They do an outstanding job of getting our trash and recycling. We have had service with them for 4-5 years now, they never miss on picking up. We have what they call back door service and they come up our driveway to empty what is in the cans. I wish all businesses were run as well as this one! read more

They find any reason to not pick up your bin. It's literally on the street and they missed it. Called to get it taken care of and they said it was on me because of street parking when it was clearly easy to get. Customer service is terrible too. Excuse after excuse. read more

They have missed my trash numerous times, supervisor has been emailed no response. Why do they still hold this contract. We are paying for services not being rendered. They need to lose this contract. read more

Worst experience dealing with them. I had scheduled ti get my recycle bin replaced. The crew had busted a wheel and it could not roll anymore. As instructed, i left it out at the curb on the day unstructed. Ti make it obvious i flipped it upside down on our Friday pickup which is a nonrecycling day. I come hime and my broken container is still there. I figured they missed it so i left it there through the next collection day that Tuesday. No pick up. I called the support saying they missed picking up my can. They said their records showed they sent someone out and that a can was replaced. Apparently i didn't see it. I disagreed and asked them to send the guy out and replace it. They told me no. They told me to see if my video survellance which i dont have shows them delivering. They wanted me to check with my neighbors to see if they have video. My culdesac has me on one half and 3 houses across from me. Two were vacant for sale. My neighbor saw nothing either. They told me it was stolen and that Id have to pay 100.00 for a new one. I asked if they are supposed ro pick up the broken bin when they drop the new one. She said yes. I asked why the broken bin was still out front. Her answer was we sent a bin and it was stolen and anew one is 100.00. Instead of the obvious answer that someone delivered to the wrong house, thwir workers aee perfect and never make mistakes. Not sure if this is related but thier standard of service has steadily declined since then. They leave garbage bags that fit in thier standards at the curb only pickung up what is in the cans. They dump my cans, because we have to buy our own trash cans, tipped over on the curb and let loose trash litter my street. Each trash day means cleaning up after the trash guys. read more

Late fees charged on an account before 30 days notice. Multiple attempts to try to call and pay the bill and cannot get through customer service. No service telephone number beyond rude customer service. Garbage truck sits through your trash and if they don't like what's in the trashcan. They drive back to your house and put it in your driveway. Video recordings of such. Bon Qui Qui attitude with customer service. read more

Avoid Best Trash at All Costs! This is the worst trash service company I have ever dealt with. They hire incompetent employees who can't do their jobs properly, and their customer service is an absolute disaster. They only send paper bills every three months, and last time, they sent an invoice already marked as overdue, threatening to cancel our service. We paid it immediately and got confirmation the next day that our payment was received and our trash would be picked up. But when the truck came, it just drove past our house. When we called, they claimed it was because the payment had been received just one day before pickup. The next pickup day, they skipped us again. When we called, the first woman who answered was literally asleep on the job, ignored the first call, and then picked up sounding half-asleep. She had no idea what was going on. The second representative blatantly lied, saying that even though we had received a confirmation of payment, they hadn't actually received the money for a week--another excuse to skip service. This company is a complete mess. They lie, make excuses, and don't care about their customers. Stay far away from Best Trash! This is trash company read more

These people will regularly and randomly skip picking up your trash and then they don't answer the phones. Meanwhile trash is stinking up the place. read more

The bottom of our trash can (from Best Trash) was splitting so I called for a replacement. I was put on hold but within a few minutes I was connected to Sean who quickly and politely listened to my complaint. He scheduled me for a pick up and replacement of the damaged can. Thank you Best Trash for such a nice, competent real person to talk to about my problem. read more

Customer service very bad they haven't picked up my trash since Wednesday 1/8/25 I been sending emails try calling and nothing. I hope Kingwood finds someone else to do our service. read more

Best Trash - Junk Removal & Hauling Near Me - Magnolia, Texas

Best Trash is the worst. Has anyone else had issues with receiving their invoices but getting a late fee added? Since January, I have had 2 billing cycles and they no longer send an invoice. I call and no one answer the phone and of course the voicemail is full. They increased the fee from $85 to $123 and now they are flooded with calls and seem to not care about customer satisfaction. The lady calls back and says "well you can do autopay." Absolutely not. That shouldn't be your solution to the issue. read more

AJ was a great representative!! She provided extensive information and took the time to elaborate about various scenarios!

