My experiences over the past couple of years had been less than lackluster when it comes to costumer service. This past Saturday however my purchasing experience was exceptional!! This store must be under new management because the employees were extremely friendly and professional. I had no trouble getting help with my purchases. Great experience!! Thanks to whom ever fixed this place. read more

Made a purchase online and the order was ready within the hour for pick up! Staff were friendly and quick. The store was well organized and shelves appeared to be well stocked! read more

If I could leave zero stars, I would. I came in with my child's iPad, expecting a simple cracked screen replacement. Instead, Geek Squad associate Josh tried to upcharge me and act like the repair would cost more than what Apple themselves has ever charged me ($29 through AppleCare+). On top of that, they talked about shipping my device off something Apple has never once required for a screen replacement. What makes this worse is that it looked like they chipped my screen further during the process, then turned around and wanted me to pay more because of the part of the screen they made come out and expose said internals (their excuse for not doing the work at $29 price). If Best Buy has such high turnover and no Apple-certified techs on hand, they shouldn't be advertising AppleCare or offering repairs they're not trained to handle. Save yourself the headache go straight to Apple. Best Buy and their so-called Geek Squad aren't worth the hassle, and Josh only reinforced that with how he handled my visit. read more

I have ordered items on line, and gone to the store to shop. Each time I have been very satisfied with the service and the availability of the item I wanted to purchase. The store employees have always proven knowledgeable and helpful. read more

Wish I could give 0 stars. I ordered a dryer to be delivered to my house. I took off work and waited by the front window all day in order to be available for the delivery. I watched them show up, stand outside for a minute, and then got in their truck. I assumed they were getting in their truck to confirm the address or give us a call. But no, I watched them drive away, and we never received any sort of phone call. They were maybe in front of our house for 2 minutes. Immediately I checked my tracking link with my appointment, and within seconds it said my appointment was cancelled. I have been rotating through phone calls with different customer service representatives all day trying to mediate the situation, but every single one of them insists that now we must wait an entire week for the dryer to be delivered again, due to a "full delivery schedule". Absolutely outrageous for us to be penalized for their mistake and lack of communication. Now we are having to go to a laundromat and spend additional money on top of not being refunded the delivery fees or given any sort of financial compensation. Terrible experience and terrible customer service. Best Buy will forever have the nickname Worst Buy in my household after how this exchange played out. Save yourself time, money, and a headache and just go to a Home Depot if you're needing new appliances. read more

You really need to upgrade your store help. Most of them walk around with a phone in their hand acting as they are "the know it all". I was in your Columbia store just the other day and final saw a young man walking around looking down at his phone trying to ignore me. I finally called out to him asking if he had time for a question and his respond was "depend on what the question is". I turned and walked out to never enter the store again. This is not the first time my experience in the Columbia store fell short of business like. FYI I am a Black person and my comments is in reference to mostly Black store help. Other friends of mine has had similar experiences in the Columbia store. I now go to Marshall, MO for my electronic supplies/equipment. Thank you! Albert read more

I ordered a charger for my computer. I talked to one of the people through chat and they said that the one I ordered was the one I needed. Absolutely not did not fit! I am very upset which means I have to take a trip 30 miles up to Columbia to return this stupid stupid charger. I'm not very happy at all! read more

Best Buy - Department Stores Near Me - Columbia, Missouri

Lonnie is horrible. Fyi he is not the store manager!!! They with steal from you. Play games with your best buy cc. Don't get one if you don't want to pay for things you don't get. read more

Tyler helped me buy an external hard drive today, and he was extremely helpful! The best service!

went to get new airpods and the rack said they were 129.99 I went to check out and thay rung up at 170. they person checking them out didn't care to check and said they are the price that rung up. Don't waste your time or money going here. read more

The service level at the Best Buy is not the greatest. There is a greeter, who I think is really there to make sure you don't steal. Beyond that, it is a bit of a crap shoot to find what you are looking for. Having been to a Best Buy in Portland a couple months ago, I expected the layout to be the same. However it wasn't. As a result I had to relearn where thing were located and find my product of interest. What did I learn today? The return policy is 15 days. read more

my Apple Watch doesn't work for non apple devices, took it in to get fixed or replaced. My husband was told it was replaced by Apple after sent in. come to find out , my watch was not replaced and stop havin gas the same issue as before with cellular issues. Not to mention the person who originally created the repai put all the wrong information. I had to call three times for someone to add it to my ticket. I have the SE 2nd generation starlight and the pers working in Geek squad put I had the first generation SE space grey. l got lucky enough to get mine back at least. read more

