These guys are the worst. I put money down as a credit when I first signed up. After calling a couple weeks later about an unrelated topic, one of the managers who was rude from the get go, decided she would cut my credit in half with zero explanation. We then argued for a bit and she wouldn't transfer me to anyone else. I have had to call to ask for service every time it gets low because they never come out otherwise. Their service reps keep telling me I don't need to call. I get service twice a month. Now, in the middle of a snowstorm, I just saw my tanks are at 10%. So I called this morning and the girl argued with me saying I never called for service. These people cannot get their act together. She then said they won't come out because my bill isn't paid (which isn't due for 2 more weeks). I always get service twice a month so I don't understand why this is suddenly an issue. So I asked if I needed to get a new propane company then because my pipes will freeze without heat which I'll be out of tomorrow. She then got condescending and told me I don't need to be so dramatic. She said "just call emergency services once you run out" and went on to say no one will come to fill up my propane today, but maybe (maybe) they'll be out tomorrow. This is unacceptable. I have never been late on a payment and have to micromanage these people. I shouldn't have to be this proactive when I'm paying so much for a service. I'm in the process of researching other propane companies in my area. I've had it with Heller's. Their techs which physically come to the house are nice. Otherwise, these guys are useless, rude, disrespectful, and complete morons! read more