Michelle is great! always talks straight to me and is very competent. if someone os looking to…read moresave money call her.

Used them for years. Rebecca is the best. Had some issues with hail damage and she took care of…read moreeverything. Always looking for the best insurance for the best price. Highly recommend.

I am a retired (35 years) 71 y/o and am , humbly, considered a sophisticated business person …read more... CEO Fortune 500 companies etc. my wife of 49 years and I have multiple residences. This is second review I have ever made in this forum.... It is unsolicited. Pam Johnson and her team are some of the finest people I have ever met professionally. Pam is clearly a very effective leader ...her staff/team or uniformly professional, upbeat, knowledgeable, friendly, patient... I sense they would be assets to any organization with whom they were associated. In their world, they are the ATeam. GJH

STAY AWAY FROM PAM JOHNSON STATE FARM. I have been a State…read moreFarm customer for more than 20 years. I currently have approximately a dozen personal and commercial insurance policies with State Farm agents across three states. I have extensive experience dealing with State Farm agencies, which is exactly why my experience with Pam Johnson State Farm stands out so dramatically. I discovered that my auto insurance policy had lapsed and that I was no longer insured. I had not realized that I was without coverage. Anyone who understands insurance understands the seriousness of discovering that you do not have the coverage you believed you had. This was not a minor inconvenience or a routine customer service matter. What happened afterward destroyed whatever trust I had left in this agency. When someone from Pam Johnson State Farm called me, she opened the conversation by saying she had a note that I had "questions about my policy." Questions? I had discovered a lapse in my auto insurance coverage that I had not realized existed. Reducing something that serious to a customer having "questions about a policy" told me a great deal about how seriously my situation was being treated. When I expressed my dissatisfaction and told the agency that I was done with them, the response I received was: "Okay, bye." I'll let prospective customers decide for themselves what that response says about the level of concern and professionalism they can expect when something serious goes wrong. And this was not simply one unfortunate interaction with a staff member. I have personally dealt with Pam Johnson herself. My direct interactions with Pam when raising serious concerns only reinforced my decision to leave. Rather than characterize her behavior with emotional labels, I will simply say this: after speaking directly with the person whose name is on the agency, I no longer believed my experience was merely the result of an employee providing poor customer service. I originally wondered whether Pam Johnson State Farm had simply grown too large to maintain good service. My personal experience with Pam Johnson changed that opinion. I also have an unusually strong basis for comparison. I have other State Farm agents handling my policies in other states. The difference in communication, professionalism, and the way serious concerns are handled has been remarkable. So let me be very clear. This review is specifically about my experience with Pam Johnson State Farm. Insurance is easy when everything is going right. You learn the value of your insurance agent when something goes seriously wrong. That is when communication matters. That is when professionalism matters. That is when trust matters. Pam Johnson State Farm lost mine. After more than 20 years with State Farm, approximately a dozen personal and commercial policies, and experience with State Farm agents across three states, I would not trust Pam Johnson State Farm with my insurance again. I am leaving this review so prospective customers can consider my experience when choosing an insurance agent and, hopefully, so this agency takes a serious look at how customers are treated when something goes wrong. Things are good until they aren't. Choose your insurance agent accordingly.

Great people to work with. I immediately knew I was in good hands when I saw how much they truly…read morecared for my insurance needs. Steve was great and is a handsome devil. He loves dogs like I do so we got along great. After comparing my old insurance policy from American Family to his suggested policy, he showed me how poorly my old agent had me protected. Frankly it was a real eye opening situation and now I feel much better in his capable hands. If your looking for a class act agent, look no further than Steve.

The AZInsurance Team has continually met my insurance needs for both home and vehicles. Not only…read morethat, they're responsive, knowledgeable, and pleasant professionals who acknowledge you as a valued customer. All of this along with affordable rates. It's a triple win for me! Mary and the full team are at your service.