Literally the worst. Tried to call them twice, was put on hold for 10 minutes each time just to be hung up on by the time the hold was over. So I waited over 20 minutes on hold all together. I went in and the person working clearly didn't want to help me and was annoyed by my presence. I needed a new laptop charger and they pointed me to one that they said would work. It doesn't, and I don't have the receipt anymore so I spent $50 on a useless laptop charger. Why are they even open if they're this useless. read more

They never answer the phone before the 30 minute mark. They aren't helpful. And have zero urgency in helping once they do finally answer.

Drove from out of town to pick up an expensive TV I purchased online which stated it was available at this location. Got there, not available, no apology, no offer to assist with getting it, just basically told they would be canceling my order. Awful experience. read more

Longtime customer and had just purchased a top of the line i9 laptop through the online store. I decided to add an interal 2nd hard drive. The computer is so new there were no up to date videos on how to remove the back. Made an appointment with the Geek Squad. The guy who checked me in was superb. After checking back where the technicians were, he said I could check the computer in. I couldn't as I was going back to FLA where I spend half the year. I told him if a tech would just show me the seam, because I have opened many a computer, and I would do it myself. I could hear the tech guys making snarky comments and the counter guys agreed that those guys are real a**holes. I asked to speak to the manager, Mark something. He went back in the service area and came back and showed me where the seam was. I thanked him. Very pleasent and something just clicked in him, he turned to me and said don't you ever come in my store again and tell any of my people that they might lose their job. I got mad and told him in no uncertain terms that he wasn't even there. After this happened he said don't ever come in my store again. Not a problem, I will never go back. read more

I will get keep this short, I think that Best Buy really needs to update the value proposition that they are using. The staff is helpful and can point you in the right direction. I don't know if I would go as far as calling them knowledgeable though. If I go into a Best Buy, I am generally trying to find some information that I could not figure out online. I think that is the major issue with this Best Buy when I have gone and visited. read more

Best Buy = Buyer Beware. Attempted to buy a camera. Best Buy web site states "price match guarantee". Found a less expensive camera on line(same exact model #). Went to the store only to find out they only price match to limited number of stores. I found at least 10 sites with a less expensive camera (again it was the exact model). They would not price match any of these. In addition had the least helpful salesperson ever. Best Buy is heading the way of Circuit City. It's no wonder more and more people shop online. read more

Not all Best Buys are created the equal. This store can be the Best Buy and the Worst Buy deepening on which day and time you shop. Employees will avoid eye contact with you for fear you might actually ask them to show you something or worse yet, answer a product question. Or they will pounce on you upon entering with constant conversation regardless of you request for just wanting to browse and contemplate purchases. There needs to be a happy medium depending on your customer expectations not want the employee wants to sell or upsell. read more

Best Buy - Department Stores Near Me - Columbia, Missouri

I have worked for best buy in st. Louis for a year and a half in many department and know how this store should be run and this is the worst..rude employees who will argue the whole time..floor plans suck! Store is a mess and always seems dirty..only shopped here when I had my discount now definitely worth driving back home if I need something.. Stay and shop at home before coming to this store read more

I made an appointment to have my iPhone battery replaced. My appointment was at 3:20. I showed up at 3:00 and tried to check in. I was not helped until almost 3:40 while GeekSquad employees were sitting in the back just laughing and talking. Finally got my phone taken back at 3:50. I'm told that it will be two hours and they will call me. By 7:15, I come back and my phone is STILL not done. I check in and am told they don't have my phone and are working on someone else's. Then come back and say no, I am working on your phone right now. I'm told it will be another 10 minutes. The employee then starts to held another customer as the other employees are sitting doing nothing. I did not get my phone back until 8:10. 10 minutes after close and almost 5 hours after my appointment. Other customers who did not have appointments and came in after me had their devices back. There is no absolutely no reason why it should have taken 5 hours to replace a battery. I paid $120 for my battery to be relaxed and my screen protector. I live over an hour away and had to spend 5 hours in Columbia waiting for my phone. No apologies, no manager coming to talk, not even a phone call to update me they were running beyond. Don't go here unless you want to waste your day & receive shitty customer service. read more

