I have been a patient of Dr. O'Connell for many years now and I have had only great experiences…read morewith everyone there. The front desk staff are friendly, helpful and always willing to try and find you an appointment time and day that will work for you. Dr. O'Connell's nurse is very patient and handles messages that I send her (frequently) in a timely manner, often within a very short period of time. Kristi is extremely helpful, knowledgeable and does a fabulous job. Dr. O'Connell is the best doctor, by far that I have ever had. He is truly concerned about and committed to his patients. He does everything he possibly can to meet my needs, answers questions truthfully and explains everything to my satisfaction. I just can't imagine having a better experience anywhere else then I do at MANA North.They are all pretty amazing professionals! Thank you for all that you do. Veronica W

The front desk staff, when not gossiping about their most recent dates, which I had to listen to…read moreone day while they could not seem to get a follow-up appointment scheduled and my copay processed is rude and inconvenienced by the simplest of questions. They act as though they are too busy to help. I guess they are too busy discussing their social lives! I would send messages through the portal for an appointment and they seldom responded in a timely manner. If they did respond, they give you excuses to cover the fact that they ignored or forgot to check the portal. If you need anything within several days that is not going to happen. They will refer you to their MANA Urgent Care clinics because it is apparently too hard to schedule you with your PCP. Random charges are affixed to your account for asking a question through the portal. I have never had this happen at any of the MANA clinics before I switched to MANA-North Fayetteville. If you leave a message for the clinic manager she won't call you back. I am done with this circus I have another PCP lined up out of the MANA system. The office experience ruins the entire clinic. This review is not a reflection of the care that I received from Dr. Abby Baldwin or Dr. Lauren Thompson both are wonderful doctors and I strongly reccomend either. If you want a rude administrative staff and an office manager who does not return calls to simple questions then this is your place. Common sense and patient service seems to have left the equation.

Doc Abernathy makes time for you and then takes the time to explain his reasoning in a manner a…read morenon-medical mind can comprehend. Excellent service-oriented medical provider with superior nurses and support staff. Efficient would be the understatement of the year. Brad Dunn

I love Dr. Abernathy! our whole family has been going to him since his practice opened and he's the…read morebest. he's much more pleasant than going to a walk in clinic and is easy to work with. Come here if you're looking for a GP in Fayetteville.

Quick in and out. Front desk has always been great. Offers televisits. Quick appointment…read morescheduling. Prompt communication if needed. A+.

Never had much of a wait. The Doctor ,PAs and the front desk girl in house are very nice . This is…read morea solid place for walk-ins or long term.

Knowledgeable kind physicians. Helpful regarding diet, nutrition, blood pressure, diabetes and many…read moreother problems.

Tyler Brockman was my PCP for several years. I ended my care here because I was prescribed another…read more( or several) different medication every visit. AVOID!

FORMAL PUBLIC REVIEW -- SERIOUS CONCERNS REGARDING PATIENT CARE, COMMUNICATION, AND REFUSAL TO…read morePROVIDE ORDERED DIAGNOSTIC SERVICES After approximately 10 years as a patient of Mission Family Practice of Fayetteville, I never imagined I would feel compelled to write a review like this. Unfortunately, my most recent experience has been so unacceptable that I believe it needs to be brought to the attention of both the public and the appropriate regulatory authorities. For years, I have experienced poor attitudes and a lack of professionalism from staff at this practice. However, my most recent experience went far beyond poor customer service. It involved conflicting instructions from staff regarding a diagnostic test that I had been told I needed. I had blood work performed while I was in Indiana, and the results were sent through Labcorp. When I went to Mission Family Practice, I brought my laboratory results and diagnostic information with me and asked Trent to review the results with me. I was told that I needed a chest X-ray. I was also specifically told that the person who performs X-rays at the office is frequently absent and that her availability can be unpredictable. I was instructed to call ahead before coming to the office to make sure she was there. I was also told that I did not need an appointment for the X-ray and that I simply needed to call ahead to verify that the technician would be available. I did exactly what I was instructed to do. I called the office the following day and specifically asked whether the person performing the X-rays would be there because I wanted to get this diagnostic test completed and behind me. Instead of receiving a straightforward answer, I was told that the employee I was speaking with did not believe Trent had told me that I could come in without an appointment. That is extremely troubling. I followed the instructions given to me by the medical staff. I did not simply show up demanding a service. I specifically called beforehand because I had been instructed to do so. I have documentation of my conversation with Trent confirming the instructions I was given, including that I should call ahead and verify that the X-ray technician was there and that I did not need an appointment. Despite following those instructions, I was ultimately refused the X-ray at the office. I want to be very clear: I am not claiming in this review that a specific law was violated. That is for the appropriate regulatory authorities to determine. However, I consider what happened serious enough that I intend to submit a formal complaint to the Arkansas State Medical Board and/or the appropriate Arkansas healthcare regulatory agency and request that the circumstances surrounding this incident be reviewed. My concerns include: * Conflicting and inconsistent instructions from medical office staff * Failure to properly communicate information regarding a diagnostic test I was told I needed * Being instructed to call ahead and then being told those instructions were not valid * Being turned away after following the instructions I was given * The overall attitude and treatment I have repeatedly experienced as a longtime patient * Concerns regarding whether patients are being provided appropriate continuity of care and clear instructions regarding ordered diagnostic services After being a patient for approximately 10 years, I find it incredibly disappointing that something as important as healthcare can be handled with such poor communication and disregard for the patient. Patients should not have to argue with the people responsible for coordinating their medical care. Patients should not have to wonder which employee's instructions they are supposed to follow. And patients should certainly not have to repeatedly call an office, follow the instructions they were given, and then be told those instructions apparently never existed. I will be taking my medical care elsewhere. I will also be documenting this incident and providing the appropriate authorities with the information I have available, including the dates of my interactions, the names of the individuals involved, my medical documentation, and documentation of the instructions I received. I sincerely hope this situation is investigated--not simply for my sake, but for the sake of other patients who may not feel comfortable speaking up for themselves. Ten years as a patient should have meant something. Unfortunately, this experience has completely destroyed my confidence in this practice. I strongly encourage anyone receiving care here to advocate for themselves, document conversations, ask questions, and make sure they understand exactly what is being ordered and what they are expected to do.

