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best optical by eleven

5.0 (1 review)
Open • 10:30 am - 7:00 pm

Services - best optical by eleven

Eyewear fitting

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6 years ago

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Walmart Vision & Glasses

Walmart Vision & Glasses

1.0(2 reviews)
0.3 mi

Don't confuse the Walmart vision centers with the optometrists next door who check your eyes/give…read moreyou the prescription. The people next door are actual professionals who understand customer service. I walked in with my prescription on my phone (heads up, you need a physical copy) and knew which contacts I wanted to purchase. When I was told I needed the physical copy, the employee said I needed to obtain one from my optometrist who's located in Houston, go figure. She said she could call to have the optometrist fax it over, so I gave her the number and she called. She said they didn't pick up so she asked for the number again and called a second time to no avail. I walked all the way back to the other side of the store and looked up my optometrist's number while I was walking to my car. Google said the office was still open, so I gave them a call and they picked up ON THE FIRST RING. I told the receptionist I needed my prescription faxed over to Walmart and they replied, "Is this Cynthia? Walmart just called and hung up on me." By the time I walked back into Walmart to the vision center, they had already faxed over the prescription.

I went in to pay for my contacts prescription that my doctor had sent over to them! And older lady…read morewas sitting at a computer no one else was there! I stood outside the roped off area for a while and she paid no attention to me! I finally said I need to pay for my contacts! She finally got up and said what's the name I told her she looks around for a few seconds and then she said we don't have it! So I go back out in the heat to the doctors office! He said he personally hand it to Barbara well I go back and tell the old bag what he said she said she's at lunch! I said what time will she be back ! She said I don't know! So I left ! I have never in my life been treated so poorly in my life!

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Walmart Vision & Glasses
Walmart Vision & Glasses

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Castle Hills Eye Care - It's our 5th Anniversary! 

Thank you for trusting us with your vision for the past 5 years. 
Here's to many more!

Castle Hills Eye Care

4.2(14 reviews)
3.7 mi

Find your forever Eye Doctor Here!!!…read more Amazing office, convenient location, super friendly staff, reasonable pricing, and exceptional doctor, what more could one ask for from their eye doctor!!? From the get go, when inquiring about services and scheduling, the staff was patient, friendly and helpful! The office was welcoming, bright, and had the latest styles in eyewear! There was a quick check in and insurance verification. Then I was taken back immediately- practically no wait! The pretests were great, thorough, and after a few health questions, I was seen by the doctor. Dr. Hashemi was exceptional in the service he provided. He asked questions to understand my individual needs and addressed my concerns thoroughly. He was super sincere and genuine in his approach and provided great insight! He checked my eyes and went over how my new prescription may make me feel and what to look for in my trial contacts and we scheduled a follow up to ensure proper fitting and overall satisfaction. I HIGHLY RECOMMEND Dr. Hashemi and Castle Hills Eye-care!

Not Good, Too Expensive, Not Recommended, not Good attention from the employees, the Clients need…read morea much better attention because is not Free

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Castle Hills Eye Care - Act fast! This exclusive seasonal promotion is only available until end of May 2026! Don't miss your chance to enjoy these special savings.

Act fast! This exclusive seasonal promotion is only available until end of May 2026! Don't miss your chance to enjoy these special savings.

Castle Hills Eye Care - Double the Style, Double the Confidence.

Double the Style, Double the Confidence.

Castle Hills Eye Care - Our Success is Made Possible by You.    Be sure to check back with us, follow our updates, and stay tuned for announcements.

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Our Success is Made Possible by You. Be sure to check back with us, follow our updates, and stay tuned for announcements.

Distinctive Vision Care - David Dinh, OD FAAO - Optometric Glaucoma Specialist, Therapeutic Optometrist

Distinctive Vision Care

4.3(16 reviews)
6.4 mi
•$$

Poor customer service at front desk. Would not recommend. Was told my contact lense would arrive…read morenext week and the sample they give me should last till then but was only arrived two weeks later. Ask if I can get more samples meanwhile and was denied with condescending tone.

I've been wearing contact lenses, glasses since I've been 11 I am now 30. I left today paying for a…read more"premium contact lense fitting" out of pocket cost me $90 rather than my usual $40 STANDARD contact lense fitting. I do not wear gas permeable contact lenses I do not wear kerataconus lenses I do not have a high prescription (always been in the -1.25-1.75 range) I do not wear multifocal or bifocal lenses or Toric lenses I'm your straight standard single vision contact lens wearer. Although today I was told my contact lens fitting would be $90 due to the "complexity" lol of my prescription (OD BEING -1.00 OS -1.25) and me being a new patient I have never had to pay this in my life I've always gone to see new optometrist in the past and me being a new patient was never an issue or to cause me to have to pay more. Nothing has changed as far as my RX goes I know she doesn't know that but I'm in the same disposable contact lenses I've been in for years. I was really taken aback at the checkout process the young man was helpful and did go ask the doctor as to why I fell under a "level two" versus a level one and came back with me being a new patient and the complexity of the visit blah blah blah. It's quite unfortunate I had every intention of using my benefits to purchase my contact lenses for a one year supply at this office although due to them not being upfront with the range of cost before hand explaining my benefits and how me being a new patient that I would fall under a whole other category rather than the surprise at check out I decided not to purchase anything from this office. Learned from this situation that every office def has their own policies in place . Although should that be the case that being "new" would put you into the category of a "premium" fitting then all benefits and office policies should be reviewed beforehand with patients I worked at CARGO EYECARE LAS COLINAS as a certified Paraoptometric assistant for almost 4 years and I am very well versed in understanding benefits etc and working at that office we always went over expectations of cost with patients beforehand that's what you call GOOD CUSTOMER SERVICE. That's why I didn't question anything because I knew and understood my benefits prior to the visit guess I was wrong. So just an FYI to potential patients be sure to know what you may have to pay for a contact lense fitting. I even called Eyemed my insurance carrier and explained the situation they stated they've never heard anything like that and weren't much help visit was done and paid I was just calling them to see how or why I fell into a premium fitting There's a big difference between $40 and $90..... Provide your patients with proper expectations beforehand Dr. Ta this is definitely something that should be implemented at the front end since this is how business is conducted here that way there aren't dissatisfied patients and surprises at checkout. ***

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Distinctive Vision Care - Diane Ta, OD - Optometric Glaucoma Specialist, Therapeutic Optometrist

Diane Ta, OD - Optometric Glaucoma Specialist, Therapeutic Optometrist

Distinctive Vision Care
Distinctive Vision Care

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best optical by eleven - opticians - Updated May 2026

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