This Best Buy Is my go to store for my iPad accessories. They are knowledgable Nd have never steered me wrong. They have applied at least 8 Zagg Glass screen protectors for me and all have been perfect. It is worth it for me to pay them to apply them for me. read more

This was super duper easy to set up. I have all the stations I love and I'm extremely happy with this purchase. This was my first day actually venturing out since undergoing chemo cream treatment. So, I am vegetating at home for the rest of the weekend. The Best Buy guy said Roku makes a Roku tv so why not get a tv actually made by Roku if that's what I wanted He said it's a good tv. I'm not playing with tvs. I am trusting the Best Buy guy because I explained the problems I had, what I was needing and looking for, and told him to pick out what he thought was best for me. I also bought Rocketfish surge protectors for throughout the house. read more

Best Buy - Computers Near Me - Charleston, West Virginia

This was ridiculous! These people have no clue what they are doing and they messed up my phone then said it's to easy to fix and now I can't log onto my apps for work bc when they ordered me a new phone they didn't let me sign out of my iCloud they wouldn't get my stuff switched over to a my new phone bc they said they just ain't doing it today. They was Messing around into my location stuff and my settings when I just needed a glass repair. It was so bad that apple though my phone was stolen or hacked. They got me shut out of my phone for a whole hour. I waited for a hour and a half the first time then the second time another hour. I DO NOT recommend read more

I'm 75 years old and have a very long drive to the store. Their AI phone system wants to force me to drive to the store just to have a follow up conversation with a Geek Squad Rep that met with previously!! IT'S A TERRIBLE WAY TO TREAT AN ELDERLY CUSTOMER! read more

Could not speak with a person!!!! Could NOT get passed the AI answering service!!!!!!!!! Could Not get help!!!!! Never not Credit for a cancellation!!!!!! Is there no one managing the store????? read more

If you need an apple battery replacement, make absolutely sure they have the battery in stock because they will let you schedule the appointment as if they do and then tell you when you get there that they can't do it. I live pretty far from Charleston and they're the only place with genuine apple parts so you'd think they'd be more prepared, but... guess not! read more

Waiting for 30 minutes for assistance after the door man said it would be 5 -10 minutes. Eventually left and the same door man says have a nice day sir. Who is managing these people? read more

The "ready in 1 hour" claim in the app is completely false. I waited a full day and still didn't receive my order. Use Amazon if you need something quickly. read more

Once again Best Buy rescued me by fixing my laptop. This time the hero was a very nice young man named Ethan Vint, who fixed the microphone software in my laptop! Took him only about 15 minutes to figure out a driver was needed, install it, and then test the microphone. I am very happy. Sincerely, J Galway read more

I have had nothing but horrible service and experiences with every purchase I've made-except buying an LG tv. Bought 2 iPhone 15 Pros. Told them don't activate 1. They activated it, cut of my husband's iPhone 12, and he had NO cell service for days! Left on trip with no fone/gps and that included 3 HOURS on fone with ATT! They couldn't get it squared away! Spent hours and multiple trips to ATT to unscrew the mess BestBuy EXPERTS caused. Next was Geek Squad agent of 4 years screwed up my new IWatch 9. Had to go to ATT to get it fixed! The latest is I bought a top of line Bosch dishwasher August 25. Came to install it today (November 8th!!!) It is defective. Inoperable. Now scheduled for December 13th!! Honestly they don't know what they're doing at the Charleston store! 1 girl said my Lavender IPhone 12 had no trade in value! Of course I got $830 for it. The girl just didn't know what she was doing! The IPhone screwup was the worst. Days of inconvenience because even their "managers" are incompetent! Only reason I've been buying from them? For $199 I'm a Total Tech Member with special perks. Trust me. Worst decision I've made in a long time!! If/when I get this dishwasher installed? I Am Done With Best Buy!!! read more

awful management took 3 weeks to hear back from such a poverty establishment better off just ordering online

