If there were 0 stars. I'd give it. This Dealership was one of the most disappointing experiences I've had while car shopping. Their prices look decent at first, but once you sit down, they hit you with ridiculously high processing fees that make the deal way worse than advertised. They don't negotiate, they don't try to work with you, they hide behind "policy" instead of offering real customer service. A car that's been sitting on their lot for over a month is somehow considered "new inventory" to them, and they refuse to adjust the price. The whole place feels like they care more about squeezing every dollar out of you than actually selling cars. Suppose you're looking for fair pricing and transparency. Do yourself a favor and go somewhere else. Would not recommend this dealership to anyone. read more

Madyson was great greeting and well aware of my appointment, had the truck ready to go when I arrived . Drove 300 miles one way for the truck . Prior experience buying a car was a nightmare at a different dealer, had low expectations going in ,but I was pleasantly surprised. Paperwork took 15 minutes, smooth for the most part.Thanks Austin So far very happy with the decision to go here. Fees were a little high but we were able to close the deal. Will was very accommodating in closing the deal, I appreciate everything. Fam is super stoked on the new addition . Glad I didnt read the reviews before I came not sure I would have but this was a positive experience. read more

They increased the price in the middle of our discussions. By far, the most UNPROFESSIONAL dealership I have ever communicated with.

Be careful ...Ask first Processing fee.($1497) More fee +License Fee + Reg/Trans Fee + Title Fee + On-line Filing Fee Highest processing fee Dont recommend. read more

My experience at this business is nothing short of exemplary and I've never had A better car shopping experience at any dealership I've ever bought a car from. These guys are trustworthy and work hard to get the best price and match for their customers. They saved me thousands when they didn't have to And they all stayed after hours and worked late so that I could drive away with my new vehicles. Yes they were so amazing I bought 2!!! Steven Osbourn and Will Sullivan will always have my business and I will refer every friend and family to Sullivan Auto Trading To get the same positive experience I did. read more

Great guys. Helped me with a tire fill up without pressuring me into anything. They are really service oriented and I told many people already about them. read more

Sullivan Auto Trading - Putting air in the tire at Sullivan's for free - Car Dealers Near Me - Fredericksburg, Virginia

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Should have read the reviews before I fell in love with a car on their lot. The same thing happen to several unhappy potential customers, just read the other reviews. What they don't know is if you treat a potential customer well, there is such a thing as repeat customers and word of mouth. In this case, word of mouth will hurt them. Spoke several times to a sales person regarding a car and set an appointment, which I live over an hour away. Found out it sold with no one letting me know that the car I was coming to see would not be there. Bait and switch tactic. How about practicing being "a good people" business and treat others with the same courtesy you would appreciate. Will bash you to all I know and definitely won't look on your site to buy a car. You are part of the ugly machine. read more

Yesterday I was complaining about not being able to trust a local dealership in Dahlgren. A coworker told me she was super pleased with Sulllivan and when she explained why. Great service going above and beyond to the nth degree I fully intend to come here for my next vehicle. I'm giving this review for her since she said she doesn't do them. read more

I contacted the Car dealership in reference to a 2005 Tundra they have for sale. After doing a finance application and offering over a 2k down payment they still refused to finance me. Their website says they have (GUARANTEED CREDIT APPROVAL) and I have copied and pasted this from the website. "With the largest inventory in the area and GUARANTEED CREDIT APPROVAL, visiting Sullivan Auto Trading just makes sense." This is false advertisement and I being in the military for 11 years and make over 50k a year still cannot get an approval due to a repo a few years ago (which I settled). Do not let these people run your credit or fall for any slippery sales talk. Because if they can not stand by what they advertise you can only imagine the quality of their vehicles. Trey was my sales team rep and I never got to speak with a finance officer. Trey even wrote in a text message "even with 6k down the Tundra would not be able to happen bud". So Mr. Sullivan should probably take down the GUARANTEED portion of your advertisement and replace it with MAYBE. God Bless America read more

What a racket of place of business. Spoke to the manager and got the documents sent, drove 3.5 hours to finish the deal and they sold the car. Spoke to their Owner at 8:30 am, 30 minutes prior to the business opening and explained we were on our way, no issues, they looked forward to seeing us. Get a call back 1.5 hours later from the Manager claiming the vehicle was sold. We are probably better off if this is how they treat their customers or possible customers. Wouldn't have expected this from a reputable business. This went down more like a transaction from Craigslist! I strongly recommend if you value good communication, don't go here. Guess since we aren't locals it doesn't matter! read more

