I recently purchased a TV from the store. Not only did the employees open the door for me and greet me, they immediately came up to help me with my order. I was in and out of the store in under 5 minutes. Thank you for the excellent service. I ordered the TV because it was a great deal. I got more than I bargained for. read more

Geek Squad success story loading in.. 3..2..1! As an Apple user, I was nearly ready to go to my appointment for a iPhone screen repair to the Genius Bar. Unfortunately, my nearest Apple store was unhelpful in this and only wanted to sell me what I didn't need presently. I made an appointment at another Apple store location two hours from me. It's good I double checked at the last minute because this store location also neglected to schedule me on their appointment list even with verbal confirmation. The Geek Squad here, however, was able to take me at short notice today and was courteous, professional and prompt. There was also no upselling either. I wish I could've got the name of my attendant, but thank you to the tall young masked man wearing glasses! I'd use them again! read more

Why we are done doing business with "Best Buy". My family has been doing with Best Buy for many years now, spending literally thousands of dollars with the company. I have heard my wife on more than one occasion, recommending to our friends to try calling Best Buy, especially for their price guarantee. Unfortunately, after dealing with their "Geek Squad" for the past ten days we are done and will be taking our business elsewhere. First off, the "Geek Squad" has always been difficult to deal with, especially their smug attitude whenever you ask them for assistance. Apparently Best Buy management has lost all control over their customer service unit. On 12/19/2019, we called Best Buy (Geek Squad) to come out and repair my mother-in-law's washing machine. This unit was purchased on December 6th, 2017 and covered by an extended warranty, which as we have come to discover, is nothing more than a third-party insurance policy. The "service technician" arrived on 12/20/2019 and while attempting to make repairs, broke the part he was trying to remove. The service technician said a new part would arrive in two days and that, and I quote, "we could install it ourselves". To-date, the ONLY part that has been received is a small screw sent by Sears, addressed to my deceased father-in-law. Why it was sent to him and was from Sears has yet to be been explained. On 12/27/2019 @ 6:56pm, my wife called Geek Squad for an update on the repairs. The person she spoke with was extremely rude and told her she would have to wait for service. When she asked to speak to his supervisor, she was told the supervisor would not help her. When she insisted, he told her they would call back. We she asked for his name, he hung up! Let me just say at this point, that ANY person who hangs up on a customer for whatever reason, regardless of whether or not "junior" is having a bad day, was late for his break or needed refresh on his cocoa-mocha latte, this person SHOULD BE TERMINATED IMMEDIATELY. I am sure that won't happen because "junior" is a just a sensitive employee who was having a bad day and needed a few moments alone in his safe room before having to deal with all the annoying, ignorant customers. This is COMPLETE, TOTAL, BS!!! My wife called back four times on each occasion she was hung up on again. On the fifth attempt (@ 7:02), a person named Saad answered and transferred her back to the main menu. At 7:19 Joe answered and transferred her again. At 7:29 a person named Angie answered and proceeded to tell my wife that "we had no warranty except for the manufacturer warranty, that Geek Squad doesn't do repairs, however they would send someone out to do diagnostics". What???? Now remember, this was already AFTER a technician had been sent out for repairs. Angie then told my wife that there was nothing they could do and that it was our problem. To be honest, it was at this point we started to feel like we were living out a part in the movie Rainmaker. We purchased goods from what we thought was a reputable company. As part of that purchase, we were sold an extended warranty that states very plainly on the invoice "5-year Standard Geek Squad Protection". NOWHERE does it say we are actually selling you a "Great Benefits" extended warranty, that the company is in Texas, and you will have to deal with them!!!! What I EXPECT is that when I need repairs, I call Geek Squad, schedule an appointment and repairs are then made in a timely manner. I EXPECT to speak with courteous, respectful REPRESENTATIVES of the company, NOT some snarky little kid what thinks that since he is way smarter than you, you are only entitled to replies he thinks you can comprehend. Just for the record, I have been in IT for thirty-five years, the last fifteen of those in a senior position at a Fortune 500 company. For the record, smart-assed little know-it-alls last about five minutes in the support business, no matter how "sensitive" they are. IMO - They are better suited flipping burgers at McDonalds. I see now that my anger over this matter is extending to what I write. Let's just end this with the following: Dealing with third party support is NOT ACCEPTABLE; since Best Buy has completely forgotten what customer service AND support is all about, we are done! Going forward, we will be making our purchases elsewhere. As for recommending Best Buy to others...not a chance. read more

