I would NOT recommend Best Buy or their delivery contractor, Metro Supply Chain Group (5025 Creekbank Road, Mississauga, ON L4W 5R2), for appliance delivery or installation.
After Best Buy's installer botched the installation of my fridge, it took three separate attempts to get it corrected. On what should have been the fix, the installer forced my doorknob so violently that he snapped the mechanism entirely -- trapping both of us inside my condo. Rather than take responsibility, he destroyed my door handle in the process, then left, leaving me locked inside my own home unable to get out.
This isn't a minor delivery hiccup -- it's property damage and a safety failure caused by a contractor Best Buy chose to represent them in customers' homes. Three failed attempts to install a fridge correctly is bad enough. Breaking a customer's door and walking away after locking them inside is inexcusable.
If you're considering Best Buy for appliance delivery or installation, know that this is the level of care and accountability you may be dealing with. I would not trust them in my home again. read more