I moved into a new home that is heated with propane. Berwick Gas Sales propane tank was attached to my home. I called to order propane. It was January and there was no propane. It e was Wednesday and they ensured me I would receive as delivery but the weekend. They could not give me a difficult date or even a window of time, just by the weekend
I call Friday afternoon since here comes the weekend and I am sitting here in the frigid cold (snow and wind chill advisory of 20 below zero forecast for today and the weekend, you can check -jan 28, 2022)
When I call I am told yes, you will absolutely be getting a delivery today, you have a crisis there and you will get propane today.
No, no I didn't get a delivery.
So I call again, it's the answering service. She must have been trained by the owner Joe because she lies her face off as well, I won't go into detail but she going up on me, apparently my crisis wasn't important enough for her to check on my delivery or to call Joe.
I call Saturday morning. You will get a delivery today. I say I don't have much confidence in your statement, you told me that yesterday. Smart ass says to me "unless I get in the truck and drive your driver over to your house I can't guarantee a delivery" So once again, I have no clue if I'm getting propane today.
I did look up Berwick Gas Sales on the BETTER BUSINESS BUREAU website, there are just 3 complaints there, there will be 4 by the end of the day... This company has applied for accreditation by the BBB, their application is pending.
I'm going to do my best to make sure this company is exposed for their true practices and not what they want the BBB to think their practices are.
My advice to you if you are looking to review a company, good or bad, go to every outlet you can and express your concerns, let these companies be known for what they truly are.
Good is good, right is right... Just like bad is bad and wrong is wrong.
You cannot be a utility provider and lie your face off to people about getting a fuel delivery when the weather is sub zero outside. Do not play this game with someones life. I could be an elder person with limited mobility and frozen to death by the time they get here. Berwick Gas Sales, do not play with people's lives like this. You do not know someones situation, do not play God.
I will be reviewing this company on every platform that excepts reviews. But not on Facebook, haha l. Why? Because Berwick Gas Sales removed their Facebook account. They didn't want anyone to see who they truly were on Facebook. That's where everyone can blast the truth easily and openly. And Berwick Gas Sales just couldn't have that. read more