If I could give this place -1000 stars, I would. My family reserved 4 rooms over the weekend and the entire experience was dreadful. Here's a breakdown of all of the rooms:
1. This room had blood on the bathroom walls, shower curtains, and curtains in the common area. When my cousin went talk to the manager, they needed to call the housekeeping from home to clean the room. They were not able to occupy the room until 11pm. Additionally, the sheets were dirty and pillows had mold and mildew in them, so much that the housekeeper had to replace everything. She stated that the lady who was responsible for cleaning the second floor never changed the sheets, she just remade the beds and changed towels. Which brings me to our room....
2. Upon entering room 214, there was a intense smell of urine. We inspected the beds and our sheets were filthy with dirt and old stains. The bathroom looked as if it had not been cleaned (dirty tub, dirty floor, dirt ring in toilet) and mirror had water spots. Our center console with the light and outlets were non-functioning/ no power. The carpet was damp and filthy!!! We were able to catch the housekeeper that was called to my cousins room and request that she change our sheets. The next day, our key malfunctioned and we were not able to get in. We asked an employee to allow us in and he opened the door without verifying our identity. That tells me that anyone could have requested to get in any room and they would just open it. That was very alarming! Housekeeping did not come to our room all day on Saturday-- we had to request for someone to come clean and replace towels.
3. Room 216's shower head did not work AT ALL. My cousins were unable to shower the first night. Housekeeping did not come to their room so they did not have clean sheets for two nights.
4. Room 218 had roaches!!! The floor was so filthy, damp, and dirty that my daughters feet were BLACK! He too, did not have clean sheets or towels. When my cousin spoke with the owner, he said that we were just looking for a discount and that they inspected the room and found beer cans which caused the roaches. Roaches do not infest a room after 1 nights stay.
Upon checkout, my dad asked to speak to the manager... an employee (Dee) stated that no one was available and that he would call later today. When my dad made his complaints, he stated that the carpet was old and needs to be replaced which is why the carpets were dirty and damp. My dad called again this afternoon, and surprisingly, the owner (Dee) answered. He must have forgotten that he told us he was an employee earlier this morning.... which tells me that he did not want to deal with our concerns.
The pool was cloudy, housekeeping threw towels over the banister onto the ground, other patrons of the hotel were drunk, blocking stairways, and harassing 2 year old daughter and myself. Patrons had a variety of pets, which concerns me due to the lack of cleanliness that this place displayed.
What makes this even worse is that, over the last 20 years, my family patronizes this hotel, as our family is from Cairo, GA. It has become a staple landmark for us during times of joy and sadness. Unfortunately, we stayed here again due to a death in the family, however, Best Western Executive Inn did not make this stay any less miserable. There was talk about BWEI being under new management, and remodeling, however, due to the lack of safety, health violations, and overall lack of compassion from management, we will not be staying here again. read more