside my window. It's not just a "room with a view"--it's the view that you see all over social media, but even more breathtaking in person. From sunrise mist to the illuminated falls at night, I had front-row seats to one of the world's greatest natural wonders without even leaving my room. Late summertime is the best time to visit. Slightly cooler temperatures, less people and fireworks every night. The hotel itself was comfortable and the staff were warm and professional. The spa added an extra touch of luxury, making it the perfect balance of relaxation and excitement. If you're visiting Niagara Falls and want the best view possible, this is the place to stay. Worth every penny!

    Stay : May 2026…read more Pros Honest Review The lobby area is beautiful, with a great space for food and a bar; The food quality is good in lobby area. The spa is nice, offering a relaxing atmosphere. There is a beautiful Falls view in upper level superior rooms. Hotel Pool stay open to 11 at night. This hotel is close to many food spots, which are walking distance. They have good food at the buffet too in hotel. Cons Defintely not four star as advertised. More like a three star. Upon arrival, there's no welcome drink or immediate help; you have to handle everything yourself with lugguage. which can be hard for those who need extra assistance.They do have a bell hop but very limited . Upon arrival and departure there was one person. The carpet area in lobby and rooms need shampooing badly. Rooms have beautiful views on upper levels , but outdated. The front desk service was mixed; one staff member was excellent, but another rushed me, which is not acceptable when guests are paying their money. The spa charges an additional fee to use Oasis pools/ Jacuzzi; which is unusual for most spas, since they typically include it with the massage services. This additional fee still feels like a drawback. FYI -There are not actually pools in the spa area just jacuzzi and cold plunge, sauna etc. While the pool staff was great, with Kevin standing out, and Beth at the spa being exceptional the pool area is outdated. The ceiling is peeling and looks like a YMCA pool area. In addition , my massage at spa was okay. But no timer was used to ensure guest are receiving their full time paid for. I know I did not receive full time. All spas I have visited , use a timer to make sure you get your full time.

    Seneca Niagara Resort & Casino - Hotel Room

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    We spent one night here - Boyfriend booked the room this time, and I had no idea he had selected a…read moresuite with jacuzzi, which was a nice surprise! Beautiful view from our suite. I've never smoked, so I notice cigarette smells easily, and wasn't bothered by it in our room. It *did* reek of cigarette in the lobby and around the casino however. Unpleasant. The bathroom was amazing with a large shower. Very spacious. Room key was needed to access the elevator and your floor, which was great (*cough* The canadian side Doubletree needs this right now *cough*) The US side of Niagara Falls is super sketchy and just for that I wouldn't be in a hurry to return - I also have no interest in casinos so there's not much for me to do here. Staff was polite. Overall I would stay here if I was on that side of the border.

    From a hotel perspective, Seneca Niagara has the potential of being a five star destination. This…read moreis our third time staying at this hotel, and things have certainly gotten better since they first opened, but they have not yet achieved the excellence that I expected. The physical structure is very well designed. The hallways and rooms are magnificent. Heavy doors, cash safe in the room, adequate closet space, tastefully decorated with a Native American theme that pays homage to the elements of nature. The building materials used are such that you don't hear noise from adjacent rooms. There is plenty of parking and an inexpensive valet service if you don't care to look for your own space. The front desk staff are well trained and helpful and efficient. Their WiFi is fast with sufficient bandwidth that I was able to get some work done, sending and receiving large files without a problem. The rooms are nicely climate controlled, the shower is spacious with immediate hot water and the pressure is very good. The bed is comfortable, with good quality linens and blankets and firm mattresses. The housekeeping staff are thorough. The elevators move efficiently. They have tight security throughout the premises. All of the above is what they do right. I tried for two days to book a foot massage at the spa. No one answers that extension, so I'm not even sure if their spa has anyone assigned to answer the phones. The front desk - which also doesn't answer their phones so I had to physically go to the lobby - told me to just keep trying which I did without success. One of the reasons we booked at this hotel was because the website talks about their massages. Disappointing. There was no working electrical outlet next to the bed. The outlet that was part of the working lamp was dead. I had to pull my mattress away from the wall to find a working wall socket. There are electrical outlets over by the desk. The restaurants associated with this hotel are just fine. Three Sisters in the lobby has a very nice Buffet breakfast with excellent sausage. Everything else on that buffet is more than adequate. The wait staff do their best to keep your coffee cups filled and to bring you your check and even if things take a little longer than one would expect, we have no complaints about Three Sisters. The Western Door is a wonderful restaurant and we come here frequently and independently of the casino or the hotel for fine meals and properly mixed drinks. There are many little things that this beautiful hotel could do and should do to earn a fourth or fifth star, but perhaps their occupancy rate satisfies their balance sheet so they have no motivation to bring it to the next level.

    Best Western Summit Inn - hotels - Updated May 2026

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