1. Best Choice Automotive

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    Durham, NC

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    Best Choice Automotive

    5.0 (1 review)

    Services - Best Choice Automotive

    Routine automotive maintenance

    Best Choice Automotive Photos

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    14 years ago

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    JR Auto Repair - cabin air filter that I paid to have replaced, & clearly it wasn't.

    JR Auto Repair

    (14 reviews)

    I'm not a car expert, but I like to do my own work as much as I can. I bring my cars to JR Auto if…read moreI need work done that is too complicated, or that I'm too lazy to do myself. Every time I have been impressed with their professionalism and their quality work. When I needed both catalytic converters replaced on my car, I called several auto repair and muffler shops. Most said they wouldn't do the work on my car, and many quoted prices just slightly under what my dealer would charge. I finally called JR and they quoted me a much more reasonable price. I wanted to make sure they fully understood what I needed, as the other places made it seem like replacing the catalytic converters was some daunting task, but they told me it was no big deal and to bring it in. I bought my cats online, and they were happy to replace the parts and only charged me for labor. Afterwards, my check engine light went off, and all was good with my car. I've brought mine and my wife's car to JR's a few other times, and I've always been happy with the work. They are very welcoming, and do not pressure you into doing any unnecessary work. I would recommend JR Auto Repair to anyone who wants great customer service, quality work, and fair prices.

    I really liked this place at first. I was new to Durham & wanted to support a mom n pop auto shop…read more the last time I came earlier this year, I got my headlight replaced & a tire rotation for the main reasons. I wasn't sure if they actually did rotate my tires, so I called & was told yes, indeed they did. The guy on the phone told me they keep the same tires in front & the same in back. well, I just got another rotation elsewhere, & they told me my tires were terrible & had not been rotated in a WHILE. Very disappointing this company lied to my face & charged me for a service they didn't even provide. Will not be returning, very disappointing. Adding more since I just removed my cabin air filter. I also paid for my filters to be replaced, & judging by these pictures taken TODAY, these were not changed when I came in. I'm in absolute utter disbelief. Wish I could give a negative star review. You guys should be ashamed.

    The Mobile Standard - Busted cv boot after customer was told it just needed a balance and sent them down the road

    The Mobile Standard

    (3 reviews)

    I would not recommend this mechanic company to anyone. I trusted Josh and Justin to install a new…read morerear end and driveshaft in my truck, and they assured me everything would be done right and I'd be "ready to ride." That couldn't be further from the truth. They called me around 2 AM saying the job was complete and asked me to send the remaining balance. Just minutes later, my driver reported that the truck was shaking extremely bad. When I called them back, they told my driver to meet them about 10 miles away--only to then say there was nothing they could do. Since then, I have been calling them all morning with no answer. On top of that, my toolbox was stolen off my truck while it was in their possession. This entire experience has been unprofessional, dishonest, and unacceptable. I paid $4,000 for work that was clearly not done correctly, and now I'm left dealing with additional damage and missing property. If they do not communicate with me ASAP, I will be filing a civil suit and taking this matter to court. Do yourself a favor and take your business elsewhere.

    Justin responded to my request within 10-15 minutes and from that point forward, went above and…read morebeyond in every way. My daughters car wasnt running well and she took it to a local shop. We got the estimate and it was ridiculous. I know how to work on cars for the most part, but since Im in Maryland I was kind of stuck either paying the ridiculous prices or going to fix it myself 6 hours away. Justin agreed to do the work for an extremely reasonable and fair price, and did it the same day. I ordered the part from the local auto store and he picked it up and put it in withing an hour or so. He sent me videos of what he was doing as well as constant updates along the way. There is NO REASON to find anyone else to work on this car for me anymore, as I know he knows what hes doing and is reliable and reasonably priced. Very Satisfied

    Best Choice Automotive - autorepair - Updated October 2026

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