Inventory day and the place was beeping all over... on a Saturday. Can't do this on Wednesday evening? Employees were less than helpful. Even the greeter couldn't even muster a hello or even half a smile. read more

The store itself could use a face lift and a deep clean, but the employees here seem to be WAAAAY more helpful than most other BBs. I have purchased an iPad, iPod, lots of cell phone stuff, DVDs, a TV antenna and a few other items. I know that isn't a SUPER impressive list, but I DON'T EVEN LIVE here. I live in KC where I shop at several other BBs. Those BBS are nicer, cleaner and newer. But this BB seems to have employees who really know their products and have experience actually USING them. I have yet to have gotten bad advice from them on anything I have purchased. The location is pretty good; it is in an older shopping center that doesn't garner a lot of other traffic. If BB left, this center would be a ghost town. read more

Best Buy - Department Stores Near Me - Columbia, Missouri

Every time I go here I have to wait for 20-30 minutes just to get help it's ridiculous...and the last time I went here 2 days ago I bought vegas movie studio 17.. I spent two days trying to install it with yec support on line to find out now they did not activate it at the register ...now I have to go back to take care of this I don't drive so I have to pay some one again to take me there another 20.00 on top of the 20.00 I already paid and the 34.00 for the software so I'm actually paying 74.00 this is bulls shit if you can't do your job function right you should be working there you have to activate the product at the register jackasses. read more

I ordered a dryer with guaranteed delivery between 4-8. Well it's 8:27 And I still don't have a dryer. The delivery guy called at about 2:30 And said it should be delivered around 6ish. Then called at 7:15 and said he didn't know when it would be. He said he's working alone and got caught on a big job. I would have thought you would start with the smaller jobs, and get them knocked out then move on to the big job. I really don't care but if you have guarnteed delivery in a four hour window you should make it happen. I feel like that's terrible service, especially when you withdraw the money from my account immediately. read more

I have been a Best Buy customer since they came to Central Mo. I also have a service agreement with Geek Squad which I am happy with. I purchased a new TV, and washing machine at the Jeff City store and had the most pleasant experience with the young associate who sold me those items. Since that store has recently closed, I have had to go to the one in Columbia. Big change. I was looking to buy a computer monitor several weeks ago. When I finally found an associate, his body language and attitude tood me that I was a bother to him. Very unfriendly. Today I went to buy a printer. I literally walked the entire store and found no one in any department. Another customer began yelling "is anyone here" several times at a volume that could easily be heard in the entire building. After no one appeared we walked to the front of the store. The "greeter" was playing with his cell phone and paying no attention to anyone. There were 4 associates behind the check out counter talking and laughing with each other. The other customer was angry and berated the associates telling them that the entire store had no one waiting on customers and demanded service. The employees chuckled and one male associate reluctantly followed us the the computer department. It was obvious that he was not happy about interrupting his social gathering. I left the store at that time deciding to shop on Amazon instead. The other 3 associates were still visiting with each other and the "greeter" still playing with his cell phone. It's the Christmas season people why is Best Buy not interested in taking care of business. I hate to see this store close but that is exactly what will happen if things don't improve. This place looks just like Circuit City did before it went out of business. I will try and get an email sent to the corporate office of Best Buy and see if they will listen. read more

Stopped in Best Buy to buy speakers for my truck today. Stood there for 35 mins. with 4 employees walking around me doing nothing. Not once did they ask if I needed help. That some of the poorest customers care I've ever seen. Ill take my business somewhere else for now on. read more

Went to every Walmart in Columbia MO to find a 32 inch smart VIZIO TV. Their websites said they carried them in store. FAKE NEWS. Went online to Best Buy, found the TV I wanted for my exercise room, and found they had only 3 left in stock. Ran over to Best Buy, found a sales associate (finally) who could help me, and purchased the next to last VIZIO in that size. Great service once I found someone able to help me (two people in TV area who were busy, phone area was over-staffed and they could not help me in TV). Cashier helped locate my TV, brought it to the register, checked me out, carried the TV out to my car and was NICE in all of this! read more

