DO NOT VISIT MYEYEDR at 2810 E Trinity Mills Rd Apt 173 in Carrollton, TX! They erroneously billed…read moremy primary health insurance instead of VSP for my annual eye exam 10 months ago. I am unsure on how they billed my primary health insurance for any portion of the eye exam but they did (insurance FRAUD?). I contacted MyEyeDr's billing department, the office of service and VSP - all of whom are INCOMPETENT and UNWILLING to do what's right. Without confirming, Victor in the Billing department just stated billing was correct and that I would need to take it up with VSP. Receptionist Brie who is as condescending as can be also said billing was correct until I reiterated MyEyeDr billed the incorrect insurance. Brie even said she was unsure why VSP was not billed for the eye exam. Spoke with Office Manager Marshall who does NOT return calls or texts. MyEyeDr puts all the work on the client to clean up THEIR mess. ZERO accountability. Completely UNPROFESSIONAL. WORST optometry office on this planet! 0/5 stars. Would absolutely NOT recommend

Would not recommend Eric Lee at MyEyeDr due to lack of knowledge, poor communication, and unwilling…read moreto help. I have been having an issue with eyes for over 2 weeks - that has been scary and worries me daily - I work from home on a computer all day and for the past two weeks when I wake up, its a struggle to keep my eyes open. It is like my eyes are sensitive to the light --- and also the dark -- so much that I physically have to strain to keep them open, causing headaches and everyday i wake up worried my eyes will not stay open. I had paid to see a teladoc a couples day prior to this appointment -- and an antibiotic drop was prescribed, in which, I had to put in my eyes EVERY 2 hours.... after a couple days of no improvement, my mom came to my house and put a drop of medicine she had left from when she had cataract surgery a few months ago In my eyes and -- I am not kidding when I tell you it was like a miracle-- after one drop I was so relieved that something finally helped but the I could tell it might need a few more drops to completely heal all the way. Well I booked an appointment with Eric Lee at MyEyeDr. for an exam so I could get some insight on what was going on with my eyes and hopefully get some of those drops that actually worked, but instead Eric Lee wanted to prescribe me a different antibiotic and have me try something else as if I had not told him I already tried something that had proven to help. He was unable to tell me what was wrong with my eyes and said I needed to see a cornea specialist. It is hard to see the value or put your confidence in someone who is very nonchalant and does absolutely nothing to help you. He didn't know how to solve the problem, so why would I trust his judgment or try a different antibiotic, when I've already told him I tried something that works and helped. I went in seeking help... I left just as worried as I have been for 2 weeks. No reassurance, no solution, and unwilling to help.

The customer service is very good, but this establishment is way too pricey. Most places have the…read morecost of the frames on display, so you know how much you're paying. I was disappointed in the selection of frames they had (seem mediocre), as I had seen a couple of frames online that I liked, and this place had nothing that resembled either. I was more than a little surprised to find out that the frames I had selected, the best of the bunch imo, were priced at over $200. Overall, my new pair of glasses cost me over $700 (I did get the "extras" regarding the lenses). This is on me, of course, because nobody forced me to pull the trigger on the purchase. Just saying, though, that I believe the "mark-up" on glasses here is pretty steep. Just my luck, I received a coupon in the mail 1 week later from JC Penney for a 60% discount. I've purchased glasses there before, and I was pleased. Oh, well. Live and learn.