This company has gone to crap since it was taken over by Best Trash. They drove right past my trash can today without stopping. I logged into my account, zero balance due. I tried calling them and I get a recording every time I call saying they are busy. The recording says to visit the contact us tab on their web page to report missed pickups. I tried that too. Completed the entire online form and I get an error message every time I click submit stating server error, message not sent. Office job here must be pretty nice. Dont answer the phones, direct all service problems to a web portal that doesnt work. You have to wonder who manages an operation that doesnt answer their phones and their contact us portal doesnt work? Residential was much better when they were running this company. read more

To hard to get on the phone and when you do they lie saying there going to come get your trash and don't it is really hard to find a trash company that does what they say they are going to I going to contact the bbb read more

Horrible customer service, as there is no one that will pick up the phone! I have left countless messages and sent emails; sent proof of payment; no response! Ridiculous that a company operates this way! Our property owners board is meeting and canceling the service from Best Trash will be put on the agenda! Look elsewhere for trash service! read more

Best Trash in Houston/Cypress, TX Customer service is abysmal. I've called and left 3 messages because they never answer the phone. I've sent them an email and no reply. My cc expired on auto renew and so I received an invoice to pay it manually. Paid it as soon as I received the email but I never received a confirmation email that it had been paid. There is nowhere on the website to update your cc information, either. Horrible customer service...like most other companies these days. So tired of it. Kimberly P. read more

Terrible.....So you steal our $400 ladder while it is being used on a window cleaning job. We can't get through to anyone in the company to let them know you have stolen our ladder. And my son went up to the truck driver and told him that was his property. And he says he can't stop to look. How dare you!! You're breaking the law. read more

The worst experience ever. They have charged me twice for same billing period, billed me for someone else's account, and more.

I pay for backdoor service. I am old and am scheduled for back surgery but I hauled those heavy for me cans out in 90 degree heat. Sometime my trash is picked up and sometime it is not. By the way I don't appreciate the guys on the truck laughing and waving when they were two houses away when I yelled that they missed our house. They hurriedly drove away laughing. I really dont like being discriminated against because I am old. Customer service basically blew me off. I was on hold for 30 minutes and then the girl just said attach photos! Of what? They had already skipped my house. WORST COMPANY EVER!!!!!!!!!!! read more

Can't get a hold of anyone. I cancelled 4 months ago and they are still billing me. I've emailed, called, left messages when their voicemail isn't full!!! Awful!!!! Do not use!!! read more

Thank you Destiny! Our trash can was broken after a pick up and Destiny was quick to get us a new replacement ASAP!

Barbara with customer service solved my issue with trash container quickly, great experience and proficiency.

AJ is so attentive and knowledgeable and patient. She's able to give a clear cut info and instruction on how to address my concern.

AJ was fantastic after I thought I was losing hope in someone returning my phone call. AJ knows how to keep a customer's spirit up and was very professional throughout the process. Best Trash is blessed to have a great asset working for them. Thank you AJ for your superb customer service!! read more

Try calling customer service for support, no live person ever answer the phone. Left vm three times and by 5:30pm got a call back. They need to do something about this. read more

Worst customer service ever. We cancelled our service back in Nov 2024 after paying our last quarter bill. They said a refund would be sent in 4 to 6 weeks. It has now been 4 months and no refund has been delivered. We have made numerous phone calls, left messages and filled out their online form. They don't return phone calls and if you are lucky enough to get them to answer the phone, their explanation is always the same. The refund will be sent in 4 to 6 weeks. They have never responded to why we haven't received this refund 4 months later. read more

The lady I talk to you was absolutely amazing and the manager that she went to with my issue was also very effective and kind and understanding. I could not be more satisfied with this company and those that work for it and the manager that's managing it. read more

AJ was amazing! Super helpful and very professional from start to finish. She really took her time to make sure I was taken care of and didn't rush anything. You can tell she genuinely cares about her customers. Great experience all around. Thanks again. read more

Horrible customer service... Never returned call as I am paid in full & didn't collect trash. Doesn't even rate 1 star. Wouldn't recommend to anyone. Beware........ read more

Worthless. Drove past without picking up my trash. Zero customer service! No one answers the phone or messages. Don't bother with these hillbillies! .going elsewhere....well bye! read more

The worst company ever ,I tried canceling my service for 3 weeks because of non pick up and No one will answer phone tried to email but it won't go thru so I finally mailed a letter, NO response , so I look on my Credit card statement and they have charged me for another 3 months of service.DON'T USE THESE PEOPLE read more