I was very disappointed in trying to buy a shredder from Best Buy. The store did not have the brand I wanted in the store. I wanted to order one on line at the store. The associate at the store was unable to place the order at the store. I was told I could use a computer at the store to order the shredder. I am not going to put my personal information on a computer in any store. It seems really stupid that an associate at the store could not place an order for a customer. I was very dissatisfied with not being able to place this order when they show it online. I went to another store to buy a shredder. Maybe Best Buy needs to review their management practices on being able to place orders for their customers. Jean K. 03/29/2018 read more

Geeksquad is horrible. The techs do a good job, but once the service is performed, it takes an act of Congress to to get them out to the house to repair, they don't honor the warranty, it is inconvenient and you can only schedule service off the 1-800 number not in-store. So, the people you talk to on the phone have no clue what was previously done and don't seem to care. I will never have them install flat-screens or other items again. Go with a mom and pop store that cares about keeping you as a customer. read more

Just wanted to give a 5-star rating to Best Buy's customer service rep, T.J. He went out of his way, to assist us in purchasing an flatscreen television. He was very caring, well-knowledgeable about the product and very patient. Definitely recommend him with all your needs. read more

I have been a longtime Best Buy and Geek Squad customer and have visited them and used their services in several states as we have moved. But I have NEVER had such awesome service with Geek Squad as I have experienced here in Columbia. We recently moved here from CA and I found myself in need of a new laptop. Not only did they make a great recommendation for a new one, but they walked me through setup and answered lots of questions (since I am not tech-savvy at all). I called and visited the store several times to get myself back up and running with the new laptop. I had simply amazing customer service from Alex, Margaret, Tom, and Lucas. They all went out of their way to give me advice, and they were so patient with my questions. I just can't say enough good things about them all. Thank you! Thank you! read more

Asked 3 separate employees for help. The first one reeked of alcohol - from the scent, probably bourbon. The other one said he would help me and never came. The third one asked if I was single and what I was doing later that night. Overall bad experience. read more

Two employees, Christian and Alex, were extremely helpful when our new phone stopped working. They worked with us for over two hours and ended solving the problem to our satisfaction, even though they could have said it was not their responsibility. It's nice when people take customer service seriously. read more

I've got a lot of things at best buy for a long time, good employees but sometimes they don't seem to have enough people working. Sometimes it's hard to find someone. Competitive prices read more

I really want to complain about Best Buy's phone customer service. In store they were great. But when calling customer service i keep getting bounced all around without anyone able to help me. Really want someone with some pull to answer this, and make things right. If so, I'll change it to 5 stars, because I really do want to love Best Buy. read more

If I could give less than one star, I would. While there are a few employees there who are genuinely nice and helpful people, a majority of the staff are the rudest, most unhelpful people I have ever come in contact with. They treat customers poorly and don't make an effort to make business with you. Also, this may be a company wide thing, but if their website says the store has it in stock, they more than likely don't because it can take up to 48 hours to update inventory so when you arrive, they actually don't have the item you just spent money on for you to pick up. And how do they fix that problem? Refunding you your money, not trying to transfer it from another store or ordering it for you. You'll have better luck shopping online on the company's website. read more

Great Best Buy. The staff is nice and can answer most questions. I'm used to the Best Buy in Jeff so this one to me is dirty and disorganized. read more

Love the Mac selection! They have wonderful selections of many more products too! They have many workers there to help you out. I have never made a major purchase here but out of the products I have purchased, it was a great experience. If your looking for a nice, clean technolagy store, this Best Buy is quite nice. Overall great place to buy or look at technolagy. read more

I have seen negative comments about the Columbia, MO location but I have to say that every time I've gone in there, I was approached by multiple sales people asking to help me. Each time, they were friendly and helpful. In one instance, I was not directed to the most expensive item but one that really fit my needs. I'm writing this review today because I just called the Geek Squad because my new computer quit working (I deleted what turned out to be an important file). The guy resolved the issue over the phone. I thought for sure I was going to have to go in there and pay a bunch of money and have to wait a day or more for my computer to be returned. Nope. Over the phone. read more