This local company is responsive and friendly as well as skilled. I had them tune my furnace and…read morefix an issue very reasonably. they gave me a great quote on a new furnace that I will use in the spring. they also cleaned and repaired a gas log fireplace. and they are installing a new replacement. this is a great local business you can support with confidence.

Note: This review does not reflect the quality of the technicians, only the office interaction…read more I visited the office on June 2 to inquire about a possible technician shadowing opportunity. The receptionist, Michelle, didn't acknowledge me when I arrived and was playing loud content on her phone. When I finally asked for help, she was short-tempered and dismissive. I left and posted a 1-star review on Google reflecting that interaction. The next day (June 3), I called again. Initially, she was polite--until I asked to speak with a technician. Her tone immediately shifted, and she became curt and dismissive again. Later that day, I received a call from a man associated with the company, who seemed upset that I had left negative reviews. He asked, "What are we going to do about this review?" which I found inappropriate. I tried to explain why I had left the reviews, but he ended the call abruptly. I share this not to attack anyone, but to highlight a recurring issue: poor professionalism from the front desk and a concerning response to constructive feedback. A company's first impression matters, and my experience here makes me hesitant to do business with them or recommend them. Everyone deserves respect--especially customers.

Excellent workmanship & honesty, The water heating systems and showers had never worked better…read moreafter they were finished. They arrived 5 minutes early.

i had a backed up toilet on one side of my duplex office building and the first service tech could…read morenot figure out the solution. Over a period of two seperate days, I believe they sent every employee except their owner and office staff to assess the issue. Finally, technician Grant figured out the problem after a couple of hours and was able to fix the problem. Good man! I was concerned about the cost of the repair after the first few hours of not being able to correct the issue. So the next day I drove to their office with the original architectural diagrams of the building and went over the plumbing diagram with Matt. I let him know that at $140 per hour I was very concerned about the cost of all the time spent by everyone. Matt stated that they would be fair on the cost which ended up being $1700! Actually I paid for a lot of technicians to come out and tell me they couldn't figure it out. Grant did solve the issue after a few hours of digging out a new trap. Thanks again Grant! I did call the owner Scott and explained my thoughts on the service and he did lower the bill to $1400. Not a pleasant experience with Royal Flush and quite expensive on paying for most employees ineptness.

Excellent service knowledgeable quick and easy. Work was professional and above and beyond. Plus…read morecost was $25 bucks lower than the other company who didn't fix the issue. I definitely recommend

2 awesome guys came out to my house yesterday and fixed my baseboard heaters. They showed up with…read moremasks on and were extremely careful! They were also super nice and caring, and really helpful! I didn't catch their names, but I would thank them over and over again. They explained in detail what went wrong and exactly how to prevent it from happening again. So thankful for them!

Called at 9pm at night w/ a leaking 11yr old hot water tank, they (luckily for me) had a…read morereplacement tank and came out the following morning (8am or so), fixed everything, thorough inspection, thorough diagnostics, signed, sealed and delivered in less than 3 hours for a price only their competitors wish they could quote... to say I'm impressed only means its due to a lack of words and to keep this review simple. These guys are true seasoned veterans at their craft. I wouldn't even bother asking anyone else for a second opinion (but go for it!), they won't be able to beat these guys. Thank me later! (The 3rd picture is just a display of cable management to show the quality you will get from this company!) A++++++++++ 12 out of 10

March 1 of this year this company came clear up on my property without asking to install a…read moreneighbors sewer line via boring underground! I got ahold of Mr Fesler and was assured he would put my yard back to my satisfaction. he has never called written or contacted me in anyway. I have been contacting the city of Anderson of the problem. Finally, today I come home to a mess of straw in my side yard that appears to have seeds with many more tractor tracks in the part that wasn't damaged before along with large rocks all through the strawed part. I informed the city/county drainage offices. I cannot mow rocks and ruts! I am a 65 year old man that I believe am taken advantage of. By the way. The mud that has been washing through my yard all spring and has clogged an underground drain. (drainage office has no record of the drain) it's formed a sink hole in my yard. I was told I couldn't fill in the sink hole of the undocumented drain! as it carry's the water from the entire back side of the neighborhood! Yet Feslers can throw gravel mud pieces of the street in the drainage ditch that feeds it!

Our home had been vacant for 2 years prior to our purchase. So we had lots of leaks! We had Sam…read morerework all the plumbing in our manufahome to PEX. This was written in 2015 and at the time we were extremely pleased with his work. We had a second occasion to call on Sam to assist us with the water heater in Dads condo. Not only did Sam MAKE TIME in his crammed schedule to help us, but he went above & beyond to ensure that the condo was 'sale ready' for our open house this weekend! & His bill was significantly less than originally anticipated! Highly recommend Sam Robert, honest, extremely competent and an upright man!

Sam is our go-to guy when bad things happen, like when the drain cleaner ate through the upstairs…read moresink drain. Or when the downstairs bathtub started draining fast again because the cast-iron drain had rusted away. Or when we only found the complete blockage between the inside main drain and the outside AFTER we returned the good sewer snake. He's friendly yet professional, is nice to our cats, his prices are reasonable, and he does a good job. We recommend him to our friends and neighbours whenever they have a need.

Fabulous service! We got incredible service and a knowledgeable crew to fix our plumbing issues…read more They found a problem created by another local company and fixed it. The whole job cost less than the quoted estimate because it was less complicated than originally anticipated. We have found our new plumbers! Thank you Phil and crew.

As a REALTOR, I'm frequently asked if I know of a good contractor to help with plumbing repairs or…read moremaintenance. This is an easy one for me . . . I tell them to call my plumber, Munson Waterworks of Madison County. Phil Munson and his Team are A++ and I always feel 100% confident that my clients will have the same excellent service that I receive. Phil and his Team members won't recommend a repair or fix that's beyond what is necessary; they will advise you of all your options and will get the job done RIGHT the first time. Call Munson's Waterworks, you'll thank me for it later.

Went very well. Showed up on time and got right to work. Diagnosed it correctly and didn't…read moreovercharge for the repair