Pésima atención al cliente , difícil para conseguir algo nadie te atiende filas para pagar no les impóeran los clientes pésimo

I just walked out of the store after waiting to buy an apple watch then being told I needed to be put on a list in order to buy the watch all while there were only a handful of customers in the entire store. Now I'll drive halfway across town to Dadeland and go give my $900 to Apple directly. Terrible business model I can't see Best Buy around for much longer. read more

HORRIBLE EXPERIENCE We went today to change our phones To start there was an interrogation before entering the store We asked for help and waited for more than 20 min and no one was able to help My husband said the service sucked and instead of being proactive they made a smart sarcastic remark like ok fine whatever Respect to customer was nil, service horrible and 20 employees laughing not helping read more

Beware! The worse return policy in the retail industry. Went back to return 2 items completely sealed, to my surprise they only accept returns within 15 days.... read more

Good customer service, decent selection of items. I do like their Geek Squad department. The couple of times I've taken my laptop , I have truly comed out a happy camper. With the pandemic, they have taken all measures to ensure safety. read more

Best Buy Doral - Electronics Near Me - Miami, Florida

Hello, thank you for your attention. This is to file a complaint for consumer abuse at the Best Buy store. 10760 NW 17th St, Miami, FL 33172 Today, June 14, 2025, where I went to buy an Amazon Firestick 4k and when I was about to pay I realized that in front of the Xajas aisle they had more than 4k but at a cheaper price and I decided to take 3 to buy them, when I was registering I noticed that the price was not the same as the one offered by the display, so I informed the cashier and when I consulted he told me that he was not authorized to respect the price, that it was a mistake. I asked to call the manager, and Carlos came. I explained the situation to him in detail. He told me there was nothing he could do because they were experiencing nationwide problems with price gouging, and that he wouldn't match the price because each Best Buy store is independent of its own discretion. I told him I have consumer rights and that it's not my fault that you, as a prestigious store, have these problems that customers shouldn't be aware of and that can harm you with incorrect pricing information or incorrect item placement. I repeatedly asked him to please let me keep the price I was offering, but Carlos defiantly said no. I asked for his phone number, and he gave it to me in a sarcastic tone, saying, "Call all you want!" I called customer service, where they gave me this email. Amidst my dismay, frustration, and feeling discriminated against as a buyer and that my rights had been violated, I hope you'll help me. I'm sending you photos of proof that my previous story is true. Thank you for your time. I hope to purchase the items at the offered price. I hope Manager Carlos respects the buyers. Thank you, Miguel T. read more

Best Buy Doral - Electronics Near Me - Miami, Florida

One star goes to one employee and I challenge management to review footage of Julian (spelling?). I came in twice on the same Saturday for a TV. He never once cared to offer help and I went up to him to ask questions. The rest of the time he would walk to other departments to talk to employees or dodge customers. Is that his job, skating work? As for the rest of the employees and store they get 4-stars. Thanks Steven (spelling?) read more

Best Buy Doral - The con-artist himself. Socializing, not working. - Electronics Near Me - Miami, Florida

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Stay away from this place full of scammer Got a laptop from best buy 2 days laters stop working i go with reciept and all to get a exchange i get told i have to pay 500 extra or exchange for a open box one like wattt screw them scammer i learn my lesson only buying amazong products from now on read more

Best Buy Doral - Scammer hub central - Electronics Near Me - Miami, Florida

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Me acerque a un empleado y sin siquiera mirarme a la cara me dijo "no puedo ayudarle, estoy con otro cliente" y siguió su camino. Ni me dio chance de preguntar o decir una palabra. Entiendo que a veces pueden estar muy ocupados, pero la cordialidad, la buena educación y el buen servicio no quita ni 5 segundos de su tiempo. Al contrario, ganaría más clientes. Los únicos que realmente ayudan son los del que se encuentran en las cajas en medio de la tienda. El señor de Samsung es muy amable y atento. Se llama Juan. read more

This is the absolute worst Best Buy. I went to buy a $600 sound bar and was overlooked by at least 6 employees. Not even a hello. One looked at me in my eyes and quickly walked away. I directly went over to ask the service manager for help and he just blew me off. Said he didn't have anymore. Didn't even look the item up. Sad really. I'll never shop at Best Buy again. read more

