If there were 0 stars. I'd give it. This Dealership was one of the most disappointing experiences…read moreI've had while car shopping. Their prices look decent at first, but once you sit down, they hit you with ridiculously high processing fees that make the deal way worse than advertised. They don't negotiate, they don't try to work with you, they hide behind "policy" instead of offering real customer service. A car that's been sitting on their lot for over a month is somehow considered "new inventory" to them, and they refuse to adjust the price. The whole place feels like they care more about squeezing every dollar out of you than actually selling cars. Suppose you're looking for fair pricing and transparency. Do yourself a favor and go somewhere else. Would not recommend this dealership to anyone.

Madyson was great greeting and well aware of my appointment, had the truck ready to go when I…read morearrived . Drove 300 miles one way for the truck . Prior experience buying a car was a nightmare at a different dealer, had low expectations going in ,but I was pleasantly surprised. Paperwork took 15 minutes, smooth for the most part.Thanks Austin So far very happy with the decision to go here. Fees were a little high but we were able to close the deal. Will was very accommodating in closing the deal, I appreciate everything. Fam is super stoked on the new addition . Glad I didnt read the reviews before I came not sure I would have but this was a positive experience.

A year after purchasing in full and still no title. Do NOT buy anything from them or get any work…read morefrom them. Been emailing and calling for over a year and have been getting the run around or blown off every time.

Bought a BMW 335i from so what you call a salesman Karen, on my way back home vehicle showed engine…read moremalfunction and to stop at the nearest BMW dealer. Contacted dealer I wanted to return same day so you manger Deyaa says no return policy after back and fourth he tells me can fix it if I bring it back. and my lord ones I bought it back to them May 2nd I get the car back within TWO MONTH WAITING my 335i convertible was UNTOUCHED , failed on me and started checking light to come on I took it to the nearest BMW dealership and after diagnostic was done vehicle they found the fuel injectors INDEX 5 , rear tires have holes on inner edge and ready to blow out . spark plugs were fouled , ignition coils are fouled and after market they recommend topping off the fuel tank with 93 , they noted the shop cut the exhaust in the middle and put a pipe clamp on THERE.... vehicle is parked and I can not drive it , because this dealership stole all my money and held the car for two month and didn't touch the car while it was there and i was calling at least 3 times a week. prove of the report is available walk on your feet and do not cross a foot in there unless you feel like giving your money away

They can finance anybody with their situation and get them approved, and honest about their workread more

Absolutely amazing guys in there. They did everything they could to help me out and get me in a…read morecar. Customer service was above and beyond and they are just great down to earth good people. They earned my business for life. Thank you Antonio!!!

First of all, i do not typically take my time to write reviews.... that being said, I am writing…read morethis review because of the ease of my experience in buying a vehicle from 3 Star and Tim. My experience with Tim was very simple, NO pressure, and super easy to work with. He was extremely accommodating, helpful and understanding. He allowed me to have the vehicle inspected by a mechanic of my choice, agreed to make a replacement of an item on the vehicle, and is also very well known and respected in the mechanic field in the local area. I had an issue with the aftermarket alarm/remote start system, that I was not familiar with. I pushed too many buttons and somehow tampered with the programming. Tim came out to my RESIDENCE to try and assist me with fixing it, on his OWN TIME, in the rain! That's customer service folks! I recommend Tim and 3 Star to anyone who wants honesty, respect and great service. It made purchasing a car very simple.

I had a major electric problem that a major national repair specialist could not correct. They…read morereferred me to 3 Star Auto. Results: Success! They have my business for life! RJA

Aey Yoo I need yall to call me pls or email me yall car wash took my money and didn't give me a car…read morewash 20 dollars worth. 5718992773

Great business model: have the person pay for a service, refuse to offer service that has been paid…read morefor, and leave no recourse for the customer to get a refund. They must be making a crap ton of money. I paid for a car wash, drove into the bay, and nothing happened (same thing happened to the guy in front of me, but I proceeded anyway, thinking he made a mistake). Of course my credit card was charged, but there's no attendant to ask for assistance or get a refund. This place is a scam and a ripoff and should be shut down.

Best experience you could possibly get when looking for your new perfect ride just for you…read more Everyone goes out of their way just for you and will work with you and get you what you are looking for and or need. Ernest was my sales rep! So helpful and definitely loves his job with the way he puts in effort and works with new customers! I recommend to all new comers I will definitely be back with future endeavors!

John was a very polite & professional service supervisor…read more He explained all ideas as related to our vehicle's recalls, tech bulletins & extended warranty coverage as well as the potential detailed issues & resolutions. Thank you to the service technicians, all issues were resolved timely & accurately and our 2018 Pilot is back running in great condition!!

