Beware do not do business with this establishment. They are scammers and fraudsters an absolute con artist and whatever you do absolutely do not finance anything through them. They will tack on a bunch of fraudulent charges even after you pay it off and cancel it though they keep it open for months afterwards, packing these charges that are absolute fraud they should be investigated. The state needs to get involved and I think there should be a class action lawsuit here because I'm quite sure I'm not the only one. read more

This store has the WORST customer service I have experienced. I went in to ask the geek squad a question. Since it was almost closing (my fault. I didn't realize the time) and they added $100 to the same service I got a couple weeks ago. When I mentioned it to the kid behind the geek counter he told me if I didn't like it, to leave, so I left. He was so rude that not only will I never go there again, but I will rather pay more and drive to a different town if I ever need anything again read more

Went in to buy new Bose headphones. When I walked in I was greeted nicely by multiple people. I went to pick out my headphones and asked for assistance. A lady was walking around and said someone would be with me shortly. After 10-15 minutes of no one coming and people standing around, I gave up and ordered them from Amazon. Won't be returning. read more

Adam from the geek squad automobile services department made a routine experience exceptional. He was kind knowledgeable in my car audio installation and I witnessed him provide great, patient service to an elderly individual who was not understanding some of their technology until they did. This left that customer and myself impressed and with a better view towards Best Buy read more

I was shopping for a newer laptop and needed a way to review medical records that were on a disc. Juliette showed me the different models of laptops that would best fit my needs and helped with the purchase of a disc reader. She transferred the data on my old laptop to new one. Juliette made the entire process easy and did not pressure me to buy more laptop than I needed. juliette has great customer service skills which you don't always find in this day and age. Thank you Juliette for all your help. I will be visiting your store again soon. read more

Best Buy has to have the worst customer's service I've ever experienced. Ordered a PS5 online to be picked up in store. The status said in stock and ready in about an hour. 2 hours later still wasn't ready and the place was closing so I didn't get any help. A few years back we had a screen installed in the car, after said installation, seat heaters and back up camera no longer worked. Had to get it completely re done. I'll go anywhere else for these types of purchases moving forward. read more

Tons of helpful employees, electronics and accessories galore. What more could you ask for? I like to shop at Best Buy every once in awhile just to see all the latest and greatest things. My most recent purchase was a pair of tweeter speaker stands. Very pleased with them. Interesting observation: Customer service typically has a line but I've never had to wait in line to buy something at the registers. read more

Most rad Best Buy location EVER! I have been purchasing stuff from here since they opened! 2 laptops, 2 flat screen TV's, an iPad, a laptop, a digital camera, 2 sets of headphones and various other tiny gadgets and all of the accessories for all of the above. Their customer service reps are so knowledgable. Their warranties are unbeatable! They have a great rewards program. Geek squad knows what they are talking about. I won't ever buy electronics elsewhere. read more

Best Buy Moore - I hope they have the white Lifeproof in stock!! - Computers Near Me - Moore, Oklahoma

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First there was the ridiculous mega mouse trap at the front door, then the think they know everything but know nothing sales people. Just let me shop and get what I need...thank you! read more

Best Buy Moore - Computers Near Me - Moore, Oklahoma

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Horrible customer service. No one answers the phone for a simple question. No matter what option you choose on the automated service no one answers the phone. They leave you on hold forever. There's not even any access to the actual store. Ridiculous. Impersonal. Waste of time. read more

Horrible phone customer service. Always on hold for 30+ minutes. This has happened 4 times now lmfao

I went to get a microwave shown in stock on the Internet. When I entered I was asked if they could help me find anything. I explained the two items I was looking for and was pointed to where I could find them. I looked at the microwaves without help (it doesn't take a genius) but the other thing I was looking for is a specific micro Sd card. It was hard to find someone to help me but I did get it so one out of two isn't too bad. read more

Yesterday my daughter woke up to her phone not working. After getting the run around from ATT and Geek Squad to n the Norman Best Buy. The Norman location tech was a big jerk! I decided to try the Moore location. I booked an appointment through Apple which I would recommend for a faster appointment. I showed up to Moore aggravated and probably a little abrasive. Tyler in the Geek Squad told me that he had not parts to fix the phone but could take a look at to see if he could get it working. NEITHER ATT or Norman would even look at the phone Not only did Tyler take the time but he fixed it!! He made my daughter's day! read more

This location is amazing. Most Best Buy's I've ever been in look like they are nearing the end of a "Going out of business sale", but not these guys. Not only was the store clean and well stocked/faced, but I never needed to take more than a few paces to locate the nearest sales floor representative. They were very professional and helpful, besides. Highly recommend this location. read more

My mother went there to get some assistance and she was ignored and then she just finally acknowledged it was with a finger to say wait a minute I'll get to you and then after he was done helping the other customers he just walked off again and left my mother to sit there on her walker waiting for assistance super sad with their customer service and maybe they should hire not gin Z dumb shits read more