I came by this Best Buy in order to get a replacement strap for my brothers Iwatch. It was broken as it would not close properly. I could not locate a single replacement band for it in this Best Buy which was really frustrating. In the end, I had to continue looking for one because my brother wanted to have a watch he could use while on the cruise we were going to go on. read more

I came here looking for the Apple Watch series 6. I kept looking for the (GPS and Cellular) one without fully understanding the specs of the watch. Dominic took the time to explain to me the specs for each and made me realize I didnt need the Cellular one, I was just confused about the specs of that watch. I ended up buying the watch and the airpods pro. Not only did I leave with my stuff but also with knowledge on what I actually bought. read more

Best Buy Doral - Entrance - Electronics Near Me - Miami, Florida

We visited Best Buy Doral to get a new TV trying to get an advice from any of the salesman. Do not trust them. They only want to cheat on you. I am talking specifically about Muriel. She tried to make us buy things that we do not need it. Be careful.... read more

In the past, I didn't like shopping at Best Buy because I thought they were expensive. In recent years, however, I've found Best Buy to be much more competitively priced on their electronics and appliances. Now, it's one of my most preferred retail stores to shop for these items. Around Black Friday or the Super Bowl, forget it. TV's of every size and price range are available. I'd recently bought two of my Samsung TVs (4k) from this location. Two different sizes and both were more affordable than I've ever seen. I even compared prices beforehand with other retailers and online. I've also bought a washer and dryer from here on separate occasions. Both turned out to be Samsung brand with the latest technology. Once again, great deals on these. My latest purchase was an Amazon Firestick at the special Amazon Prime Day prices even after Prime Day had ended. Only Best Buy had this deal at the time. Overall, my experiences have been pretty good at this Best Buy location. Service is courteous. No complaints. They seemed to be well-stocked and always have what I'm looking for. read more

Not too shabby. Of you have an online order that's pricey (maybe $900+) expect a massive delay as they need to "verify payment" which can apparently take up to a day. Save yourself the trouble and just go buy it (if they have it in store of course). Other than that, Everytime I've visited has been a great experience. Staff are knowledgeable, friendly, welcoming and warm. I usually wait until I have an office day scheduled to get anything at Best buy so I can go to this location. The location near me has been a nightmare. But that's another story lol read more

Always had nothing but good experiences when I came to this location. The last time I came here, I was looking to return and hopefully buy the correct smart keyboard that was for the iPad model that I have. Of course, when I got there since my model was one behind they only had the newer keyboard available. Didn't even have a refurbished one in the store. The process itself was even more tedious for the simple fact that the keyboard was purchased with my son's scholarship and took a little more of an effort. Nevertheless, the team that assisted me didn't miss a beat. They got on the phone with the scholarship company and the best buy for business and got it all figured out. I was able to return the one that was originally purchased and got the new one later on in the mail. Well worth the wait. read more

I came to this store to do an exchange for a product that I ordered from BestBuy.com but it arrived damaged from shipping, since it was my first time coming to the Best Buy in Doral I figured that I would look around to see how it differs from the other Best Buy stores that ive been to so far. I was pleasantly surprised that this Best Buy store had so many cool things in the movies section like the George Carlin Commemorative Collection (which I didnt even know existed), Teenage Mutant Ninja Turtles (Complete Collection), Teen Titans Live Action (I didnt even know this existed), Duck Tales 10 disc set!, and some Best Buy exclusive movies with cool little trinkets inside the box like bobbleheads or figures. The video games section was also really neatly organized, I love how they put the games on the shelf sideways so that you can see the names of the titles that they have in stock without having to move all the video games around or search for hidden games behind other games. I love how Best Buy Doral has a clearance and bargain section for Nintendo 3DS and Nintendo Switch titles which is something I didnt see much in the other Best Buy's, usually the other stores only put Xbox or Playstation games on clearance or the bargain bin. Best Buy Doral also seems to have more respect for the condition that the customers receive products too because at Best Buy Hialeah you often see all the $20 video game titles and bargain bin stuff tossed in these circular bins that look like garbage bins with a bunch of movies and video games randomly thrown inside (which could all have loose disc or scratched disc from improper storage and handling) but not in Best Buy Doral, here all the bargain stuff was neatly organized. The Best Buy in Doral also has a huge selection of toys but that might be because its December and Christmas is around the corner. read more