Conartist, Criminals and Theives | Sold A Lemon | Champs Auto Sales located at 125 Falls Run Dr…read more Fredericksburg, VA My wife and I purchased a Lemon (vehicle) at Champs Auto located at 125 Falls Run Dr. Fredericksburg, VA. With shroud and unprofessional business practices this dealership takes advantage of unsuspecting customers and misleads financial institutions with falsified applications and documentation. On Saturday night on September 24, 2016, I visited Champs Auto located at 125 Falls Run Dr. Fredericksburg, VA.  Owner and sales person, Mike presented me with a 2004 Chevy Suburban and informed me that the vehicle was Car Fax certified and mechanically flawless and in perfect driving condition. I trusted the sales men, and put down a $1000 payment, and signed the application. My wife and I was informed by Mike, Gino (Owner) and Yasine (Finance) assured us that if my wife and I incurred any problems with the vehicle that we could bring the vehicle back. The sales men walked us out to the vehicle, and my wife and I drove the vehicle home. On Sunday September 25, 2016, Upon starting the vehicle, I heard at humping coming initially from the glove compartment box. I exited the vehicle and heard thumping from under the hood of the vehicle. I could not located the origin of the noise.  My wife and I decided to thoroughly inspect the vehicle since we initially purchased this vehicle late at night. Upon inspection, we noticed the interior dashboard lights flickering and speedometer was malfunctioning. We also noted the air-conditioning and heating unit did not work accordingly.  The other major discovery, was the discoloration of the front grill and bumper. We further discovered a broken third row seat, and ceiling interior headlining falling apart. From past experience with vehicles , the totality of these issues led us to believe that we were lied too, taken advantage of and in fact sold a lemon, more specifically a vehicle with electrical problems, engine failure, and possibly in a collusion.  We documented our findings, and called Yasine and Gino to inform them of the issues, and that we will be returning the vehicle and that we wanted our money back. On Monday September 26, 2016, My wife and I delivered the Suburban to Champs Auto Sales and I was met by Yassin and Gino. Yassin and Gino again, reassured my wife and I that we made a good decision and the issues regarding the truck where minor, and they would fix the issues. Gino instructed a Champs auto mechanic to accompany my wife and I to the vehicle so that the mechanic can document all of the issues and all of the issues will be mitigated. The Champs mechanic documented all of the mechanical issues we pointed out, and issues that he discovered. My wife and I left the vehicle with Champs Auto and we were informed that the vehicle would be ready to be picked up on Friday. On Saturday October 1, 2016 My wife and visited Champs Auto Sales to verify if the mechanical issues where mitigated. I asked to speak with Yassin and Gino. I was informed by Gino that Yasine was fired for theft.  I asked Britany was this true, and she said yes. This information concerned my wife and I.  I asked Britany, can you please give my wife and I a copy of our paperwork because Yassin did not provide us with paperwork. We spoke with Brittany (Administrative) and Cody (Mechanic), and we were informed by Cody, that he did not receive the list to fix the vehicle from the initial mechanic who documented the issues, however he fixed issues that he discovered doing his inspection. After this conversation with Cody the mechanic, and receiving a copy of our paperwork and noticing falsified documents, I notified Gino of these issues. Gino informed me that he was going to cancel the deal. I asked Gino do I need to sign any documentation, he informed me that I do not, and that he was going to shred the contract. I asked Gino, when should I expect my refund on my deposit. Gino informed me that he needed to calculated the cancelation fees and that I would be mailed the remaining balance. I noted, the posted cancelation fees were posted $99, and that I should receive the balance. Gino, informed me that he will mail my check as soon as he calculates those fees. I informed Gino, that he canceled the vehicle, and that I was entitled to my entire $1000. On October 4, 2016, I received text messages from Tee (Text Messages are in Blue) of Champs Auto Sales, informing me that Champs Auto was already paid for the deal, and that the owner was willing to pay my first month car note, plus give me $300 dollars towards mechanical repairs. I declined the offer, and inquired about the return of my down payment, and indicated the deal was canceled. I was sent a text message picture indicating Champ Auto Sales Policy. I stated, my refund was noted by Gino, and if not honored I was going to notify Lake View as well as my Lawyers.

These people are crooks they lie 2 you and put u in situations that big dealerships would not put u…read morein now I have 2 spend time away from my job to sit in a court room fight these scammers but they will feel my wrath I am going to get the local news channel 2 come out I'm contacting them 1st thing Monday mourning.

I called to see if a car listed on car gurus was still there. I was told it was, so I replied that…read morewe'd be coming to see it that evening. An hour drive down to find that they'd LOANED the car to a family member! They were very unprofessional as well.

Do not buy a car from here. They are scammers & liars. The car I purchased from them broke down…read moresoon after I made it back home the same day of purchase! They also lie about the condition of their cars. I found out later the car shouldn't have even passed an inspection. Most of their cars are junk that they just slap an inspection on that don't even last a month. Please take your money elsewhere. If I could give a 0 rating I would.

estube ahi ase como 2 cemanas fui aver el toyota camry rojo que tienen me gusto y el precio que…read moretenia en linea era de 9.995 y yo pence la tarisa qie eyos cobran mas los texes dije yo me suvira a unos 11.500 o 12 mill y el moreno dise llamarse jerente me sale que la totalidad de todo eran 16.000 y le dije que me enceñara el papel onde estaban la totalidad de todo los nuemeros queria verlos y me sale que en una pajina el mismo asia los numeros con u lapicero y desde que vi eso dije que lugar de rateros me vine a meter entonses le dije que xq me salia tanto y me dijo qie el carro el le avia suvido 1800 mas y solo mele quede viendo y le dije que eso era ilegal lo que estava asiendo y me dijo que me fuera hahaha entonses mi recomendacion no caidan ahi yo tengo buen credito y soy onesto fui ahi por que si me gusto el carro y necesitava un carro asi para mi travajo xq esos carros son bueno pero sos unos rateros si puede ver su pajina de google de ahi tienen desextivados los comentarios y es xq saben lo que acen

hello id like to take the time to thank chris and diana for getting me into a nice 2019 ford fusion…read morehybrid titanium! =) very smooth easy process to go through and get down and as well as very friendly and point blank if they can get you done or not. I was able to get done with the help of my mom but for the price and as well as the deal on this vehicle and great warranty and as well as shipping and all to me! =). If you do get a car through them please do go to chis and diana as they will go hard to bat for you to get into a car and do their best for you! i promise you wont regret it at all! =) thank you guys!