This location clearly cares about taking care of each customer on an individual basis to ensure that they keep choosing Best Buy in Moore, every time! If you would've asked me to review this Best Buy location several months ago, I may not have given it the 5-Star rating that I am giving it now. Long story short, I bought a Dell lap top in May, after getting it home and setting it up, it didn't work. I called Best Buy and didn't receive the best response, but I later found out it was a call center and not the specific location. Ultimately, I sent an email to one of the managers named Stacy and he was absolutely so much help! Stacy helped me do an exchange but unfortunately the 2nd lap-top didn't work either. This time, I assumed it was a manufacture problem and called Dell to utilized my warranty. Basically, they kept me in limbo for 2 months trying to fix my brand new (second) Dell computer. After months of no progress and poor service I finally decided to email Stacy again. After explaining what was going on for the second time he again promptly responded and put my worries at ease. He was sure to let me know that they were going to take care of me and correct this reoccurring problem I was having with these Dell computers. Today I went in and got a new lap top! They were so helpful and the communication with the managers to the Geek Squad was great; I didn't have to re-explain my situation. I was credited the price for my Dell lap-top and went to the sales floor to find me a new (not Dell) computer! Malik assisted me on the sales floor and was patient and very aware of my problem. He went through each option with me and made sure I understood all the terminology he was throwing my way. He even provided some examples on the different lap-tops so that I could see the differences. I really appreciated how he only showed me the computers that were feasible for me. Eventually, I selected the HP Envy lap-top that I am writing this super-awesome Yelp review on and I am loving it! Malik was extremely personable and even went to the customer service department with me to make sure my purchase went smoothly. Sabrina, another Best Buy customer service rep, personally called the bank Best Buy uses for their credit cards to assure that I was receiving all the same policy as I previously was. Overall, I would rather not be in the situation of having to exchange my computers but if I have to, it brings me piece of mind that Best Buy in Moore will go above and beyond. read more

DO NOT GO TO THIS STORE! Recently I had bought a new computer that was approximately 1200$ which was at the suggestion of employee who worked at this location! As I was not exactly " smart " on what I should be purchasing for the game I wished to play, it was suggested to me to buy the cheaper model as it wasn't an issue to run the game at full graphics... This is supposed to be the premiere electronic store??? As described above with the rating I'm sure you can imagine the employee was indeed wrong!!! I placed my trust in an associate at that department and it was no where near enough to run the game fluently... I went back to the store and asked if I could return it to get the better model... the manager came over after the employee did his best to help me as the other clown bag wasn't working that day... when this manager Sydney arrived he explained he would only be interested in selling me a apple computer in exchange for the desktop I had bought from this location... since then I have bought another computer from a different store location... Buy from Best Buy but do your own research!!! The people on the floors have no clue what they are doing and rarely have anyway to actually help... STAY AWAY FROM THIS STORE!!! read more

I came in to Best Buy on 10/7/14 to purchase a new charger for my 3DS XL. I picked up my charger and my friend found these awesome vault cases for the 3DS. I was pretty delighted to see it since it looked nice and it was very protective. Of course when I see something I like, there isn't a price to mark it. Strike one. I still wanted it because the green matched nicely with my limited edition Yoshi device, which is another reason I wanted a good case because it was indeed limited run. My friend picked the black one and we proceeded to go check out despite knowing the price. My friend went first and checked out without a problem at all, the case turned out to be only $24.99. It was then time for me to check out and with my luck my green case would not ring up. The cashier called for assistance from a male co-worker and to my surprise he turned around and said "Yes, female?" in a condescending tone. Strike 2. Friendly joking among co-workers may be the case, but I found it unacceptable to speak to a woman that way in a place that is supposed to be professional. My friend and I, who are both women, were severely offended. Let's put a strike 3 in there because someone put product on the shelf when it was obviously not available for purchase yet. Disgruntled, I waited to see if he could resolve the problem. He took the product over to customer service, walked in circles a bit, and turned around and came back. Obviously still with no solution to resolve the issue, he dawdled some more to try and figure out what to do. At this point there was about 3 people in line behind me, so it looked like I was a troublesome customer holding up the line. In reality, I just wanted to protect my $300 device that I had purchased there! With no more further attempts to resolve the problem, he said "there really isn't anything I can do about it". Then he has to audacity to ask me if I wanted to purchase the black case. If I wanted the black case, I would have picked that one to begin with. Strike 4. I'm a pretty easy going person, but then again I also work in retail. I also know that as a representative of a business, I need to try my hardest to help a customer and make sales for the store. He let $30 up and walk out. Needless to say, I've spent over $3000 here in 2014 alone and I will more than likely not return to this location. This isn't the first time I have received poor service here, and not to mention the creepy guy in the games that always stares you down. The only person I like is the kind woman who works in the Samsung department. She sold me both of my Galaxy Gear 2s. She's wonderful, kudos to her. Most other associates need a bit more help. The one who needs a lot more customer training is the gentleman who decided to address women as "female" condescendingly and offers no help to resolve issues. I'll happily drive to Norman or i240 next time. read more

