Talk to the "geek" today...she was very helpful her name is Shagun and she fixed the problem in no time...never mind about the accent...I have one to... Thanks Shagun...hope to see you next time... read more

Biggest joke of a store. Thanks to them my families out $1,700 for them claiming and agreeing to sending of a warranty claim. Which was denied and instead of calling us to inform us they just pulled $1,700 out of our account. Won't help to fix it whatsoever. Would never recommend this store. Make the drive to Abbotsford, you'd get somewhere and better customer service! read more

I couldn't understand the person at the counter. I asked if someone else could help me and got another ELL employee and couldn't figure out what theyw ere saying, either. Frustrating as hell for all three of us - I finally corralled a manager type who spoke clear English and explained my problem. He was very sympathetic, and then provided no ideas for a solution - such as, perhaps he stepping in himself. But he was very busy standing in the aisle and looking around. I went home and ordered online. I was given an appointment to wall mount the TV 18 days from my order date. That morning a rep called and said there was scheduliing problem and our new install date was 14 days later for a total of 32 days between order and actual service provided. Of course I paid in advance, one complete credit card billing cycle. Not being bright enough to see a trend here I ordered a computer ($1900-and -some with taxes) and paid via PayPal, as as I was hesitant, given recent experience, to trust these people with sensitive data like credit card numbers. Four days later I contacte the Best Buy Marketplace seller and asked why I hadn't received any info regards confirmation of my order and shipping. They told me they were still waiting to be paid. I check and PayPa and my card both should the transaction completed and the payment was showing on my online account.I tried for over an hour to contact Best Buy by phone and ask why they were holding funds back but was either on hold or talking to a very unbright AI that only wanted to send me one-time codes for a variuety of things having nothing to do with why I was calling. For variety I was cut off several times and went through the whole process again until I finally gave up as it was either admit defeat or start breaking things ... I really, strongly, recommend you think twice before shopping here either in person or online. I'll spend my money - including the previously purchased TV and soundbar, now well over $4000, anywhere else. I'd have been better off buying this crap from Temu ... read more

i went on the 24 th , my fault but why was every shelf empty , the fact that u don't order extra for the christmas holiday. No only that I had to search for employees to get any answers on stock . This store only gets worse and worse. No wonder people only order online. Never going back ‍ read more

Cannot reach a person when trying to call the Geek Squad to ask why my computer isn't ready yet when we were told it would be a couple of days but it's been more than 4, very frustrating and ignorant of them read more

Best Buy is our go to place for majority of our electronic needs. I have always had good experiences with best buy and its staff. Everyone is always helpful and ready to help when needed. I like the honesty from staff when comparing products to ensure I get what I need for my business. Definitely recommend Best Buy to people. read more

Overall bad buisness for Best Buy. Offering a replacement filter on a product, then giving the wrong model replacement for the product, and then saying they can't replace it because it's past the 30 day policy knowing very well people aren't going to open the replacement until it needs to be replaced. This would be for the Best Buy franchise as they all have the same policies. Finding an alternative to this shopping nightmare. read more

Bought a tv Oct 2020, HDMI went 2 wks after, processed an exchange, this TV arrived with scratches, processed another exchange for same TV, this one arrived with a NON functional AI or eArc port, processed ANOTHER exchange and got a rain-check for the LG OLED TV, because merchant did not know when TV would be available was given a rain-check and then processed an order for the SONY 77" OLED when this arrived it has a 2-2.5inch deep scratch 8inch from the side ledge and bottom ledge. Called Sony to report it within 30 mins of unboxing it and was told they do not deal with physical damage on any occasion and to report it back to the merchant for exchange or refund. which I have home surveillance watching unbox it as well as phone recording watching me set it up to reveal the damage. ALL WITH the same delivery date of Dec 11, 2020. Store made me take a store credit for my purchase back in October and then issued with gift cards for a brand new home theater receiver to pay for the MORE expensive TV and issued that back onto gift cards. Now I have $5683.98 tied up in a store credit and gift cards, all while receiving a NO TRESPASS ban from Best buy. They aren't refunding my money to the method of payment and haven't been honoring their own policies. They are ignoring legal documents to deal with this matter.... BEWARE OF THIS STORE AT ALL COSTS! read more

I was there today and was asked to wait in line, covid. So I went back to my car and waited til everyone who was in front of me got in and I went back and the guy says ""go to the end of the line" I explained nicely I have a desease in my hand and I cannot stand in the cold, he said too bad not my problem go to the end of the line. It's pathetic that a 350 pound weight lifter can bully sick seniors. This store has really gone down hill. I urge all seniors to boycott this store. read more

I have to give the guy credit for my order online for an A/C however, when the man delivered it said if it was ok to leave it at the door....I said NO I cannot life anything heavy.... he brought it in and was unhappy leaving the door open when I asked him to please close the door. I said to him how lazy he was!!! pathic.....Miss E read more

Great place to go if you need to buy local and at full retail price but a better deal can usually be found on Amazon or similar. Staff are often very friendly and helpful though and their customer service is fantastic! read more