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    Best Tile Hampton

    5.0 (2 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 2 months ago

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    1 year ago

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    Sunbelt Rentals

    Sunbelt Rentals

    (3 reviews)

    I rented a 24in trencher for a home drainage & root barrier project at the Woburn, MA location. I…read morepicked it after after 2pm on a Friday so I had it all weekend (max of 10 engine hours) at 1 days rental cost ($320 total with self pickup). I was planning on doing my trenching the following day, Saturday, so I could get an early start & finish. Upon unloading the trencher, placing it in the work site on Friday for the following day I noticed a problem. The rubber mud flap like protection above the blade was chewed up & folded inward not outward causing it to rub against the blade. I took some photos to protect myself from blame & assumed that would be that. Upon starting my trenching the next day I noticed this worn out/defective rubber flap was also interfering with the auger that removes the soil from the trench. Although the trencher worked perfectly, easy to use, first pull start, it was only doing half the designed job. I would need to remove all the would be trenched soil, rock, roots, by hand now. While not wanting to increase the size of the trench by shoveling it out with A typical spade. I took photos of the finished job, documented the issues, then sent them all in an email to the shop manager informing him I'd be seeking a partial refund upon returning the trencher. That is exactly what they agreed to without hassle or delay. The manager didn't put up a fight over the partial refund & made it easy for me. That is not something I'll forget when I need to rent equipment in the future. When there was an issue they did the right thing by me. I don't know what anybody else could ask for other then maybe cheaper pricing. It did seem a bit much for a days rental (though I'm not in that field of work so?) but Home Depot no longer carries this equipment in my state & what heavy equipment rental or project in general ever turned out to be less then hoped for anyhow.

    I will not do business with this company after talking to KEN on October 4th. After asking for a…read moresimple day rate on a standard tool he wanted to know my name and company. I said "John smith" to keep things moving. He had the audacity to say "that's what it said on your ID?" Wise guy jerk. Good bye

    Best Tile Hampton - buildingsupplies - Updated May 2026

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