I bought a refrigerator from them 7mos ago now it doesn't work been going on for weeks now paid for 3 years of geek squad in case something happened well 3 weeks of nothing but bull its still not fixed will not ever buy from best buy again we are getting screwed over big time we are out hundreds on the fridge and groceries and missed workdays to be home for them to come fix it for them to not even show up 3 times now....just got a hot fridge full of water read more

Just purchased a new hp printer. Love how helpful the sales staff are without being too pushy. Appreciated the help ordering a printer to be shipped to the store. Quick and easy purchase, will definitely keep Best Buy as my favorite place for all my electronic needs. read more

So excited to get a slightly used Mac Air for a cheaper price. Someone brought one back to upgrade to the Pro and the sale clerk was nice enough to let me know the slightly used one was an option. The staff was helpful and friendly as always! read more

Just went to this store, and being older, electronics are way beyond my comprehension. The young man, who is not on commission, was very polite and knowledgeable about TV and entertainment systems. He answered all my questions and they also had the best price on what I was needing to purchase. Great place to shop and buy! read more

Best Buy needs a better way of communicating with their computers. We started out on Wednesday evening, looking for a new refrigerator. Ours had quit working and needed to be replaced. We were told delivery would be anywhere from August to September. Remember, I told you our fridge was dead. I told them I could not possibly go that long without a refrigerator. A very nice man said there was one in the back, there at the store, so he would try to arrange for delivery next week. BUT there was no way to make the computer understand there was one in the back room. It insisted it would have to be ordered from Texas, and be delivered September 14. We dealt with an unpleasant gentleman who didn't want us to speak with a manager, he kept leading us away. Finally we called back and asked specifically for the manager, we were told he was on vacation. So we finally got to speak to one of the asst. managers, who agreed there was no way for a swift delivery. Anyway, long story short, we cancelled our order! All because they couldn't deliver the fridge that was in their store 5 miles, to our home. I guess that particular refrigerator will probably never be sold, because the computer won't let it be delivered in a timely manner! read more

I've got a Brother computer which NO ONE seems to carry ink for.... Except Best Buy! The associate led me quickly to the correct ink and then, with even more speed, had me checked out and out the door. read more

Worse customer service I have ever encountered. The stupid lady said I couldn't return an item I bought at another store! Wtf is that. That's against policy, corporate said it themselves. I would not recommend this Best Buy to my dog. read more

Worst customer service I have EVER seen! I went to 2 different Best Buy stores looking for advice/information om a Miracast setup for my Samsung tablet and neither the Moore, Ok. store or the Oklahoma City store had anyone on staff who could find the time to talk to me. I was completely ignored for 10 minutes by a half dozen staff who were exchanging pleasentries with each other in BOTH stores. Never again will I even enter a Best Buy store due to their employee attitude. read more

Sold me a Inspiron 13 Dell computer that's known to have problems with wireless connection when using Windows 10. When I took it back for assistance, I didn't get much assistance until I complained to corporate then they became much more helpful at the local store. They are sending my laptop to Dell for repair........ I'll update as this continues. read more

Service can be hit or miss at this store..........but the GM Rich is a great guy, he is the reason I keep coming back to this store.

I had to bring in a laptop that had a monitor issue, the laptop was fully covered and the Geek Squad had me in and my claim ready in under 10 minutes. They fully explained the process and set expectations with me on the next steps. Although having to pay to back-up the data before knowing if the entire laptop or just the monitor will be replaced is down point the rest was a great experience. read more

Great Customer Service! After a failed attempt at trying to exchange an item at a Best Buy in Oklahoma City within not-so-helpful employees, I went to the one in Moore and they were more than welling to help me and make it right with as least amount of hassle on my part - which is how it is suppose to be. Thank you Best Buy in Moore! read more

Wow!!! I just walked in to this Best Buy in the middle of the day on a Wednesday hardly no customers in the store. I was looking to buy a 65" TV. I looked at the televisions quite a while then walked through the rest of the store ending at the Apple computers. Not one of the many employees ever acknowledged me. Except one of the FIVE that were standing at the door when I walked out said "have a nice day mam". I will say this is very unusual for a Best Buy but I was so shocked I had to write my first ever review. read more

I called and was on hold for over 10 minutes. No one ever came to the phone. There is not an option for customer service. Where are all the employees? Where is the manager. I know they are not that busy. read more

Bought an apple watch from this store. Asked for a specific watch and band. Employee asked me multiple times which band I wanted and I repeatedly told him a different band than the one he was showing me. After purchasing the apple watch I went home and opened the package to find the band I had told him I didn't want. Returned to the store and tried to exchange the watch and was told they could not do that. They stated the band I wanted was never made for this apple watch even though the same band and watch I wanted were on display. When I asked about that band, she stated I would have to pay an extra $40 to get that band. I pulled up this particular band and watch on the bestbuy website where it was for sale and was not an extra $40. Left store. Called another best buy and spoke with manager about situation. I was told that that particular band had just sold out but could still be exchanged and reordered at the store. Employee was just being lazy and didn't want to go to the trouble of reordering band. read more