Worse Car Buying Experience... ever. Add $6K for a new transmission driving their product home (part of the "warranty"). Fortunately, word-of-mouth, these reviews and blacklists have more than compensated for my unfortunate experience... read more

Went in to look at a SUV. Saw the photos online and looked good to me. I was sitting in waiting room waiting to speak to a sales rep... when I overheard a conversation between one of the owners and an employee. The owner/manager had the gull to tell his photographer to use photoshop to edit car pictures to remove dents, stains and other blemishes off of the pictures they post online. I was happy to hear the employee tell his boss flat out no. He said something to the effect of it being dishonest and he wouldn't do that. The boss then told him to hide stains by avoiding them with the camera or putting floor matts over them. The employee still said no. Bravo to that young man for standing his ground... even if it probably ends up almost costing him his job. Shame to the owner for trying to decieve his customers. Used cars arent perfect. Nor do we expect them to be perfect... but trying to get employees to edit photos to lie to customers is just pitiful. I decided not to buy a car there and left in disgust. If the owner is trying to hide defects instead of showing them, what else are they trying to hide mechanically undet the hood? Great and helpful employees and great photos on their website. Unfortunately though it seems hindered by a dishonest owner trying to lie to customers. Prices are good, but it looks like you get what you pay for. Also noticed a lot of tire pressure lights on in the photos of their cars. I guess owner is to cheap to get them fixed. read more

Sullivan Auto Trading - Photo off their website. They have a great photographer, great staff... but tainted by horrible owner decisions. - Car Dealers Near Me - Fredericksburg, Virginia

BUYER BEWARE! Do not leave a postdated check with these guys! We had a quick and efficient car buying experience. Maybe too quick and efficient on the dealership's end. The finance manager/owner accepted a post dated check from us and agreed to "hold it in his desk" while we transferred funds to our checking account to cover the cost of our vehicle. No problem, he said. Even told us to call him if we needed extra time. We were disappointed to see the check clear our account 2 days before the date it was written for. Lucky for us, the money we transferred hit our account the same day the check cleared. I give 3 stars as we are incredibly pleased with our new vehicle to date. Based on shady business practice, will not return in any capacity. EDIT: After reading this review, Austin called to apologize and take ownership of "oversight" on dealership's end. read more

I bought a ford f150 back in February 4 cash took it 2 a repair shop found out it was wrecked underneath part s were circled and marked . Ive had 2 file a complaint with the attorney general and better business Bureau. Would not call me backi had a badly dented oilpan and acracked diferenual and a bent drive shaft i got taken theyknew read more

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I inquired with Sullivan Auto Trading about a Honda Pilot I was interested in purchasing. All contact on their end took over 24 hours to respond back, but, they were responsive throughout the week I was inquiring so I went ahead and started the purchase process online (I was buying out of state). They had me send photos of my trade, took all my information, RAN MY CREDIT, told me I was approved, had me send more info through email, etc. After Will contacted me with my approval, he informed it was a brand new addition on the lot and had not gone through the shop yet. Ok, fair. Then...... nothing. So, I reached back out to find out if it was ready for sale and was told the vehicle was already sold. Poor customer service and terrible communication. They SHOULD NOT be running peoples credit, approving people for a sale, and taking personal information if they do not intend to hold up on their end of the sale. If I could give negative stars I would. read more

No dedicated salesman, i dealt with one of the owners directly and You would think he would go above and beyond but i had a horrible experience. They do sell high mileage cars which is fine but definitely screwed me over in the aftermarket warranty as they canceled it after me buying the car. Obviously car had issues but with a warranty i had peace of mind until the car broke down and i found out my warranty wasn't valid. Long story short avoid at all cost. Chances are if its too good of a deal it probably is! You been warned! read more

