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Best Western River Terrace

3.2 (26 reviews)
ModerateHotels
Open Open 24 hours

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Screenshot of company policies that are posted.

If I could give less than one star, I would. The front desk staff was horrible and unoccomedating. My niece and a small group of her friends (small being 3 others) wanted to go swimming to celebrate one of their birthdays. One of the mothers purchased a room but then was told the girls were not allowed to go swimming. Because it was against company policy to allow a "party". I'm not sure when four 9-year olds and a supervising mother qualifies as a "party", but I digress. The staff refused to get a manager, made an excuse so they didn't have to get the owner, refused to let the other mothers buy rooms so it wasn't a "party", refused to refund the mother who purchased the one room her money, and scoffed when asked to explain to the 9-year old girls why they weren't allowed to swim since they wouldn't let the adults speak to management. Absolutely horrible to hide behind a policy that wasn't even presented in writing as proof. Nor did they tell the mother who booked the room. Had they simply offered her a refund for not explaining this prior to booking or posting it anywhere for the parents to read, the outcome would have been much different.

Pizza boxes from previous guests. Don't know how long it's been there but it sure does smell once you open the cabinet.
Joe R.

There is nothing to like about this place. The reason why Im giving them 2 stars is only because staff are nice. The carpet seemed like it has not been vacuumed for years. The room itself is dusty. There's stain on the carpet that they did not even clean up. And when I opened the cabinet theres old boxes of pizza from the previous guest. When I requested for the pizza boxes to be picked up, I expected to come back to a clean, fixed bed. But they did not do it. They tell you because they don't allow maintenance to go inside the room because of COVID (and that would've been ok if they were wearing masks in common areas but they're not.) I just don't get the point. There's a lot more cheaper hotels in the area that are way cleaner and more convenient.

The white towel is the original color of these two. This is round 2 of 3 for cleaning a small area that I would walk on.

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Review Highlights - Best Western River Terrace

I chose to go next door to the Big Boy for a little different fare.

Mentioned in 3 reviews

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Continental Inn

Continental Inn

(13 reviews)

$

Adequate, more or less clean, but certainly not anything special…read more Our room had two beds, my friend and I both slept reasonably well so I suppose the beds were comfortable enough for what we needed. The lighting in the room was a little bit older, but it served its purpose. The furnishings were also a little bit worn in. I suspect the people that typically stay here don't have an issue with such things, but you could tell the items in the room were all a little bit long in the tooth. Check-in went more or less OK, although the staff seemed a bit bewildered and disorganized. It was cute when we were handed actual keys. Such a novelty to have actual keys instead of key cards in this day and age. We had to use their little dropbox to turn the keys in when we left early the following morning. This was fine of course but I would've appreciated being told about it in advance. On balance I don't think this would be my first choice for a stay again in the future.

My son was stationed on the Mackinaw for 3 years, so on a return trip home, we wanted to stop in…read moreCheboygan for a night. I have fond memories of this place. Other guests at that hotel made for a miserable night, smoking and drinking into the wee hours outside their room directly below us. Complete with a drunken brawl at one point. I also had an issue getting a hold of staff in the morning when I accidentally left something behind when we left. We'd left the key in the room, as instructed. Fortunately, I was able to retrieve it because we forgot to close the door all the way; there no one in the office until 9 am and calls to both numbers posted for help before then weren't answered. I would have told the owners myself if I could have.

Best Western River Terrace - hotels - Updated May 2026

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