This was my first time here, and this was by far the best experience I've ever had at any doctor's…read moreoffice. From my initial phone call to set up the appointment, checking in with the receptionist, getting explanations at each stage of the appointment, and all the way to the frame/lens purchasing, it was the most informative and most confident I've ever felt walking out of a doctor's office. You can tell that Dr. Jessica Luong is very well educated and well versed in all things optometry. She was very thorough in her explanations, and she recommends what is best for the patient. The atmosphere in the office is modern and light--not like other offices where you're just dying to get out of there. Also, the staff is so friendly and welcoming, and they made my overall experience wonderful! Who knew that I could have so much fun at an eye exam? I love that this is also family-owned and operated. The two optometrists are brother and sister, and their mom helps out in the front--I am all about supporting family businesses, so this is just the cherry on top! I can't wait for my friends, coworkers, and family to ask for optometrist recommendations because I want to send everyone here so that they too can get the best eye experience. I wish all my doctor visits were like this because it makes me so much more confident when my doctor is as knowledgeable and can share their knowledge with their patients. I've never written a review this excited for a place that doesn't sell food, so I hope that whoever is reading this and is looking for a new optometrist, that you check this place out because I'm sure glad I took the chance!

10/10 amazing staff and doctor. I was literally in and out in under 30 minutes. I came for an eye…read moreexam for contacts and to place a new order for contact lenses. The doctor was very friendly and engaging. I love it here!

Top quality care , great doctor office very clean and quick…read moreno wait time Staff did great as well very polite and knowledgeable First time patient bringing my youngest son (5) here was impressive with service Highly recommend this eye doctor

I would not recommend this place. We've been bringing our kids here for the past 3 years, and this…read morewas by far the worst experience. Before scheduling the appointments, I asked the front desk three separate times to confirm that both of my children's eye exams would be covered by insurance. They repeatedly confirmed they were covered. Even when we checked in, no one mentioned any issue. After the exams, however, they told me at checkout that one child was still within the one-year period and that I had to pay the medical exam fee. If there was a problem with the insurance eligibility, they should have informed me before the appointment or before the doctor saw my child--not after everything was finished. To make matters worse, the second exam felt incomplete. The doctor only looked at the photos that had been taken, said there was no vision change, and did not perform a manual vision check. When I explained that their staff had confirmed coverage multiple times, no one apologized. The doctor came out looking upset but offered no explanation or acknowledgment of the staff's mistake. There was also confusion about my vision insurance. The front desk insisted that my insurance would not cover frames. Since I have a PPO vision plan, I went home and called my insurance company myself. They confirmed the office is in-network and that my plan includes up to a $150 frame allowance. When I called the office back, they admitted they had checked incorrectly and said my frames actually were covered. The lack of communication, inaccurate insurance information, and poor customer service made this a very frustrating experience. There are plenty of other eye care providers nearby that are more organized and respectful of their patients' time. I won't be returning.

me and my daughter have been going there for years he is great knowledgable and helped me out…read moreduring some hard times without even realiing it . 100 percent recommend!!

This is the place to go for beautiful eye glasses! Went in to get an eye glass repair which took…read moreall of two minutes. They have a wide range of options. Elite carries high end brands as well as more affordable options. You will be greeted with a smile and friendly staff. Glad i found this gem.

Exam done with State of the Art equipment which made for it fast. My glasses were delivered faster…read morethan I expected and I love them. Was even provided a trial pair of contacts. Would highly recommend.

Afsaneh, the vision center manager, was amazing. She provided some of the best service I have ever…read morereceived. She went above and beyond to get accurate information from my insurance provider and then worked to find the best deal for me. She was knowledgeable, friendly, and patient. I highly recommend her!

Don't confuse the Walmart vision centers with the optometrists next door who check your eyes/give…read moreyou the prescription. The people next door are actual professionals who understand customer service. I walked in with my prescription on my phone (heads up, you need a physical copy) and knew which contacts I wanted to purchase. When I was told I needed the physical copy, the employee said I needed to obtain one from my optometrist who's located in Houston, go figure. She said she could call to have the optometrist fax it over, so I gave her the number and she called. She said they didn't pick up so she asked for the number again and called a second time to no avail. I walked all the way back to the other side of the store and looked up my optometrist's number while I was walking to my car. Google said the office was still open, so I gave them a call and they picked up ON THE FIRST RING. I told the receptionist I needed my prescription faxed over to Walmart and they replied, "Is this Cynthia? Walmart just called and hung up on me." By the time I walked back into Walmart to the vision center, they had already faxed over the prescription.

