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Franklin Art Glass

3.7 (27 reviews)
Closed 9:00 am - 4:30 pm

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This is not cathedral glass, and it was not even a whole sheet to add insult to injury.

October 1st 2024 sales receipt 66002697 over the phone ordered what was told, a cathedral blood red glass and an opal glass with a dark red. What I received was a fusible non translucent opal and a burgundy on clear white. I paid 21.55 for one piece, 31.70 for the other and 35.98 for shipping. Contacted seller Jason Coleman on October 7th to explain that these two glass were not even in the same ball park for what I needed. I was told that as long as I paid for shipping that they can exchange or refund. I would like to exchange for what I want so I can finish my 3year project. That would mean that I would have to pay 35.98 for the original shipping, 35.98 to send it back and 35.98 to send the new one. That's a grand total of 107.94 for shipping. I told them that it was not worth the price of shipping and that I would not be doing business with them in the future. Update: I have posted on several sites becouse this business has bad practices when it comes to e-commerce and everyone should have the opertunity to know what they are getting into when they buy on line from them. Look at other reviews, they are all the same. These people are ripping you off. This is what was sent to me via e-mail: Hello John, I'm sorry for the delay, your email asking about exchanging the glass arrived after we closed for the weekend. As for our return/exchange policy, if you are able to send the glass back to us in good condition, we can refund you or exchange it for something else, but we can only refund the cost of the glass, not the shipping. Thank you, -Jason Coleman This what I replied: I will have to count this as a loss on my part, you stating you will not pay for shipping means that when it is all said and done I am paying over 100 dollars for shipping for 30 dollars worth of glass. All I wanted was a blood red cathedral glass which it is my interpretation that means transparent. That is not what I revived. I just will not be purchasing anything more in the future. Thank You, John

Glass purchased online from Franklin Art Glass.
Meghan T.

I order online from this business for glass supplies. Overall, my experience has been a good one. The majority of what I order arrives as described and in decent condition. However, when there is an issue, getting a hold of someone seems like a chore. It's almost like they hope by not responding you'll go away. It's not good customer service for a small business. This last round of glass, I got a couple of pieces that looked like this. I'm not sure why anyone would ever pack up and send out a product that is this damaged. I sent a message to let them know, but no one has gotten back to me. These days, when product can be purchased from any number of places, customer service is vital. I wish places like this would learn that. I am a loyal customer who prefers to find one spot to give my business to.

I purchased a full sheet of glass, cut into four sections. One of the sections was missing a big chunk, and it was broken.

It is convenient to have a local source of sheet glass. However, I've had some bad experiences in picking up orders. Twice in recent orders, one of the quarter sheets have been broken or flawed. Trying to get someone to answer my emails or phone calls is nearly impossible. A broken sheet of glass that will not suit the purpose for which it is purchased is frustrating and a total waste of money.

Randy S.

Franklin Art Glass is an 80-year-old stained glass studio nestled away on a side street in German Village. Franklin Art Glass makes stained glass, and they sell it in their adjacent store. They offer classes in stained glass making. This place is super cool. Aside from the lack of need for stained glass in my life, I dig this place a lot. Of course, this stuff is a little pricey. How could it not be?

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6 months ago

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Garrett P.

Thanks Anna, certainly appreciate the great review!

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12 years ago

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11 years ago

Beautiful work on our front door! So quick, wish we heard of them sooner! The craftsman was timely and polite!

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12 years ago

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12 years ago

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Review Highlights - Franklin Art Glass

Franklin Glass did an outstanding job repairing three stained glass windows prior to our having frames made for them.

Mentioned in 7 reviews

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Capitol City Glass & Screen

Capitol City Glass & Screen

(13 reviews)

I had a last-minute emergency and was able to get my project finished with the fast and responsive…read more I will definitely be using them

Nice phone conversation…read more However, with the stressors we've had I didn't quite put it all together until tonight when finally looking at my receipt that I was correct when I was given a price and then it become much more expensive with so called taxes and fees as the excuse when I questioned them and that's what I'm told. $40 mirror plus $16 and change for backing plus $6 and change surcharge and tax isn't almost $90. Our glass was also packaged up so we couldn't see it upon arrival. I wanted to see it but was informed it's hard to mess up up a mirror during the somewhat awkward in person pick up where we wasn't acknowledged until we hesitantly rang the bell lightly after a long time standing waiting. When we took it out IN THE PARKING LOT it was very dirty with stuff we thankfully was able to see that it was moving off of the glass BUT never thought about looking at the backing. After we was home we removed it completely and with alot of scrubbing we got it somewhat clean. This should have been presented to us professionally and clean and we should have been shown the product before packaging it up . However, they was aware we wasn't planning on using a backing on our project as long as their work looked good we didn't expect anything less as they are a professional business. LOL but the contact paper was put on sloppily and now we have to use a backing. We are afraid if we try to fix their sloppy creases it may ruin the mirror finish so costing us even more from poor work. I tried my best to smooth it myself but the photos shows what I still have that is not as bad as it was but still sloppy. We were taken on around $20 in addition to sloppy unprofessional work. It's our fault we didn't press harder against their excuses on costs. We don't typically get ripped off by local businesses and I'm usually a lot more inquisitive and this is why. Can't trust no one. Hope you enjoyed screwing us. I don't mess with karma however you all do. Glad it's not my karma. Probably should watch our statement close and change our numbers. We needed this mirror to move forward with our project but it only put us further in the hole and more behind. We should have waited for our favorite glass company an hour away from us that we usually use and next time we will. Update: I just read through google reviews to find multiples who was quoted and overcharged. Wow just wow! I knew I wasn't wrong. Crooks!! I expect a 50% refund due to the poor product of what we should have been charged on top also the extra $20 fake fees charged. Around $55 refund expected back to my card. Update: was refunded more than I asked for after an email to the owner. No apologies but lady in office when I called told me it was the owner who I had to of worked with due to the day of the week he's the only one working there then but there was two guys so ‍) but who she believed I worked with on the order and she did verbally apologize for our experience and took care of me based upon the owners email. She was very nice and professional and sent me a copy of the refund receipt.

Franklin Art Glass - glassandmirrors - Updated May 2026

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