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If.you are buying any item from this company Take care of a new practice this people are doing to steall you when you are returning a merchandize If it is opened they charge you a 15 % of the value for restoking Never see this king of practice in my life Now on Im going to buy from.brandsmart or other stores Im not accepting this kind of BS read more

Absolutely ridiculous. I place on order in the literal parking lot of Best Buy and I have to wait for it. The employees are walking like snails very lethargic because they don't care. There working on New Year's Day for minimum wage for starvation wages and they don't care about me or my package. This Best Buy is really something else and this is why Amazon is gonna make you go bankrupt. read more

I can't believe Best Buy is charging there bags. I purchase couple of items from Best Buy and when they ring me up. They gave the item in my hand. When I ask for a bags to put the item, they told me sorry, but they have to charges me for the bags. I went back a couple days later because I had order ps5 and was a big item for to handle been the fact that I'm handicap so for me carry the item walking with a cane is hard I again for a bags. They told me again they can give me a bag but they have to charge me for one. So if people want to go to Best Buy and buy a item bring your own bags because they will charge you for one of there. read more

No one is picking up the phone. You are on hold forever and then it hangs up. The line to walk into the store is wrapping around the corner of the store. Poor service, long wait-you should be embarrassed. The SM or at least that is why he said with a man bun on his head is rude, unprofessional and screams. Where is the regional manager, where is the head of HR? Where is Corporate? You will lose all your business operating like this. 3 hours and no help! read more

Best Buy Doral - Electronics Near Me - Miami, Florida

This place has the worst customer service in town. I bought a HP laptop and in only 7 month with almost no use. the battery failed. I went there to fix the machine and they didn't want to do anything so I decided to return the item and they told me that the return policy was only 15 days. who could use and electronic for 15 days only to find out that is not ok?? Do not buy anything from this place because they do not warrant what they sell. use Amazon or some other place that accepts returns within reasonable time. also, I think that almost everything they sell is probably refurbished and not in original boxes. Be careful!!!! read more

My friend made an appointment with Geek Squad over the phone. They told him they could install internal storage for the PS5. We made an entire trip, my friend brought his PS5 with him in his backpack, and waited for the appointment. They told us that their current policy was to not fiddle with PS5's or PS4's in that manner, and that the employee in question probably didn't know that they had discontinued that service. "We have a lot of new people/hires" is what he finished with. You'd think that they'd keep new hires apprised of changes to company policy, or that they'd keep new hires off of the phone, but apparently this Geek Squad is so poorly run that they don't do any of that. Waste of time. Piss poor service. ​ read more

This store has changed so much in as little as a month. You have to register to be served , you have to pay a membership in order for them to transfer the information from your phone to the new one you are buying. Cost $999.00. I guess enough for them to give you a hard time as they charge &45.00 dollars to transfer your information to the new phone you are buying from them or you have to buy a membership cost $50. 00 the lowest one. This is a ripe off. Giving one start as there is no lower way to rate them. Totally unacceptable. L read more

Since I was at my sisters house on my way back home I passed through this Best Buy in Doral. Because I'm looking for something and I am doing some research. This was a really nice place to go, the service was great, the prices were what are used to see get at a Best Buy. But they didn't have exactly the model of the thing that I was looking for so I left but everything was good in here. Thank you. read more

I came her to return a TV antenna that wasn't going to be used and management and staff weren't helpful accepting it and kindly issuing me with a store credit since the item wasn't opened. Prior to coming to the store, I spoke with best buy customer service and they assured me I'd get the store credit for another purchase. Management didn't seem to care and was very dismissive. I suggest any buyers interested in returns to visit a different location. read more

I would like to recognize Mr Roberto Mendoza for very nice hospitality. Kind Regards Mario Gustin read more

Horrible customer service. We approached the manager 3 times for assistance and the customer service floor attendant helped three ppl that came after us. We left and took our business elsewhere. read more

Horrible. Went in looking for an AirTag which they had sitting behind a case and no one was able to help me. I was there for over 30 minutes just waiting. read more