We had an amazing car buying experience at Sullivan. That being said their maintenance department will keep us from EVER purchasing a vehicle there ever again. Nancy Wedding (the service manager) is a deplorable employee. Here's an outline of our experience. 1.) took car in on Wednesday. Was told work would be completed on Friday 2.) called Friday for update. Was told two technicians were out. It'd would be done Monday 3.) Monday - after we drove 40 minutes to pick up the car it was still not ready and said they were still waiting on parts. We were offered a loaner vehicle but it took an hour to get the car, which had a flat tire. 4.) Tuesday - called back. Kelly called my husband "that guy who keeps calling about his car" in a very obnoxious tone. Was told it would not be done until Wednesday now. 5.) Wednesday - called to check on status. Told us the car was finished. Came by after work two hours later. Never gave Nancy solid time. I told her at 3:30 I'd be by after work. 6.) Arrived At 6. Was told when we got there that the car was indeed not complete. That the facility ran out of transmission fluid. Was told Nancy was waiting on me but claims I told her I would be there in half an hour and nosuch promise was made. While in the waiting room I listened to a twenty minute conversation of employees making fun of a customer. 7.) received vehicle. Check engine light was on. 8.) told go bring the car up first thing Saturday. Called to confirm on Friday. Nancy told us that Sullivan could not work on the car despite having a pre existing appointment and messing up the original service. Told us to bring the car at 11am but could not promise they could get to it. 9.) later in the day receive an email for an appointment at 11:45. We then emailed back and said that this is too late because it conflicted with an event we had on Saturday. We were then told to bring it on Wednesday 10/31 at 10am 10.) received an e-mail confirming an appointment for TUESDAY at 10:30 am 11.) called and emailed to resolve - no response. We will take our car to a proper maintenance faculty for transmission fluid. The unprofessionalism of the staff - especially Nancy and Kelly must be addressed by the owners. Austin was amazing when we bought the car - but the sheer disrespect and incompetence of the maintenance staff will keep us from returning. read more

4 stars for customer service. I was in a bind and needed a car ASAP. I drove from Manassas, VA down to Sullivan Auto because a friend recommended this place. I looked everywhere here in Manassas and only found POS cars. When I went here I found a car on the lot that I loved and was ready to make a deal when the owner of Sullivan came over and asked me some questions. He said he had a great car but it needed some items fixed before he would sell it. They fixed the items and then sold me the car. I got the car home and as the weather got warmer that week realized that the AC had a leak. Since I bought the car "as is" I thought "great, now what" I decided to call them and explain what was going on. They had me bring the car in to "look at it". They said it had a leak somewhere and they added dye to find the source. They found it and fixed it and did not charge me a dime!!. I got the car for a steal and they fixed an expensive problem for free. It does not get better than that. read more

We bought a Buick Enclave this past week. Brad did everything he could to make sure our car buying experience was a pleasant one. He was always ready to answer any and all questions. read more

Beware angry salesman Scott. I spoke with 4 different people about coming to look at this car and they ALL knew that I was 6 hours away; and not a single one of them had the decency to tell me that the car would not be ready to buy for another week!!! The salesman Scott has the absolute worst attitude ever and treats potential customers as though they are morons for not knowing that the phrase "hasn't been through detail yet" really means that it will be another week before you can actually buy the car. Who knows that bit of trivia if you are not in the car business. If salesman Scott had not been so rude and dismissive, we could have made some arrangements whereby I could have bought the car, pending the inspection. salesman Scott's entire demeanor is akin to the Al Bundy of used car sales; the quintessential angry, middle aged man with nothing going for himself. Buy elsewhere if you can, but if you must buy here, at least avoid Angry salesman Scott. read more

This is my Second Major issue with Sullivan Auto Trading. On May 31st I was stuck in a Thunderstorm over an hour 1/2 from Home in the middle of the country at 11pm. My Windshield Wipers had stopped as I was going over 60 mph I almost had an Accident. May 31st was Memorial Day so we couldn't call Dealership then. Long story short Tuesday we had to pay dealership to replace Motor in my vehicle which I just purchased just a month before. Over 100 after getting run around. Jump ahead few days later. Saturday June 2nd. My son and I went to Williamsburg Outlets...When coming back we ran into a Bad Storm driving down 64 which is Only 2 lanes and bumper to bumper traffic. I was driving over 65mph cut my windshield wipers on high when they stopped working AGAIN. I almost hit another car because I could Not See. It was literally like looking thru Stained Glass. I called the Dealership after much trouble getting home. When I spoke to Will one of the owners. He gave promises and his sorrys. Said someone will come pick up my car on Monday. Took all my info. Never heard from him. I gave him til 12..I called had to leave message. Matt from Service called later. He asked when I could come up there. I told him I live over an hour away and Will said someone would come pick it up. Jump ahead. Matt never called back. I had to call several times. One time I got hung up on by Matt in Service. I called left messages for Will. No call. I finally got to speak to Austin...one of the other owners.. I have missed work... Getting NO CALL BACKS..NOONE IS HELPING ME IN ANY WAY..and my Car is not getting fixed. I have been stranded 4 times becus I don't have windshield wipers that work at all...and have almost had Two car accidents at over 65 mph. WITH MY SON IN THE CAR WITH ME. WHEN is someone going to take this serious. Someone was sent to pick up my car at 6:20pm. I took off all day with noone calling me back. I had to make calls throughout the day repeatedly. I was made several promises and noone with Sullivan Auto Trading coming through with any of them. I got hung up on from Matt in Service. Promises were made by several people, Will and Austin included. My Vehicle is still NOT FIXED Note to SULLIVAN AUTO TRADING.. A RELATIONSHIP WITH YOUR CUSTOMER SHOULD NOT END ONCE THEY ARE OUT THE DOOR!! read more