Local, efficient and involved! This is not a giant company, they work hard to insure everything goes well for your trash pick up. There are time when mistakes are made and when that happens all it takes is having a cool head and realizing its just trash, they will come and take care of it. Please look at using this company, they do a lot for the price read more

We signed up for there service paid in full gave them address they said would start our service on September 2. The on September 1 call said can't pickup trash but if we still want service we would have to walk trash 1/4 mile so they because would be to to had to turn around on our street. So no value for service. Then I said just refund my money and they said it would take 10 days. read more

Wow, wasn't expecting the company to basically DOUBLE the agreed upon price when I signed up. Considering fuel prices have gone down significantly as of late I expect the company to reevaluate & lower the prices soon read more

We have been using this company for a little over a year. I can honestly say that our trash pickup has been pretty normal. This company seems to be reliable at providing the service we pay for. I now have a little problem with RRandR and they will not return my phone calls or emails. Here is what happened on 8/31/23. Marisa, thank you for taking my phone call today. As I explained on the phone, when your men were loading my trash, I was in the process of removing my trash bag from the trash bag holder. I asked your men if they would also take a tree limb. They said yes, so I took off to retrieve the tree limb. To my amazement, they drove off with my trash bag still on the trash bag holder. I started yelling after them and all they said was to put the tree limb out for next week's pickup. Since the truck was going down the street, I could not chase them down to retrieve my trash bag holder. Please take a look at the video of today's pickup and you will see what I am talking about. I have attached a copy of the invoice for this trash bag holder. With tax, I paid $47.20 for it. I would like to be reimbursed for this. Call me if you have any questions. Marisa (their employee) said she would take care of this. Now they won't even speak to me. read more

Used them for two years and their price was exorbitant!! I finally found a excellent trash service with extremely great price - Country Corridor Disposal!! read more

Not my job to pick up their mess on my street and road. Don't use this company ! Honestly. This isn't the first time this has happened either. Called the call center right after they left. The lady told me to take pictures. I would've but didn't want to get ran over. They didn't even empty my trash can ! They need to grow some muscles. I'm sure they are paid well. I will be looking for a new trash company when my contract end. Meanwhile I'll meet them at the road to make sure its correct. Customer for 6+ years. Sad, very sad. read more

The is the worst trash service provider EVER! Someone named Diana N from customer service is racist, rude, and unprofessional. She is undertrained and her manager Vicky needs to train her on how to provide a good customer service. I moved out from a home because they would not pick anything and they are so picky, therefore I called to cancel my service because I literally moved out but no one picked up the phone. So I emailed their customer service email and Diana N responded saying "why are you canceling the service" then I replied saying because of your services and many times your company refused to pick up my trash and I have that noted in previous emails with them. She then tells me that no refund will be issued and we will keep the money until the quarter ends which is 2 months away. This company is all about money, and don't provide any customer service satisfaction. I have a recorded call from Diana N saying "I don't care about customer" She should be fired for keeping my money. And she also refused to give me the manager's contact information like an email address or extension. I'm so disappointed in this company. read more

Constantly drive by full trash cans without emptying them. Calling does no good! The office staff is nice, but the issues still don't get resolved. read more

This is the most unprofessional company towards customer service I have ever seen. First off, after a customer has been bounced around for hours and to multiple people, they last thing the rep should be is rude to the customer, basics 101. My house sits at the top of a cul de sac. They never pick up before entering, they used mine as a marker upon exit of the sac. I have been told this many times from all the drivers when I have done goodies and being outside to take the kids to school. I have also never had any sort of issue as the crew has always been extremely pleasant. This particular driver intentionally skipped my pickup and then when I asked the truck crew if they were seriously refusing my pickup, told me they would circle back around. I called customer service immediately to report it at 8am. When the truck did circle around, the driver again intentionally flew right past. After calling customer service multiple times all day long, they were unhelpful, unapologetic, and one was so rude and used the excuse that the cans weren't out there at 7am on the dot, when they clearly were like they have been for years as the truck is in the cul de sac. Then while on the phone with them, the truck was in our park area getting trash and still did not come to pick up. Between customer service and operations, they do not care about their customers. This should have been an easy task to cross off but instead blew up into an all day complaint with zero resolution on their part. Now when I call back, my calls just go to voicemail. This will be brought up at our next HOA and a complaint filed to our MUD to push to change companies. They don't deserve our residential contract. read more

Best Trash - Junk Removal & Hauling Near Me - Magnolia, Texas