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    Best Practice Psychotherapy

    5.0 (1 review)
    Open 9:00 am - 8:00 pm
    Updated over 3 months ago

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    2 years ago

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    Turnbridge

    Turnbridge

    3.3(39 reviews)
    3.9 mi

    I cannot say enough wonderful things about our experience with **Turnbridge**\. Our family member…read morespent over 30 days in their care, and from start to finish the entire team was exceptional\. Every staff member we encountered was professional, knowledgeable, patient, and deeply compassionate\. It's clear this is more than a job to them--they truly care about the people and families they serve\. Turnbridge also understands that treatment is a journey for the **entire family**, not just the individual\. The support, communication, and education we received were incredible and will stay with us for life\. What could have been an incredibly difficult time instead became a period of growth, hope, and healing because of their team\. Knowing our loved one was in such caring hands brought us great comfort

    I spent approximately 19 months at Turnbridge from September 2021 through May 2023. My family paid…read morea substantial amount of money because we believed I would receive safe, professional, trauma-informed treatment. My lived experience was profoundly different. I personally witnessed staff replay CCTV footage of serious client-on-client violence for groups of clients while laughing and mocking the person being attacked. After I was assaulted with a heavy wooden chair at 90 Ford Street, I remember staff later replaying the footage and mocking me for flinching. I also disclosed a sexual-boundary incident involving another client to people in the Turnbridge environment while a staff member was present. I do not recall receiving a formal interview, separation plan, or meaningful protection afterward, and the harassment continued. During an asthma attack, I asked a staff member for my prescribed inhaler and was initially refused because he claimed I was "faking it" and "getting high" from albuterol. My PlayStation 4 also disappeared from a Turnbridge residence, and I do not remember any meaningful investigation, report, recovery effort, or reimbursement process. My intake experience also raised serious concerns. During the drive to Turnbridge, I openly told friends that I believed I was entering a 28-day program. I remember signing contracts at 189 Orange Street before being told by the staff member who transported me that Turnbridge was actually a year-long program. These were not isolated personality conflicts. They raised recurring questions about supervision, medical access, sexual-safety complaints, informed consent, missing property, incident documentation, staff conduct, and how criticism was handled. I have since compiled a detailed evidence memo that distinguishes firsthand experiences from secondhand allegations and identifies records that should exist. Connecticut DPH has opened an investigation into care and services provided by Turnbridge. That investigation is ongoing and is not a final finding. Parents should ask for written answers about incident reports, CCTV access, medical protocols, client grievances, sexual-safety procedures, staff vetting, property-loss policies, expected program length, and what happens when a client says they feel unsafe or wants to leave. Recovery is necessary. Humiliation, indifference, and preventable risk are not treatment.

    Best Practice Psychotherapy - c_and_mh - Updated August 2026

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