On our road trip back to the Westside of the country we stopped in Best Buy to pick up the Go Pro video camera to video log our trip!!!! Well lets just say I also bought a Laptop too!!! From the minute we stepped in to the store, the associates where quick to help!!! The store was incredibly laid out, organized and clean!!! This was not your typical Best Buy store you would see in California or Virginia... Where items are all over the place or you spend 20 minutes looking for some to help... No this place was the Mecca of all Best Buy Locations!!!!!!! The staff were dressed nice, polite, and actually could answer questions about the products they were showing you.... Cudos to the Store Manager!!!!! If all Best Buy stores could look & operate with the Standards applied at this location Share holders would be in Hevean because profits would be through the roof!!!!! Lets just say I bought the Go Pro, Sony Viao & Go Pro Accessories.... Best part of the shopping expeirence started the minute we walked through the doors... read more

BB greeted us at the door immediately when we came in the store. He had extensive knowledge about the product I was looking to purchase within 10 minutes he had us at the counter ready to check out. Best Buy needs more employees like BB that now their product and understand great customer service. This is the first time that I have ever reviewed Best Buy because their service was never stellar thanks to BB that mindset has changed. read more

Well first they had great customer service. They answered my questions honestly and even told me about better options that they provided.

tried phoning you to check and up date this information and finally hung up when got this foreign guy on there that was speaking a mile a minute. How about hiring Americans. read more

I purchased 2-55" 4K smart TVs. They cost 389.99 a piece. I had an employee to pick them up because I am disabled. My staff member came straight back and brought them into my office. It took me about 10 days to receive the wall mounts and another week or so, to get someone to put up on the wall. He installed both wall mounts and tvs. One of the tvs only showed some lines in the top right corner and some light shining through the corner. It was shot. They sold me a busted TV. At the time, I thought, that will be okay. Best buy is big company, they are good company. They will let me switch it out. When I reached out to return it, they refused. They told me that I had to use the manufacturers warrant to get it replaced They said that they only exchange within 15 days of purchase. We was on 21 days at this time. Most stores exchange within 30 days. Most stores will exchange in any day, if you have the receipt. I have a long chat transcript where I tried to get help from support at BestBuy. I left fiilling patronized. I sent the transcript to the CEO and the director of customer Service. Both of them ignored my messages. read more

Do not buy here! I've had numerous issues over several years. I got a PS4 COD WW2 for Christmas. It quit working completely. So...earlier today I asked a salesman at this store about the situation. He told me to bring it back and they will replace it. All good so far. I brought the machine and game back in the evening. At first they were not gonna do a thing. Then JR decided to swap me a new machine but not the game. I just wanted to be given the same things I purchased at Christmas time. He refused to give me the game or to give me a game. I purchased the game came with the game! He also kept interrupting me as well. I've been a Best Buy customer since before there was a Charleston store. Rewards member too. Sad state of affairs. read more

I don't ever post reviews, but I'm too mad not to share! Do not by appliances at Best Buy. We bought a washer and dryer and they were supposed to be delivered today. When I called them (after an hour and 1/2 on phone and speaking with 5 different people ) they said they were not going to be delivered. They also informed me that the washer and dryer had not even left the distribution center yet! I bought this particular color because it could be delivered fast. No one called me to inform me of the change or even seemed to care. I should have learned my lesson, we had the same fiasco with our television a few months ago. read more

No one acknowledged I was alive, and Im not begging for help after many employees walked by Wii's he out even looking my way. Sams club sells TVs to read more

I tried to save some time and a trip to call and see if they had what I needed in stock. After navigating voice mail hell, I was stuck on hold for 10+ minutes with no one ever picking up. So much for customer service. read more

Best Buy advertises TV recycling on the website. However they don't mention that it is $25 per TV. You can drop off laptops to Staples for free. If you want people to recycle, maybe you need to make it more user/price friendly. The TVs were under 20 inches read more