Not exactly a fan of large national chains, but we can't ignore the fact that their purchasing power gives them the ability to pass on aggressive pricing opportunities to the consumer. Suffice you know that the store is here, so if you find yourself in this area (Doral) looking for electronics ...enter Best Buy; however, there are two experiences you can expect: If you know what you are looking for and don't require any interaction with store employees, save for the cashier who is going to ring up your purchase and the security dude in the entrance of the store checking your receipt against your purchases...wtf ! If, however, you are not sure about what you need, or require technical assistance... I have two words for you: Good Luck ! :( Severely lacking in customer service on the floor, and surely there has to be a better way to prevent loses and shoplifting which doesn't include a dead between the eyes dude deciding whether I can exit the store freely or not - and in the end, if you must disrespect your customers at exit, a simple smile and thank you will go a long way. This store solves my immediate needs and I find it to be close and convenient, other than that - it's just ok. read more

Hmmmm. 5 star for the young lady who handled my return quickly, efficiently and with a pleasant personality. 0 star for the camera/ head set folks. The 1st guy was helping another customer and after a few minute (exceptable) he let me know he would be with me shortly. (Cool) she did have a lot of questions. (Cool, that's wy we are here) BUT the next assistant just walked up, blew me off started assisting the lady behind me in Spanish (it is Doral and that's ok too) So what was the dirt bag move?..... I sit here waiting patiently till either is ready. This gives me enough time to do a complete research on Amazon (yay! prime) when I turn around .... Wait for it... They are both helping new people. :( yep! Time to go. Lost sale. read more

Please be careful when purchasing anything from Best Buy in Doral. Unfortunately they have completely lost their customer service and are unwilling to help even when the product is defective. A few months ago I bought some AirPods for my son and the case is not charging. I spoke to corporate and since I'm an Elite member, they told me the manager could make a one time exception and exchange it. Last month I spent plenty of money buying a camera and accessories. From now on I will be going to the one on Bird Road who had great customer service and did the exchange. read more

I've bought 2 chrome books here on separate occasions with Orlando's help. Super friendly along with the rest of the staff! And they are following all COVID precautions read more

Really one person in the entire store for checkout?? Then people complain when the stores get close

They are extremely disorganized. I scheduled a geek squad appointment a week and a half in advance. I called the day before my appointment to confirm that the laptop I needed repaired, could be repaired since it was not purchased with Best Buy. There is mixed information about this on their site and when I called, I was told I could bring it in. There is an employee at the front door asking people what they are there for and once you tell them, they direct you where to go. However, once I went in, there were quite a bit only people in there and the employees directly inside, most were staring into space. After checking in with two different people and waiting around 10 minutes to drop off the laptop, which I had an appointment for, I was then told they who'd not take it because the laptop was not purchased there. The employee even said that it would be cheaper anyhow somewhere else. Well maybe, but they need to get their act together. read more

Worst customer service, when u walk in they are supposed to ask your name for the "wait list" which they don't do and you don't find out until after your standing around being ignored by the staff. Then when you ask they give you an attitude. All I can say is can't wait for Amazon to put Best Buy out of business. read more

Great team!!! We had installed a 75" Samsung and sound box ..... excellent !!!! On time... very professional!!!! read more

Trekked out to Doral from our home base in Downtown Miami last night mainly because this Best Buy location had a particular vacuum in stock. Got such outstanding customer service from both José, the manager, and from Rafael that I couldn't not write a review. They were both friendly, courteous, incredibly efficient, and genuinely interested in helping us with our purchases and with an issue concerning our Best Buy credit card. They truly went above and beyond--not an experience I'm accustomed to when visiting big box retailers--and should be commended. Thank you! read more

elizabet a girl with 2 tone hair, and Rosario an advisor purposely extended my wait and chatted while I asked them for assistance getting ram, elizabet told me I needed to wait in a Que list before I was attended, while her and Rosario chatted behind the counter for about 20 minutes ! read more

I'm updating that it is still a joke. I was looking for an apple laptop and the sales person at the ideal atorw convinces me to get a Samsung top of the line open box. Saying that it was better than mac Then he convinces me to get the geek squad and apply for the credit card. He never gave me back my identification!!! Luckily they had it the next day. I ended up returning the laptop because It didn't fit my needs and was appalled at the monies I had to pay for. read more