I have only had one interaction with this dealership and it was horrible. It seems like they try baiting you to come to the dealership. I called and spoke to Ken, told him I was interested in a vehicle and that I'd be there in 2 hours since I was driving from Maryland. I show up and I see Ken walking with his lunch bag, I asked him about the truck and all he said was it's sold. He then just walked inside and ate his lunch acting like it was no big deal. read more

This place is a joke. They have made my teenage daughter's first auto buying experience a nightmare. She bought a lemon from them. We have had to take this vehicle back and call them time and time again and still no resolution. Finally today..traded that Chevy rag for a new Toyota. My summarizing statement about this establishment would be a bunch of smooth talkers that do not stand behind their word!!!! read more

My wife and I brought a trouble detail job to Sullivan's. They did a great job. The staff are consummate professionals - above board, matter-of-fact, and completely transparent. I will use them again for automotive work! read more

Bought a used car from Sullivan two years ago with extended warranty from United States Warranty Corp. We were told by Sullivan that warranty plan would cover any moving part in the engine, transmission, or drive train. We recently had a $2000.00 repair for a burned valve, which United States Warranty refused to covered even though we had maintained the car. The cost of the warranty was 25% of the cost of the car, astronomical! Dont buy here, and certainly dont buy their extended warranty plans. read more

Very poor customer service from the sales staff. I was interested in a used Chevy Silverado they had for sale on their website. I requested the Carfax for it -- but they never sent one to me. And now they won't stop sending me follow up e-mails wanting me to call them, but they still won't send me a Carfax on that Silverado. read more

On April 20, 2018 I purchased a 2012 Ford Focus from Sullivan Auto, I can not even describe my disappointment, on May 24 my daughter sent me a picture of the battery all corroded, when I contacted the dealership I was told "they might of not tightened the terminals . . . unfortunately we do not cover battery's in the 30 Warranty and it's also way past the 30 days." We have since taken the car to get a new battery, but I am feeling very deceived by this organization and would not do business with them nor would I recommend them to anyone. I have requested a package from the BBB to file a complaint with them as well. This is definitely a "buyer beware type company." read more

Hi, I purchased a car recently for my nephew from Sullivan Auto Trading. They were professional, kind and efficient. I was told about Sullivan's by a friend that has purchased numerous vans for his company. I would buy another car from them and I recommend them highly. Belinda White read more

Awful car buying experience. This dealership makes you think they have the best cars in the regional area at the best price. I tried to purchase a vehicle from Sullivan's and as I did my homework I quickly found simple issues with the car that supposedly passed their 115 point inspection. They also don't negotiate when it comes to issues. We made a full price offer and they refused to resolve safety issues in the car. Our salesman even hung up on us when we tried to talk through the deal with him. The sales staff at Sullivan's are arrogant and not very nice to deal with. read more

Our experience with Sullivan exceeded our expectations. The family owned business really took pride in their products and customer service. Our salesperson, Brian was very professional not pushy. Austin in finance was very easy to work with and actually secured a lower rate than advertised. William did the final paperwork which was clear and concise. The entire process was smooth, professional and easy! I highly recommend Sullivan Auto Trading!!! read more

We purchased a 2014 Jeep Compass Latitude at Sullivan Auto Trading. This family owned business was easy to deal with and the Jeep was what they claimed it was. The financing by Austin went without a hitch and he helped us set it up so that my 18 year old daughter could start making payments and building credit. The only thing to know is that they have a non-negotiable $589 processing fee so that will be added onto the price that you negotiate. I am from Maryland and the processing fee was higher than we were used to. Finally, Will the sales manager was helpful and straight forward. read more

Was a pleasure buying a car from Mr. Sullivan. He took his time with me and worked with me to help me stay in the same car payment as I was before. BUY YOUR CAR HERE!! It's a wonderful dealership. read more