I would probably say without a doubt that this was the worst Best Buy location I have ever been to. The greeter was not even in his regular spot and when my group of 4 entered the business. He was busy talking to his coworkers that were huddled near the windows tablets and did not even acknowledge us. We continued to look through the store and not a single employee approached or greeted us, let alone even look at us. There was only one cashier up front and she was busy texting on her phone and bunch of groups of employees just talking to each other. It was so irritating to see so many employees available; however, so busy mingling with each other and not assisting any customers. I had products I wanted to buy and had questions before purchasing; however, my group and I left with nothing in our hands. Stay away if you don't want customer service! You're better off shopping online than shopping here! read more

I use to work there over three years ago, when the store grand opened. Now when I go in it doesn't seem like they are so much about there customers and worried about what numbers they can hit. read more

Great Best Buy!! I go here to put my hands on stuff and if I want to touch and feel it after researching it online, its important to support the brick and mortars by purchasing it there. This Best Buy knows that the Internet is legit competition and usually match the prices I find on there. I'm glad we have such a store in the area because sometimes you just need an electronic something sooner than Amazon's Prime 2 Day shipping can get it to you. read more

Geek squared can not get my tv part and making me wait the full 30 days for replacement. So much for Superbowl.

the prices are too high for my taste. I like do how they remodeled the inside and everything looks way better. The music sound system for car sections could b better. I bought the limited edition halo 4 xbox and had to pick it up there and everything went smoothly read more

Pretty much the same as any other Best Buy I've been to. Similar service issues. Pretty good selection of items. Generic big box store.

I will not be doing anymore business at this store, manager JR is very unprofessional and doesn't try to accomodate you for items that you buy there , we brought an 65 inch Samsung TV,went to pick up from store,got home took out box, it was damaged, couldn't return the same day, due to the store was closed, went back the next day, tried calling while we were traveling couldn't get in contact with anyone. Arrived at the store begin to tell the service clerk the situation, she stated she would get the manager and another manager can out ,explained to him and he stated he had to talk to the other manager JR, he eventually came out they inspected the TV and then he walks over to my husband and says we can't give you a discount and I guess I have to eat this TV , like it was our fault,my husband immediately said you can look at where the TV was damaged that it was from the manufacturer company and the box was in perfect shape, they loaded another TV and my husband got angry because what JR the manager said to him and he immediately told them to come back and get the TV and we wanted our money back, and if we haven't live so far I would have returned the TV stand as well, left the store feeling very disappointed and angry, because we were accused of something that we didn't do read more

Best Buy Online and in Charleston, WV is an awesome place to find all your technology. In store the staff is very knowledgable and helpful. I purchased an iPad Air 2 128GB in grey and it's awesome. It was an upgrade from the iPad 2. Highly recommend Best Buy because they seem to care about their customers. read more

if you live in the charleston area do not go to this store, buy online from best buy, a good company with at least one bad apple! i purchased thousands of dollars in computer equipment for my office on march 17 2013 at the charleston wv best buy store, only to find out from the "salesman" at this store that my malfunctioning main computer (server) for medical records is not covered by the protection plan i purchased. because the salesman ordered it online at the time of this complicated sell, the protection plan i purchased did not cover HIS order. of course now they are telling me that they informed me of this at the time of the purchase (no documentation of this by them}. No they failed to tell me this while i had 5 salesmen around me pushing me to purchase more items rather than assisting me thru the maze of "protection plans." now the computer browser will not work and they are informing me i have no protection plan and must deal with the manufacture. this is my main computer required for medical care of my patients. i needed it replaced today since patient care had been interrupted and i could not access their medical information. they offered their geek squad however microsoft had worked on the problem for 10 hours the night before and they wanted me to have their folks to look at the computer, the same folks that could not tell me if they could give me documentation that they had removed protected medical information from the computer if i were to return it. i entered this store at 4pm with this issue and 5 min before closing, 4 hours later they told me they would not honor their sale of this obvious lemon. they said they were working on the issue that entire time while i watched them wait on other customers. buy the way, as i watched and waited the 4 hours they told multiple poor rural customers the same song and dance as they brought in returned items requesting that that their purchased item be covered by their so called protection plan they had purchased. i am comfortable with buying online however this computer is critical for my medical practice so I wanted to purchase it from a local store that would stand by their sell. read more