Do not use this company. Poor installation from subcontractors that the owner does not support, bad…read morecustomer service. call will problems the virtual receptionist just takes your number and the owner never returns you call.

Horrible experience…read more Glass door was broken in August 2023. They came within a few days for estimate. They started they would follow up. I never received any calls. I followed up with them multiple times on when glass would be in, they said they would call. I finally talk to someone on 10/16/23. They stated glass was in for a couple weeks and they forgot to call. They set appointment for repair on 11/26 at 230p. Stated someone would call when on the way they did not call and showed up earlier. They were unable to repair and stated they needed two people to repair would be back on 11/2. He stated someone would call me to set time. No one called and one gentleman comes on 11/2 states they are just there to look at it (this would be the 3rd time someone has had eyes on the door) not repair he doesn't know when repair will be. I will not be going forward with this repair. The lack of communication , lack of follow up and lack of knowledge of the techs to repair a glass door is unbelievable

Amazing selection of specialty colored/textured glass at reasonable prices with attentive,…read moreknowledgeable service. Nestled in the charming heart of German Village. Truly a gem!

Back in Sept. my grandson threw a ball in the house and broke a small pane of glass on the front…read moredoor. I reached out to a glass co. with a photo and was advised to call Franklin Art Glass. I reached out to them with photos and was asked for the address because it is a part of determining pricing. I received an emailed quote from Garrett that was reasonable. They put me on the schedule for November, which was the first available. I said fine. The two guys who came were very nice and the one guy replaced the pane beautifully. It didn't take long and I was amazed at the efficiency. I highly recommend this company.

I had a last-minute emergency and was able to get my project finished with the fast and responsive…read more I will definitely be using them

Nice phone conversation…read more However, with the stressors we've had I didn't quite put it all together until tonight when finally looking at my receipt that I was correct when I was given a price and then it become much more expensive with so called taxes and fees as the excuse when I questioned them and that's what I'm told. $40 mirror plus $16 and change for backing plus $6 and change surcharge and tax isn't almost $90. Our glass was also packaged up so we couldn't see it upon arrival. I wanted to see it but was informed it's hard to mess up up a mirror during the somewhat awkward in person pick up where we wasn't acknowledged until we hesitantly rang the bell lightly after a long time standing waiting. When we took it out IN THE PARKING LOT it was very dirty with stuff we thankfully was able to see that it was moving off of the glass BUT never thought about looking at the backing. After we was home we removed it completely and with alot of scrubbing we got it somewhat clean. This should have been presented to us professionally and clean and we should have been shown the product before packaging it up . However, they was aware we wasn't planning on using a backing on our project as long as their work looked good we didn't expect anything less as they are a professional business. LOL but the contact paper was put on sloppily and now we have to use a backing. We are afraid if we try to fix their sloppy creases it may ruin the mirror finish so costing us even more from poor work. I tried my best to smooth it myself but the photos shows what I still have that is not as bad as it was but still sloppy. We were taken on around $20 in addition to sloppy unprofessional work. It's our fault we didn't press harder against their excuses on costs. We don't typically get ripped off by local businesses and I'm usually a lot more inquisitive and this is why. Can't trust no one. Hope you enjoyed screwing us. I don't mess with karma however you all do. Glad it's not my karma. Probably should watch our statement close and change our numbers. We needed this mirror to move forward with our project but it only put us further in the hole and more behind. We should have waited for our favorite glass company an hour away from us that we usually use and next time we will. Update: I just read through google reviews to find multiples who was quoted and overcharged. Wow just wow! I knew I wasn't wrong. Crooks!! I expect a 50% refund due to the poor product of what we should have been charged on top also the extra $20 fake fees charged. Around $55 refund expected back to my card. Update: was refunded more than I asked for after an email to the owner. No apologies but lady in office when I called told me it was the owner who I had to of worked with due to the day of the week he's the only one working there then but there was two guys so ‍) but who she believed I worked with on the order and she did verbally apologize for our experience and took care of me based upon the owners email. She was very nice and professional and sent me a copy of the refund receipt.

Had a simple, common sized window break a month ago. Had Scott come out to measure and quote me on…read more3/16. That day, we placed a deposit to order the glass. Scott told me I'd hear back in 3-4 days when the parts come in to schedule, so he could come replace it. Just shy of 3 weeks later and 12+ phone calls and messages left - we still don't know if/when my window will be fixed or if the parts ever ordered to begin with. No one will respond. Receptionist is never available (Kathy) - most the calls go to a call center who cannot assist. When my husband and I have spoken to an actual customer service rep, they claim that Scott will give me a call back in X amount time (next day, next week, Wednesday, Thursday....), and we have yet to hear from anyone. Save your time and go elsewhere for glass issues/repair. Canceling the order and going elsewhere if I don't hear back before end of 3 week mark, as the customer service and follow up has been non existent.

After waiting almost 8 weeks and placing 3 phone calls I still haven't received a quote on shower…read moreglass enclosure after he came to measure. Office staff always sympathetic and apologized and said he would call me but never did.

Really exceptionally creative and talented glass artistry. I'm in awe of the process, time and…read morededication needed to create these masterpieces. One of my favorite pieces is the glass over large sheets of bubble wrap which creates such an interesting result. I first saw her work during the Columbus Open Studio & Stage event a few years ago, but have also seen her work elsewhere.

From the owner: I have been a business for 5 years trying to make it as an independent artist.read more

I am a General Contractor who specializes in bathroom remodeling as well as all flooring and any…read moreother type of interior remodeling imaginable. I have been working with Wes (my installer/rep for Eastway Supplies) for many, many years and he has done more custom glass installations for me than I can literally count. He has installed everything from simple shower glass panes, full enclosures with doors, extensive hardware, custom glass handrails, glass fireplace mantles etc... He has even installed a glass floor in my personal home! (Yes I said it, glass floor.. Awesome!) Give them a call and ask for Wes. You won't be disappointed! - Urban Home Solutions

From the owner: Wholesale plumbing supplies. Builder division that offers custom glass and mirrors and installation…read morefor builders. Custom closets, frameless shower doors. Upscale faucets and fixtures for bathrooms and kitchens. Showroom with many Moen and Delta products.