I recently contacted your office to request a referral to a dermatologist for my daughter, who has…read morebeen experiencing hair loss. She has already tried medication prescribed by a doctor in India, but unfortunately it hasn't helped. I was told we would need to come in for a visit in order to receive a referral. During our appointment, the doctor entered the room and immediately said she would refer us to a specialist, possibly for a biopsy, without examining my daughter. That sudden mention of a biopsy was alarming, and I asked if she could at least take a look and possibly recommend any medication in the meantime. At that point, the doctor responded in a dismissive manner and said, "I don't want to try like your Indian doctor." I found this comment extremely inappropriate and culturally insensitive. It was hurtful and unprofessional, and it made us feel judged and unwelcome. When I asked again about the dermatologist referral, she told me a referral wasn't even necessary and that I could book directly. I'm still confused as to why I was required to come into the office if no examination was going to be done and no referral was needed. This was a very upsetting experience, especially considering the respectful care we've received from Dr. Harvey in the past. There was a clear lack of compassion and professionalism during this visit, and I believe this behavior needs to be addressed.

We love the staff at this office, and the fact they have Dr. Blaske, a child psychologist on staff…read moreis especially wonderful for my neurodivergent household. We travel from east of Fayetteville to use this office, and it's completely worth the drive. Currently it's been really difficult to get a same day sick appointment, but I find using Walmart Health as an urgent care for things like strep and flu testing is adequate while keeping more complex needs here with Dr. Harvey.

This hospital does an excellent job of caring for children. We have utilized it several times for…read morethe emergency room and we have also had one of our children. Have a procedure here. The rooms and all of the hospital are brightly, decorated to attract children and cause them to want to be here. The staff are extremely friendly, very thoughtful, very supportive and encouraging and extremely proficient in their jobs. We are grateful to have a world-class facility so close to our home and our children can use.

My son was life flighted for a level 5 spleen laceration. The nurses and surgery team were great…read more Parent "beds" were like rocks. Could have been informed the tablet was for patient's entertainment before the last day, but I won't hold it against them. Brea, on 3d was very patient with my needy, button pressing son. Thank you, Brea!

Doctors I have had there were fine, but the two receptionists should have been more welcoming…read more Their faces looked like they were judges or warriors who had a battle field furies. When parents take their children there, especially after a long working day, they must be stressed enough to not feel acceptable seeing two unemotional faces! Do better, girls if you guys want to have your customers! in

From 2019 until now, Dr. Andrew Koehler has been an incredible part of my son's life. His energy,…read morekindness, and the genuine connection he builds with children are rare to find. I just want to extend my heartfelt thanks to him for everything he's done for our child over these years. Thank you so much, Dr. Koehler; we're truly grateful.

Quick and friendly check-in with a waiting room that really keeps the kids entertained…read more Every wall is covered with the coolest animal paintings. It makes it very kid friendly.

Quick. Friendly caring staff. Doctors take their time and take care of your child. They explain…read moregoals for the care. They listen to you!!!! They put your child first. We drive 30 minutes to get here passing other pediatricians.

NWA Pediatrics will not vaccinate your child without a wellness appointment, which is impossible to…read moreschedule in any reasonable timeframe frame. Yet you can just walk into CVS or Walgreens in many towns with no appointment and get your child their regular vaccines. This policy is wrong/ don't hold our regular flu or MMR vaccines hostage to your appointment preferences. Your policies are outdated.

My daughter has been misdiagnosed more than once at this clinic. 2 doctors, on the same day, missed…read morean ear infection wish caused her to have a seizure. Then, one of the doctors said she didn't have hand, foot, and mouth disease, and she did. We took her back last week because she was showing signs of an ear infection, which the doctor said she didn't have one. Guess what? She has one! Get some competent doctors at your clinic!!

Ive been having pain in my knees. I wanted to see a real doctor about my knees .But all the fo st…read morethe clinic is look at my knees and give my physical therapy. Duhh lets take care of my knee issue first. Fix first yhen physical therapy in that order . Its not rocket science. The clinic is great at the small stuff but not yhe big picture. Thank god for better doctors and better family clinics like in Fayetteville. Am just getting a new doctor in a better facility. Michael

My daughter had to go in for an appointment during the after hours and due to Covid the check in…read moreprocess was not the same. When she first arrived the door was locked and even though the receptionist looked up and seen her she did not bother to let her in. After going back to the car and making a call she instructed us to go to the door which was now unlocked. Upon checking in the receptionist began to speak Spanish thinking due to my daughters complexion she was Hispanic do after we spoke English she then was very short and rude with us. I have found the entire staff to be very rude other than the doctor which is why I continue to go. The care in that aspect has always been great but as for the rest I just feel as if a bother to everyone there

The medical care provided at this facility tops the quality of care given to me from the VA…read morehospital, by far. It's taken me a while to get used to this southern hospitality from the doctors and nurses here. I have received care from Northwest as well as Washington regional. And none of them come close to the positive experiences I've had here at Mercy. 5 stars all around

Dr. Donell was my daughters Doctor and every time she is sick he never has openings for her this…read moretime of year RSV is going around and my daughter just turned 1 and just started at a new school, there's been 5 cases of RSV and Dr. Donell still didn't make time or effort to see my daughter. Because of the of inconveniences Dr. Donell we decided to switch my daughters primary care doctor. If there was a option to rate half a star I would