I wish I could give this place zero stars but I can't. This place is run by crooks who will tell you one thing one day and then the next day completely change their mind. No one is on the same page when it comes to selling cars and as for their customer service that's a -5 stars. Also watch out and really look at the car because they will forget to tell you about problems even as big as THE SUNROOF LEAKS. I will never buy a car from these worthless people who call themselves car salesman. STAY AWAY AT ALL COSTS!!!! read more

We were interested in a Honda that had a previous accident according to carfax. Made rattling sounds at low speeds. We asked for a similar vehicle and liked the second one a lot more. Take your car to a dealer to get it checked out before you commit to buy. They let us do this and the dealer found a lot wrong. It'll cost you $95 but it's worth paying that to get peace of mind. I'd rather spend $95 and have no car than spend $6k plus fees on a car only to turn around and spend another $3k (that's how much work it needs) to fix it because they didn't disclose anything. Yeah some stuff is really minor but there were major repairs needed like 1. The timing belt looked original. The car is 10 years old and has 97,500+ miles. Our research shows it needs a timing belt replacement every 100k miles OR 7 years. That's an expensive repair. He tried to say his mechanic said he has seen cars go 120k miles before needing one. Well what about the fact that it's 3 years overdue? 2. Power locks weren't working on 2 doors but he said he'd fix that. 3. One bald tire which I noticed, 1 leaking tire which cannot be fixed and needs replacing. I don't know how the vehicle supposedly passed inspection in February. He refused to replace them. 4. Motor mounts are busted. 5. Oil leaks. The list goes on. I told him I could get a rate of 6% with my bank and he said he could do better. Sounded all big and bad. He called the same bank I dealt with. Lowered it to 5.99% Seriously? .01% They'll make you think someone else is interested in the car. "Were you the one who called about it this morning?" No, but we know the tactics. He would not reduce the price so we could get someone we trusted to do repairs. Needless to say we won't be getting a car here. read more

Poor customer service. Just because we couldn't make a deal this time, doesn't mean I couldn't be a future customer. But you won't get that opportunity now! read more

Worst car buying experience ever! The car I bought turned out to be a total piece of garbage and the mechanics who worked on it are incompetent - it took them 4 tries and 3 compressor units to fix a simple AC problem - a hidden exhaust patch job I didn't know about eventually failed and the noise was unbearable plus it filled the cabin with deadly poisonous exhaust fumes! But this was just the tip of the iceberg with this dealership - DO NOT DO BUSINESS with Sullivan Auto Traders!!! read more

Quick to take a $500 refundable deposit but then would not respond to phone calls or emails when it was time to give me my deposit back. Terrible company. Stay away! read more

Staff is friendly. Not willing to negotiate much, but I was happy with the deal I got either way. Josh Chamberlin was my salesman. He was great. Did the test drive without him. It's good to go on the test drive alone to check things out and listen and feel for issues with the vehicle without someone to talk over everything and point out that it has seats and floor mats and windows. Overall good experience. I'd do business with them again just for the smooth process (if I was in the market and they had a good deal). read more

I had a great experience here shopping for cars. Don't listen to the other reviews here on Yelp. Check out Sullivan's reviews at www.cars.com. Over 100 reviews, almost 5 stars. Austin was great, really professional, patient, not pushy. Thank you so much! I'll definitely be back! read more

I spent months trying to find the right car (and dealership). I went to a dealership in Chantilly, and very nearly bought a car from them, but when we sat down to discuss numbers, they tacked another $3500ish on the price tag just for processing fees (the car was only $12,000 to begin with). So, I was pleasantly surprised that Sullivan's was very upfront about the cost of processing fees. The car was flat out overpriced, and knew that, so I attempted to haggle the price. They assured me that the car was in excellent condition - it supposedly has a near perfect condition grade at auction. I honestly don't believe anyone at Sullivan's gave that car a thorough look over. I got the car home and realized they had sold me a car without an inspection. So, a few days later, I lividly drove back there, had a bit of cow, and they had the car inspected and assured me that they would fix the broken windows motors (which they did). Since owning that vehicle, it has had more problems than my rust bucket '95 F150 ever had. In Sullivan's defense, I think my choice of car brand/model is partially to blame (Jeeps tend to have a lot of problems). My nearly "grade one" Jeep has practically been rebuilt since buying it, with no help from the extended warranty I also bought. I joke that my mechanic and I have joint custody of my car, because every other week it's in the shop. I am currently on the search for a new vehicle, and I am open to buying from Sullivan's again, but I will learn from my past mistake and not trust that they have put any effort into inspecting and/or fixing their vehicles. read more