Excellent care and attention to needs. Not hurried and time taken to explain. I had a very nice…read moreexperience. Highly recommend.

Find your forever Eye Doctor Here!!!…read more Amazing office, convenient location, super friendly staff, reasonable pricing, and exceptional doctor, what more could one ask for from their eye doctor!!? From the get go, when inquiring about services and scheduling, the staff was patient, friendly and helpful! The office was welcoming, bright, and had the latest styles in eyewear! There was a quick check in and insurance verification. Then I was taken back immediately- practically no wait! The pretests were great, thorough, and after a few health questions, I was seen by the doctor. Dr. Hashemi was exceptional in the service he provided. He asked questions to understand my individual needs and addressed my concerns thoroughly. He was super sincere and genuine in his approach and provided great insight! He checked my eyes and went over how my new prescription may make me feel and what to look for in my trial contacts and we scheduled a follow up to ensure proper fitting and overall satisfaction. I HIGHLY RECOMMEND Dr. Hashemi and Castle Hills Eye-care!

Poor customer service at front desk. Would not recommend. Was told my contact lense would arrive…read morenext week and the sample they give me should last till then but was only arrived two weeks later. Ask if I can get more samples meanwhile and was denied with condescending tone.

I've been wearing contact lenses, glasses since I've been 11 I am now 30. I left today paying for a…read more"premium contact lense fitting" out of pocket cost me $90 rather than my usual $40 STANDARD contact lense fitting. I do not wear gas permeable contact lenses I do not wear kerataconus lenses I do not have a high prescription (always been in the -1.25-1.75 range) I do not wear multifocal or bifocal lenses or Toric lenses I'm your straight standard single vision contact lens wearer. Although today I was told my contact lens fitting would be $90 due to the "complexity" lol of my prescription (OD BEING -1.00 OS -1.25) and me being a new patient I have never had to pay this in my life I've always gone to see new optometrist in the past and me being a new patient was never an issue or to cause me to have to pay more. Nothing has changed as far as my RX goes I know she doesn't know that but I'm in the same disposable contact lenses I've been in for years. I was really taken aback at the checkout process the young man was helpful and did go ask the doctor as to why I fell under a "level two" versus a level one and came back with me being a new patient and the complexity of the visit blah blah blah. It's quite unfortunate I had every intention of using my benefits to purchase my contact lenses for a one year supply at this office although due to them not being upfront with the range of cost before hand explaining my benefits and how me being a new patient that I would fall under a whole other category rather than the surprise at check out I decided not to purchase anything from this office. Learned from this situation that every office def has their own policies in place . Although should that be the case that being "new" would put you into the category of a "premium" fitting then all benefits and office policies should be reviewed beforehand with patients I worked at CARGO EYECARE LAS COLINAS as a certified Paraoptometric assistant for almost 4 years and I am very well versed in understanding benefits etc and working at that office we always went over expectations of cost with patients beforehand that's what you call GOOD CUSTOMER SERVICE. That's why I didn't question anything because I knew and understood my benefits prior to the visit guess I was wrong. So just an FYI to potential patients be sure to know what you may have to pay for a contact lense fitting. I even called Eyemed my insurance carrier and explained the situation they stated they've never heard anything like that and weren't much help visit was done and paid I was just calling them to see how or why I fell into a premium fitting There's a big difference between $40 and $90..... Provide your patients with proper expectations beforehand Dr. Ta this is definitely something that should be implemented at the front end since this is how business is conducted here that way there aren't dissatisfied patients and surprises at checkout. ***

Amazing optician, amazing selections and top notch service and quality of glasses, with great…read moreprices..

My baby took both legs of the glasses and bent it backwards, breaking one of them. I didn't think…read moreI'd get to salvage these glasses but they fixed it without a problem! Under like 10 minutes. I'm very grateful and impressed. Thank you so much!