I really wanted to love this dealership. They do have good reviews on Google, which is why we gave…read morethem a chance. There was a very specific truck we were looking for: A 2017 Chevy Silverado 1500 Crew Cab in dark grey. We live in Long Beach and I made the drive out to Southgate check out the truck. It looked to be in good shape for this year and was pretty clean overall. I worked with K and Jay on the purchase. They seemed to be very straightforward, did not play games. They worked with me on the pricing and generally did not try to upsell me on anything. The process to purchase the truck was pretty fast. The interest rates right now aren't great, but we plan to refinance soon for a lower rate. We left the dealership happy. Now here's the trouble.... We've had the truck just one week and it won't start. It's dead on the street. When I was at the dealership checking out the truck, they did not have the key fob for the truck, which they explained was typical since used cars are often repo's. When I went to open the truck door when checking it out, the alarm went off. This, they said would be fixed by having a key fob made. They said that WE had to pay the $220 for two key fobs for the car. This was odd, I've never heard of a dealership making someone pay hundreds of dollars for the key to the car they just bought. However, because they did cut us slack on the pricing, I said fine. The trouble started about 4 days after purchase. The car alarm started going off each night around 2am and 3am. Then, less than a week after purchasing the truck, it will no longer start. We are getting an error message that there is an issue with the theft-deterrent system. We called the dealership and they told us to connect with the locksmith who made the key fobs. He came out and said it's not an issue with the key fob, that it's an issue with the aftermarket alarm system placed on the vehicle. The day we had the locksmith come out, it was street sweeping day and we got a $70 fine for the truck being on the street, which just added insult to injury. We called the dealership again and they said they would google what could be going wrong. At this point, we don't feel confident with that and we now have to pay to have the truck towed to GM to get to the bottom of the issue. We're pretty bummed about the whole experience and wish we got a working truck out of the deal, understandably.

While I am not a customer of this fine dealership yet, I have a story to tell about why, when the…read moretime comes for me to purchase a car, Upgrade Auto Sale is the only dealership that will earn my business. My story began when searching for a 2023 Dodge Charger SXT. Like many, I hit Auto Trader, Edmonds, Kelly Blue Book and Car Gurus. And then "CarFax", whose "AI" probably tracked me, sent me an email with a 2023 Charger SXT at Upgrade Auto Sale. It's important to let the reader know I reached out to a handful of other dealerships that had similar vehicles. I reached out to both national and privately owned dealerships, whose names I will not share. Suffice it to say, that only Upgrade Auto Sale warmly and safely welcomed my contact. The others all the did the same "hurry up, giddy up". Their approach and demeanor turned me off. It is important for me as a potential buyer, to feel "safe" and not "pushed" by a seller. Hands down, the very first time I connected with Wendy, and then Finance Manager Naji, they welcomed my inquiry about the car I was interested in. They both made me feel like I was not only their only customer, but made me feel like I was part of their family. Together we negotiated a deal on the car, and I accepted their proposal. In fact, to me, it was a deal almost too good to say no to. I quickly gave credit card data to secure a "non-refundable" deposit, to hold the car. Since I live in Central California, five hours away from Southgate, we scheduled my bringing my trade in to complete the deal in two days. After the call, I ran and re-ran the numbers, telling myself I needed to "sleep on it". After a restless night, stressed out, I finally realized I was making a BIG mistake, that the cash I would need to close the deal would be important for me to have, when my house for sale sells. I realized that the amount of cash that would be needed to buy the car we had negotiated, would be necessary for me to buy my next house in the south bay. I reached out to both Wendy and Naji, explained my needing to "back out of the deal". Naji's compassion was over whelming, unexpected and deeply appreciated. He even told me he would refund half of the "non-refundable" deposit, which I didn't expect. He said that my complete satisfaction was more important to him than a car deal, and in fact did refund half the deposit immediately. In all of my years buying personal cars, this outcome, is something I would never expect from a car dealer. Naji's empathetic response made me feel like I was important to him; like I was a part of his family. Who wouldn't want to do business with Naji and Wendy. Dear reader, I hope my story resonates. From my experience, I can truly say, if you are genuinely looking to purchase a car, truck or SUV, make Upgrade Auto Sale your first stop. You'll be glad you did! Regards, Barry Bagus

I had a great experience purchasing a car at NC Auto in May 2019. Noel and his staff were so…read moreprofessional and friendly regarding the entire purchase experience. I bought a beautiful Acura TSX that was in great condition ... flawless on the interior and exterior and that runs great. The price was very reasonable and he went out of his way to completely and smoothly handle the registration, sales tax, new plates, smog etc. I highly recommend checking out this facility the next time you're in need of a great car at a more than competitive and fair price. I think you'll be happy with the experience like I was

Absolutely A M A Z I N G. A small, family ran auto shop with some of the most compassionate &…read morehardworking people. Noah has reached out to me asking what I need, how he can help, the whole 9 yards while handling some family business OUTSIDE of the US, no charge to me. I purchased a salvaged prius at an amazing price compared to others. I came all the way from Canoga Park just to check it out and ended up putting the down payment that day. the car ran like it was entirely new with not even 23k miles. he even offered to help check my car entirely my car once it was payed off no cost to me. I get nervous like everyone else but I truly felt at ease with Noel. Not to mention his beautiful family serving this country, as well as his incredibly helpful daughter and wonderful wife. I don't understand why there's no ratings for them. I get nervous about car buying like everyone else but do NOT second guess this gem of a place

I drove away with a Red on Red, 2009 BMW 328i. This car had 87K miles on it and came in mint…read morecondition - immaculate interior, tires in great condition, no electrical problems, and one month later to date after buying it- my bimmer is running smoothly and there has been no issues. You'll get to work with Hassan on the purchasing front, as he's more than fair when it comes to negotiating. He's very patient, and he'll work with you on the numbers as far as he can go to make a deal. I had met with him a month earlier about an MX-5, and we stayed in touch for about 2 weeks...he's that reliable. That sale was obviously not meant to be, but when I came back to him for a second time to see the bimmer, we had already established a good enough rapport and seamlessly proceeded to get the paperwork signed. He also has a great shop backing him as well. Mike works with Hassan, and they gave me a new battery and new front breaks free of charge. They both will make sure the car you buy won't cost you anything out of pocket more than the down payment. Hassan has a great inventory of cars on the lot, and you can expect to drive away with a quality car as well.

This is my second time buying a car here and both times have been great. The staff is super…read morehelpful, easy to work with, and made the whole process smooth. My vehicle is in great condition and I'm really satisfied with my purchase. Highly recommend this dealership!