I was prepared for the wait because I have read the reviews, so that isn't my complaint here…read more My complaint is about the office staff and a mismanagement of my prescription. I left the office being told that my prescription would be sent to my pharmacy. When the time came for my prescription to be ready, my pharmacy said they never received it. I call the office and was told once again that it was sent in, I tell them I just got off the phone with the pharmacy and it wasn't. The receptionist puts me on hold to speak with the nurse and comes back to tell me they cannot give me two prescriptions. I remind them that I was never given one, and after some back and forth they tell me they will send it in. Well... some time goes by and I call my pharmacy again.. no prescription... I speak with my mental health nurse and their office calls on my behalf. The staff at MFP was not only rude, but also said my prescription was sent in. Again, it wasn't. I call them immediately after speaking with my clinic and speak with a nurse. The nurse is insisting that the prescription was sent to my pharmacy. When I tell her that this isn't my first time calling and that my other clinic called, she tells me there is no history of prior phone calls from me or my clinic. That is simply not true. After some time, she puts me on hold to come back now saying that they gave me a written prescription! They did not! I ask her why the story is changing now and she has no answer. I assure her that I did not walk out of the office with a prescription and she said she will try to resolve this. I wait again. Another week goes by and still no prescription at my pharmacy. I call again and ask to speak to the practice manager. I tell her the story, she tells me she will resolve it. But here I am, still, with no prescription ever sent in to my pharmacy. Mistakes happen. What concerns me is the repeated misinformation, conflicting explanations, lack of documentation of my calls, and the complete failure to resolve the problem despite multiple opportunities to do so. I am actively seeking for a new provider.

Dr McCall is so great. He spent nearly an hour with me and covered all bases. His staff is…read moreprecious. Every single person was happy to see their patients. Thanks so much!

The physician was easy to get into and provided good quality care. I appreciated his ability to…read morelook me in the eyes, smile, and have a decent conversation. At no point did I feel rushed. We will return.

Dr. Parker and the team are such a pleasure to deal with! I cant say enough positive things about…read moretheir caring atmosphere, THANK YOU!

I had to find a new Dr and this is the place I picked everyone here is very nice the dr is very…read moregood to me I had blood work here I would recommend this place to anyone the nurse that did my blood work I couldn't even feel it being done that's the best part

Very friendly staff. Easy to set up an appointment online. I was called right on my appointment…read moretime and only waited for the doctor for 20 minutes which is just fine. Dr. Covert was very knowledgeable and helpful. He didn't rush me. I think I've found my new doctor!

The online check-in process resolved my waiting time down to less than 5 minutes for my appointment…read moreto begin. Kelcey, a nurse for Dr. Haws, was attentive, a great listener and gave me comfort with her empathetic smile. Dr. Haws is a caring and methodical physician who went to great lengths to diagnose an issue I had been dealing with for a few weeks. His bedside manner was caring and detailed. Dr. Haws has continued to be the most effective, responsive and caring primary care physician I have ever attended. Highly recommend Dr. Haws and his team at this clinic for your primary care needs.

MANA has a mission s that says they want to provide excellent healthcare and they will treat…read morepatients like family. That's not true in my experience. After seeing a certain doctor for a couple years not to mention any names but his initials are Andrew Coppola I asked MANA to start seeing another doctor cause I was tired of being disrespected by this one. I thought it was a fair request. I got a certified letter in the mail in a few days saying I wasn't welcome at MANA anymore. I called the office manager to ask why and was told "because you asked for another doctor. The doctors all work together and if you don't want to see a particular one then you can't see any of them." I guess it's just too much to ask to have a doctor that isn't rude, childish, and has a bad attitude. Do yourself a favor and find healthcare somewhere else.

This is really an excellent medical clinic. The office staff are efficient, there is a large…read morewaiting room, the waits are short, and my doctor is a very good listener.