Awful service. Returned an item that quit working after two months. Would not replace it because there was a new model. Gave me store credit but it would cost me $80 more for the new model. Employee told me when I got the extended warranty, that they would replace it with the newest model if needed. read more

I went here prepared to buy a vacuum cleaner. For 15 minutes no one came to offer help. I found someone and asked and was told not really their area. Next I was told they were extremely busy . They weren't too busy to have associates standing around talking with each other. I was prepared to buy the vacuum there but apparently they want to sell phones and electronics. If I could give minus stars I would. Terrible experience. read more

I recently went to this store to purchase a firestick. As soon as I came in the store a nice young lady saw me looking around and ask me if she could help me find something. I told her what I wanted and she took me right back to where they were and told me that another young lady there would answer all my questions and help me. Her name was SAM. She was so helpful and answered all my questions and told me if it wasn't what I wanted I could return it. She was so nice and helped me make my decision. It makes you feel good that some people will actually do their job and help you. There were 3 different firesticks and she ask me how new my t.v. was. I told her it wasn't real new so she advised me to buy the middle priced one. Thank you SAM for your good customer service. read more

Thieves! I can't express how angry I am! we bought a computer here and after just 3 months it quit. Since it's under warranty we took it back. they said it would be a week or two. after 2 weeks we called to check on it and they gave me some kind of run around answer. I don't think they even looked at it. So then a couple days later they tell me it's fixed. We pick it up, take it home . It worked for about a day and quit again. I'm furious at this point. AGAIN we take it back, they should come to us in my opinion. I told them I wanted it replaced with a new one. It is under warranty and only about 4 months old at this point. a couple of weeks of that they had it, I couldn't use it. The freak behind the counter tells me nobody is there that could make that decision. I leave it there and leave mad. A few days later they tell me they have a new computer for me. we pick it up and take it home. All is ok for the next couple months and then it starts randomly shutting down on us. I couldn't believe it. after all we spent on this thing! I call them again and find out we're just a couple days out of warranty and it's gonna cost us a LOT just to have it looked at. I refused to deal with them again, so I took it elsewhere. when at the other place they discovered it had evidence that it was opened up and worked on before, but this was supposed to be a brand new computer ? we had suspected that too! so They told us it was a new replacement but it turned out they gave us a used computer. we spent close to 1,000 dollars for the computer and their extra stuff. and have a used computer! Stay away from these crooks! read more

The sales associate Connor was so helpful in helping us pick out a new computer and monitor. We explained what we needed the computer for and he recommended what would be best for us. There was no pressure to buy a higher priced or more items than we needed. We had the Geek Squad load Office 360 and anti-virus software. When we went to pick it the gentleman behind the counter explained everything concerning Office 360 and the anti-virus software. Excellent customer service. We highly recommend Selinsgrove Best Buy! read more

Stopped in to pick up some things for my new apartment and had a very pleasant experience. Nicole was very helpful! Excellent customer service. read more

Really? Can't agree. Customer service at this location is incredibly frustrating. The failed 3 out of 3 times. My purpose? Find out what my choices were among their instock car audio systems was compatible with my car. First time I called hung up after being transferred to multiple people who tried to help but were clueless. Second time told that they could not find the car audio guy but would have him call me. No call. Third time I drove the 30 minutes to get there. Took 20 minutes for someone to say can I help you. Told him why I was there. He said that is not me specialty but let me find someone who can. Promising development and I appreciated his honesty. Comes back with second guy who after listening to my want said you need to talk to our car audio guy but we can't find him. I left my questions and contact information. Going on a week now... no call. read more

Rarely does a business offer such excellent customer service that I would feel compelled to write a review, but after seeing the Geek Squad go the extra mile for me, I want to return the favor. I returned to this Best Buy with a broken laptop and no receipt. Not only was the "Geek" able to retrieve my receipt, but also took the time to explain the entire repair process to me. The professionalism was amazing, and I was updated via email every step of the way. I did not have to contact the manufacturer for the warranty issue, and everything was handled with very little effort on my part. Upon returning to pick up.the device, everything was explained to me thoroughly and I even picked up a few hints to help increase the longevity of my device. They even stayed open a.few minutes after closing to help me and another that were in the store. Excellent job. And thank you for eliminating the need for future electronics shopping. Next time, I will go straight to this store and purchase there. No more running around looking for the.best deal. If they are.this good after the sale, they have earned my business! read more

I have had a good experience here. I was searching for a new laptop and aside from the "yeah my mom plays Facebook games too" comment the computer guys were wonderful and very informative. I did purchase my laptop today and opted for the Best Buy set up. They did it the same day. Great experience. read more