We dropped all our insurance policies with a well known major insurance company (that my husband…read moreand i worked for) 5 years ago and came to The Arizona Group Insurance to see what they could do. They found an insurance company that cost us less ($800 less a year) but gave us more coverage than that well known insurance company. Score! And the people here are SO NICE and helpful! Our account executive is Donna Scott and she is wonderful! Highly recommend The Arizona Group Insurance for your insurance needs.

Hi Debbie, EZ Window Washing here. I've been with the AZ Group coming up on 4 years now. No issues…read more Always a pleasure getting the help needed from Joseph Cook and a couple others. Today draws the line though, unfortunately. Again, Hi Debbie, as I'm sure your boss will walk in and discuss this review with you. After you hung up on me, I took the liberty of calling back and had the privilege of speaking with two other associates that verified The Arizona Group does not tell clients to "stop talking" or to "be quiet" in the middle of a sentence. 10 days ago I asked for VERY SPECIFIC information to be emailed to one of my clients regarding an audit. You verified all the information and told me it would be emailed ASAP. As time passed, I assumed you did your job accordingly. Unfortunately, that did not happen. My client informed me today that they did not receive anything they needed. So, I gave you a call today and as I was in the middle of explaining what I needed AGAIN you decided to not only talk over me but tell me to stop talking and to chuckle and laugh as my frustration over the phone began to rise (Did not yell or use profanity) Your lack of attention to detail, no sense of accountability and your entitlement to talk to clients as if they're a piece of trash underneath your shoe, baffles me. You are the prime reason and perfect example of commercial clients leaving their providers/insurance offices for others because of the lack of customer service you display. Your attitude towards me has been NOTED over the years. Also, you openly telling others on the phone, while I'm on HOLD, that you don't want to talk to me when I'm actively seeking HELP for my client, when they have a deadline to meet, tells me you should retire and find peace within yourself and a job where you'll be held accountable for your disrespectful manners. I shouldn't be telling somebody in their mid 70's to learn respect. Especially in a job where they're dealing with all sorts of people on a daily basis.

Terrible service, even by the standards of an insurance company. Better to flush money down the…read moretoilet.

Noah restored my trust and faith in State Farm insurance! I changed agents because my previous…read moreState Farm agency took days to return calls and hadn't reviewed my policies in years. Noah spent more than an hour reviewing every one of my policies, finding me discounts, and making sure I had all the coverage needed to ensure I was protected. Thank you Noah for your awesome customer service!

Suzi and everyone in her office are so helpful. We have been with them for decades and won't go…read moreanywhere else. Our rates are great and the service is excellent. Shelly has been incredibly helpful over the last few months as she helped me with my mom's life insurance claim. I'm grateful for her knowledge and support as I am navigating all of this for the first time.

Suzi and Shelly are nothing but exceptional when it comes to our insurance needs. Shelly is…read moreexcellent about answering all of our questions and explaining things in easy to understand terms. They go above and beyond for their customers.

Just switched my auto insurance today and I couldn't be more excited for the rate I was offered!…read moreBasically $60 cheaper than what I was paying with my other insurance company. Luis Alvarez assisted me with the process over the phone and was extremely professional, considerate, and knowledgeable with my questions/concerns. It's easy to switch when you have an awesome representative working for Geico!

Nothing against this office specifically but Geico in general is horrible! Rates go up for no…read morereason. The drive easy app is a joke and just an excuse for them to raise the rates every couple of months.

Very friendly! They made sure I didn't leave without getting every possible discount that I was…read moreeligible for! The lady who helped me, believe her name was Tina?, even waited on the phone for about 30 mins to make sure I would be quoted the correct price. I'd definitely recommend them as someone who moved out of state and wanted to keep State Farm.

I've had a very positive experience working with Grant Arps at this office. He was very helpful and…read moreprompt in helping me acquire new insurance upon moving to Arizona, and I would definitely recommend anyone looking for new coverage to give him a call. Thank you, Grant and State Farm!